Monro Auto Service and Tire Centers

Reviews

• 33

  34HSara

  May 9, 2026
  5.0
  10/10 experience! John, Chris and Scott are all great guys and do great work. We need more people like these guys! Thank you!
• SW

  Shelby Wing

  May 6, 2026
  1.0
  Making an appointment is futile. Dont call or do it on line. I have taken my vehicle there 3 times and every time I do, I leave with a new problem, but forced to come back so that I can keep my warranty in line. Recipe didnt match what was actually done. Alignment was good enough even when measurements were flagging red in the system. Was told everything with the courtesy inspection was good......even though it was clearly leaking some sort of fluid.
• PC

  peggy carr

  May 5, 2026
  1.0
  My experience with your people was horrifying,the manager was cruel and demanding. He yelled at me and tried to keep me from leaving the shop.He got very belligerent when I didn't give him the tires that I was going to put on my truck.I ran out of the shop because he didn't want to give me a ten day sticker,and told me good luck getting home....to say the least I went to the state police station for help.I will never go to any of your establishment again .peggy carr
• DL

  Dennis Likens

  Apr 23, 2026
  1.0
  Highway robbery !! I took two of my own tires to have mounted and balanced and they charged me $88.00 !!! These were not even on a car !! Imagine if I had all 4 done !! That would have been $176.00 !! Again these were my tires that I bought online because I didn’t want the off brand junk tires most tire places are selling these days. On a bright note I found an online auction and purchased my own used tire machine, so from now on I will mount my own tires. I don’t mind a business making a profit but this is robbery.
• SM

  Samantha McGowan

  Apr 13, 2026
  1.0
  Wouldn't recommend this place. Called Thursday to make an appointment, they have someone not even from the Norwich location making the appointments and if I hadn't asked to speak to someone about how long it would be for the appointment I would have wasted my time. When speaking to the mechanic after making the appointment I was told he couldn't get to it today due to his manager leaving. Made an appointment for the next day Friday at 1pm I get that at one and was told that my appointment was for 4pm even though I had the text notifications showing and confirmed 1pm. They got my vehicle in just to have my abs/service 4wd/traction lights come on and then telling me that the alignment they did has nothing to do with it to cause the lights to come on. While waiting for my vehicle to be done. A gentleman came in for his scheduled 3pm appointment and the manager told him there wasn't anyway to get his vehicle in for at least 2 hours. Their communication and planning is terrible. And I'm having to go to a different shop to have to figure out why my lights are still on. $146 for an alignment.

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