Volvo Cars Manhattan

Reviews

• WR

  William Rothman

  2 days ago
  5.0
  Needed to get serviced and returned in 1 day, for 20,000 mile service plus get car inspected in one day, and my service tech , Dayanora did not fail me, as everything was done as promised. Right on time. Other dealers would have made me wait 2-3 weeks for a service appointment With all their modern pictures, you get a good overview of what maybe needed for your car, but you are the final judge of this high tech selling.
• AM

  Ahmed Mahdi

  4 days ago
  1.0
  I visited your shop about a month ago for a tire issue. I have tire and wheel insurance. I was told a replacement tire would be ordered, but it has been almost a month, and I still have not received the tire. Also, my tire loses air every day or two, and I have to keep refilling it. This has become a serious safety concern, especially since I’m currently driving on the highway and my tire has lost air again. I already spoke with one of your representatives, who promised someone would contact me. However, week after week has passed, and nobody has followed up with me. I am very disappointed with the delay and the lack of customer service. I have insurance for this, and I expect this issue to be resolved in a timely and professional manner. I need an immediate update on the replacement tire and exactly when it will be available and installed. Thank you.
• BH

  Brooklyn Horst

  Oct 7, 2026
  5.0
  My experience with Volvo Manhattan was wonderful, not only did they meet my expectations, they completely exceeded them and made sure I have everything I could want with my vehicle. I highly recommend Sevval and Gildo; they were absolutely incredible and so flexible to my particular needs! Thank you and your team so much for a fantastic experience!
• ER

  Edwin Reyes

  Sep 29, 2026
  5.0
  My wife had just gotten her driver’s license, so finding the right first car for her was an important experience for us. The team at Volvo Cars Manhattan was incredibly nice, patient, and helpful while we looked for the XC40 she wanted. They took the time to understand what she was looking for, answered our questions, and made her feel comfortable as a new driver without putting any pressure on us. We really appreciated how welcoming and professional everyone was. They made what could have been an overwhelming experience feel easy and enjoyable. Excellent customer service and definitely a 5-star experience!
• DF

  David Frankel

  Sep 19, 2026
  1.0
  1. The car alerted me that it was due for its annual service. On a pretty new car that’s usually free. I made an appointment for a convenient time a few weeks away. The car sent a second alert that the service was now overdue; since I’d already made the appointment, I thought I’d just keep it, no need to change it—but when I brought the car in, Volvo Manhattan told me that when service is overdue there’s a $600 charge. That seems to me to call for warning in advance; to impose a charge your customers don’t know about is something like theft. 2. I brought the car in at 10 a.m. on a Wednesday. They asked if I needed it that day but made it clear they’d prefer Thursday. I said ok—I’d need the car Thursday evening but if I got it as late as late afternoon that would work. At 9 a.m. Thursday I texted to ask for an e.t.a. No answer. At 10 I called my contact at Volvo Manhattan—called twice, the first time was put on hold till I gave up, the second time got voicemail, left the same message about an e.t.a. No answer. The Volvo app on my phone tells me about the car’s status; it wasn’t unlocked until 3 in the afternoon. At 3:30 Volvo called me to tell me what they needed to do—they might have finished that day if I’d pushed, but not in time for me to get where I needed to go that evening, so I canceled that plan and said I’d come Friday. So: if you make an appointment with Volvo Manhattan, don’t expect work to start until late the next day. 3. Around 10:30 Friday morning I got a text saying the car was ready. I finished up what I was doing, got on the subway—and I live literally 100 blocks away—got to Volvo around noon. Paid my bill; service advisor asked for the car to be brought down; I waited 20 or 30 minutes. Eventually the service advisor came out and told me the car was in the line to be washed. I could wait for that to happen or leave without the wash. This is now around 2 hours after they’d texted that the car was ready for me. I said I’d leave without the wash; did not realize that meant that I’d be driving down the street with the word “WASH” written in big letters in marker on my rear window. They’d brought it down without cleaning that off. Could they have gotten more sloppy? More slow? More unresponsive? More expensive?

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