Monro Auto Service and Tire Centers

Reviews

• JS

  Johnathan Stenzel

  Aug 26, 2026
  1.0
  Made an appointment over the phone successfully. Arrived on time and was told they can't enter my license plate into their system. "Remote server unavailable". Proceeded to tell me they can't perform any troubleshooting or offer to schedule me elsewhere.
• RG

  Rebecca Guilford

  Jul 18, 2026
  5.0
  These guys are amazing!!! Highly recommend.
• RR

  Ryan Rozelle

  Jul 9, 2026
  1.0
  this place is terrible. failed a friend of mine for EMMISIONS on a 26 YEAR OLD VEHICLE! then my friend called Kevin the manager out that he couldn't do it so they looked the car over again and failed it for a power steering pump leak that was non existent. Another friend of mine went in and got an inspection done and he failed for low pad life....he had 70% pad life left! So I got in today to see with my own eyes what this guy is about I asked for an inspection on my truck. "I dont have time today ypull have to come back tomorrow" is the reply I got. Now keep in mind there were no cars in the parking lot and only 1 in the shop. This manager has done inspection himself for me in the past. so why couldn't he today? because hes lazy and does not care about the business he works for. He is the absolute worst person ive ever dealt with in automotive and I believe he should be removed from management. I tried calling the corporate number and kept getting disconnected by the automated system so I figured I just make a public post.
• LM

  Lori Murphy

  Jul 7, 2026
  5.0
  I want to give a shout out to this establishment that brought calm to unexpected and stressful situation. I recently had a rear caliber essentially burst and needed to bring it in for emergency repair. My car is old, has a lot of miles on it and I have been communicating long distances with it throughout the winter before relocating to the area. When I called Monroe at first, Savanna too the call and she was informative, friendly and helpful. She explained options for financing with me which I didn’t know were available. Kevin was the next person I spoke to who told me to bring the car over and would take a look at it. He was very kind and willing to work with me to make this economically feasible. When I brought the car in Savannah showed me what was happening to the car and explained in detail. Kevin and Savannah both worked together in giving me peace of mind and helping with the financial aspects this was not an expected repair. The next day, I spoke with Dakota who did a complete assessment of the vehicle and made his recommendations on necessity being my car needed a lot of work and wouldn’t pass inspection. So not only did he make it financially possible for me, he also worked hard ensure my car was safe and reliable. He also put together a detailed estimate of other repairs and which was most important to focus on first. I was very pleased with the customer service and the understanding of my current situation. I am leaving 5 starts but if I could I’d be leaving 10. Nicely done team!!
• HC

  H Carr

  Jul 2, 2026
  1.0
  Go to any other monro muffler these people almost killed my husband and or children had they been in the car... my husband brought in our car for a simple inspection and they took off all of the tires as well as a caliper without my husband's consent and DID NOT PUT THE PINS BACK IN, LET ME SAY THAT AGAIN TOOK THE CALIBER OFF WITHOUT PERMISSION AND DID NOT PUT THE PINS BACK IN FOR A SIMPLE INSPECTION. Went on to say the caliber they took off without consent was a problem even though they were looked at and perfectly fine 2 or 3 weeks before... fast forward to the next day and my husband all of a sudden hears grinding and sees the caliber they took off is absolutely loose. He takes it into perington monro muffler, they were horrified at the negligence and replace the pins easily because they actually seem like decent people. I'm incredibly thankful for their employees there. Truth of it is if my husband had of ignored that noise until it stopped it would have caused catastrophic break failure, potentially harming him and or my family if we were in the car. I hope this isn't common practice here in Newark and if it is I hope it hasn't potentially cost someone their life, we have reported them to corporate and the state. Sucks they didn't give us paperwork for what they did but that's what cameras are for unless they "mysteriously" weren't working for whatever reason....