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Towne has been a WNY family-owned automotive establishment since 1969. Our first dealership, Towne Lincoln-Mercury, was started by Frank Downing in June 1969 in a small strip plaza in Orchard Park. Over the years we have had the opportunity to expand our franchise portfolio to eight franchises including Ford, Chevy, Chrysler, Dodge, Jeep, RAM, Buick, Mazda and Hyundai. We also added a Quick Lane Service Department for no appointment service needs.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.