Enterprise Rent-A-Car

Reviews

• MM

  Maggie

  4 days ago
  1.0
  I normally don't write reviews, I hate wasting my time as it gets nowhere but I also hate feeling scammed. I have rental car coverage through an auto insurance policy, however am not the policy holder so when I had an accident and needed a rental car, I was added on as a secondary driver to the rental. At no point during the rental pick up was I verbally informed this incurs an additional charge, PER DAY. But don't worry because "It's in the paperwork", that the high schoolers they have employed there come around with displayed on an iPad in size 10 font at the very end asking for your signatures. This is after you've already given a card to put on file in case there are any other damages. But after a long morning at the mechanic shop, I chose not to stand there and scroll through the pages of text so my bad I guess. Also the lady at the front desk acts like someone is forcing her to be there and speaks to you like you're a nuisance. I understand being defensive if a customer is being rude, but you choosing to walk up to her is enough to tick her off. But anyways, my problem was not being properly informed of that charge. So be careful with this location and take the time to read the very fine print because apparently they're not paid enough to inform you properly or deal with you respectfully.
• YM

  Y M

  Aug 21, 2026
  1.0
  I had a very disappointing experience with this Enterprise location. When I called to schedule and confirm my rental, the manager was very rude and unpleasant over the phone. I never received a call to confirm my reservation, so I had to call myself. When I arrived, she was again very rude and unprofessional. I explained that I was looking for a smaller car, but instead of listening to what I wanted, she kept pushing me to take the vehicle she wanted me to have. I felt uncomfortable and disrespected as a customer. I even told her that Enterprise needs its customers and that there are plenty of other places where customers can rent a car. Unfortunately, her attitude did not change. I have never experienced customer service like this before. If you don’t want to have a bad experience or be treated disrespectfully, I would strongly recommend going to another Enterprise location or choosing a different rental company. Customers deserve to be treated with respect, especially when they are spending their money
• LL

  Linda Langenhahn

  Aug 18, 2026
  5.0
  Very professional, I always use this enterprise. They are kinds and courteous and help you out with any answers. You might have go over the whole car with you. Help you with any questions. You have Very great
• RC

  Regine Charles

  Aug 14, 2026
  2.0
  I am extremely disappointed with our experience with Enterprise, specifically the Port Jefferson location. What should have been the start of an exciting family vacation turned into an incredibly stressful situation because of how our reservation was handled. We reserved a 12-passenger van well in advance, and at the time of booking, Enterprise’s website showed that the vehicle was available for the dates we needed. Then, just three days before we were scheduled to leave, the Port Jefferson location sent me a text message—not even the courtesy of a phone call—stating that the vehicle was no longer available. With a large family depending on this vehicle for our vacation, I immediately called the location to find out what Enterprise was going to do to accommodate us. After all, we had a confirmed reservation for a vehicle their own website said was available. Unfortunately, no reasonable solution was offered. I spoke with Greg and asked whether Enterprise could provide us with two minivans for the same price as the 12-passenger van we originally reserved, since their inability to provide the vehicle was completely outside of our control. I was told that he could not override the system to make that accommodation. There was seemingly no attempt to escalate the situation, locate another suitable vehicle, or provide an alternative that would allow our family to continue with our vacation as planned. What is the purpose of making a reservation if Enterprise can cancel it three days before your trip and leave you scrambling to figure things out on your own? A 12-passenger van is not something that can easily be replaced at the last minute, especially when transportation arrangements have been made for an entire family. This experience caused unnecessary stress, disrupted our vacation plans, and left us extremely disappointed in Enterprise’s customer service. We relied on Enterprise to honor a reservation that was made based on the availability shown on their website. Instead, we were left without the vehicle we reserved and without any meaningful effort from the Port Jefferson location to make the situation right. For a company as large as Enterprise, I expected much better communication, accountability, and customer service. A confirmed reservation should mean something, and when a company cannot honor it, the responsibility should be on the company to provide a reasonable alternative—not on the customer to solve the problem three days before a family vacation.
• SS

  Shaz-Bot

  Aug 14, 2026
  5.0
  I cannot say enough about how absolutely amazing my experience with this Enterprise location has been! My car needed repairs, so I was connected with this location for a rental while my vehicle was in the shop. Since there was no definite completion date for the repairs, I ended up having to extend my rental twice. When my insurance coverage for the rental eventually ran out, the team here went above and beyond to help me out with the pricing, which I truly appreciated. The entire experience was easy, accommodating, and stress-free during what could have otherwise been a frustrating situation. I will absolutely recommend this location to others, and if I ever need a rental for any reason in the future, this is where I'll be coming. Thank you so much for being such a pleasure to work with. You guys are amazing! 👏