Enterprise Rent-A-Car

Reviews

• SA

  Syam Ali

  2 days ago
  1.0
  The manager there thinks way to much of herself I was there because my car was on the shop for repairs so I’m supposed to get a discounted rate the manager charged me the regular rate if you go there make sure she’s not there you’ll get a good rate for the rental
• TJ

  The Notary Journal

  6 days ago
  5.0
  I had a long wait though other customers came in and got their rentals fairly quickly. They did offer me some water while I waited. The staff was very professional and courteous. The office seemed clean and organized. They didn't have the car I wanted, a 12 passenger van, so I got an upgrade to a 15 passenger van at no additional cost. When the car is ready you are instructed to do a walkaround inspection before leaving the lot. I would rent from them again.
• HR

  Harold Rhames

  Aug 23, 2026
  2.0
  Expensive for no reason
• JV

  Joji V

  Aug 20, 2026
  5.0
  I had an excellent and genuinely memorable experience working with Joe at Enterprise Rental in Queens Village, and I want to take the opportunity to share just how positive and seamless the entire process was from start to finish. From the very first interaction, Joe demonstrated a level of professionalism, attentiveness, and customer care that immediately set the tone for a smooth and stress-free rental experience. What stood out most was Joe’s approachability and willingness to help. He greeted me warmly, took the time to understand my needs, and never made me feel rushed or like just another transaction. Instead, he treated the interaction with care and attention, ensuring that I felt comfortable and well-informed at every step. It is rare to encounter someone who combines efficiency with such a personable and friendly demeanor, but Joe managed to do exactly that. Throughout the rental process, Joe was incredibly knowledgeable and thorough. He patiently walked me through all available options, clearly explaining the differences between vehicles, pricing structures, insurance considerations, and any additional services that might be relevant. He made sure I fully understood everything before making any decisions, which gave me a great sense of confidence and trust in the process. There was never any pressure—only helpful guidance and honest recommendations tailored to my situation. Another aspect I truly appreciated was Joe’s attention to detail. He ensured that all paperwork was completed accurately and efficiently, double-checked all the necessary information, and proactively addressed any potential questions before they even came up. This level of diligence made the entire experience feel seamless and well-organized, eliminating any typical stress or uncertainty that can sometimes come with car rentals. Joe’s positive attitude also made a significant difference. No matter how busy the location may have been, he remained calm, courteous, and focused on providing excellent service. His professionalism never wavered, and he consistently made me feel like a valued customer. That kind of consistency and dedication is something that truly sets him apart. When it came time to pick up the vehicle, everything was ready exactly as promised. Joe ensured the car was clean, well-prepared, and in excellent condition. He took a few extra moments to walk me through the vehicle’s features and confirm that I was comfortable before driving off. That extra level of care made a big impression and reinforced the sense that he genuinely cares about customer satisfaction beyond just completing a transaction. Even after the rental process was complete, Joe’s support and responsiveness remained outstanding. He made it clear that if I had any questions or needed assistance, he was available to help. That kind of follow-through is rare and speaks volumes about his commitment to long-term customer relationships rather than just short-term service. Overall, my experience with Joe at Enterprise exceeded all expectations. He combined professionalism, expertise, friendliness, and genuine care in a way that made the entire process effortless and enjoyable. It is not often that a routine task like renting a car becomes such a positive experience, but Joe made that possible. I am truly grateful for his assistance and would not hesitate to work with him again in the future. Joe is an outstanding representative of Enterprise, and I believe he sets a high standard for customer service. I would highly recommend him to anyone looking for a smooth, reliable, and pleasant rental experience.
• XK

  xtraordinary kiki

  Jul 27, 2026
  5.0
  I had a great experience with Enterprise Car Rental. The service was smooth, professional, and efficient from start to finish. I want to give a special thank you to the manager, Joe, who made sure everything was handled perfectly and went above and beyond to ensure I was satisfied. Angel was also excellent—friendly, helpful, and very knowledgeable. He made the process easy and stress-free, answering all my questions and making sure I had exactly what I needed. The team’s customer service truly stood out, and I would definitely recommend this location to anyone looking for a reliable and pleasant car rental experience. I’ll be returning again in the future! -Nakisha. S

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