SIXT Rent A Car New York City Upper East Side

Reviews

• JM

  Jovilyn Marquez

  6 days ago
  5.0
  Excellent Service at SIXT – Special Thanks to Rob! Sorry for the late review! I rented a car from SIXT Rent A Car at the Upper East Side in New York City during my September trip to the USA, and I couldn’t be happier with the experience. A special thank you to Rob, who assisted us so kindly and professionally. He gave us a great recommendation for a car that was perfect for our trip and made the whole rental process smooth and hassle-free. Thanks to his recommendation, we were able to travel around comfortably and easily, which made our USA trip even more amazing! My September trip was an absolute blast, and having the right car definitely made a big difference in our experience. Rob was accommodating, helpful, and professional throughout, and I truly appreciated his excellent service. I would definitely rent from SIXT again on my next trip to the USA, and hopefully, Rob will be there to assist us again! 😊 Thank you, Rob, for helping make our trip such a wonderful experience. Highly recommended! From NL with love <3
• CA

  Currency Seekers Admin

  Sep 23, 2026
  1.0
  The customer service policies and systems are horrible. I used to love this company. Now I see that they do not value their customers experience. When you call you, get an AI agent. You asked to speak to a human because you need to speak to the branch. You are transferred to a customer service agency abroad. They can’t help you because you need to speak to a branch so they tell you go to the branch. Well, I knew that already why is it like this? Also, if you want to use a debit card, you have to bring a lease agreement, a credit card statement and a utility bill. And you won’t get the car that you reserved if you don’t have a credit card. you can’t have the credit card on your Apple Pay. I’ll never order a car from here again.
• GG

  Gee George

  Sep 22, 2026
  4.0
  Main issue lacks of customer service and I called the customer service for an issue with my Ford escape latch door, I can open or close around 930 pm poor customer service and they told me take it to the rental office near by or find a repair shop near by and I don't like the AI service at all waste of time. The latch door I can close or open and all inside lights are on it's very hard to drive unfortunately no help.
• HA

  Hassan Aldarbesti

  Aug 7, 2026
  5.0
  Always the best cars, and the team is courteous and professional 👌🏽 Thank you, and God bless you and your family 😊
• SL

  Sumana L

  Jul 21, 2026
  1.0
  I am extremely disappointed with the experience I had at this branch. From the moment I picked up the vehicle, the rental process took much longer than necessary because the employee spent a significant amount of time trying to sell additional products and services, even though I had already selected and reserved everything I needed in advance. This unnecessary sales process delayed us at a time when we needed to reach our destination on schedule. The main issue began when I clearly informed the employee that I only wanted to rent the vehicle for 2 days. However, I was told that I would be charged for 3 days because the branch would close at 1:00 PM on the day of my return. To avoid any misunderstanding, we specifically confirmed that we would return the vehicle at 11:30 AM, well before the branch closed, so that the rental would remain a 2-day rental as originally agreed. At no point did I request or agree to a 3-day rental. The reservation was only corrected after I pointed out the error. On the day of the return, we brought the vehicle back approximately one hour before the agreed return time. Despite this, I later received an email stating that the vehicle had been returned late and that I had been charged an additional fee because it was supposedly returned at 1:00 PM. This information was completely inaccurate. When my friend called the branch to question the charge, the employee simply stated that the refund could take up to 40 hours to process. As a result, my friend had to walk back to the branch in person to resolve an issue that should never have occurred in the first place. Fortunately, we had taken photographs of the vehicle at the time of return, and the photos contained timestamp information confirming the actual return time. We also requested that the staff review the branch’s CCTV footage, which clearly confirmed that the vehicle had been returned before the agreed time. These pieces of evidence fully supported our claim and demonstrated that the late return charge was based on incorrect information. This entire experience raises serious concerns about the accuracy of your records and billing procedures. Had we not kept evidence, or had we been customers who did not live nearby and could not return to the branch to dispute the charge, we might have been forced to pay fees that were not legitimately owed without a fair opportunity to challenge them. I sincerely hope the company will place greater emphasis on accuracy, transparency, honesty, and attention to detail in its customer service and billing practices so that other customers do not have to go through the same experience. What disappointed me the most was that, after everything that happened, I still received an email asking me to leave a 5-star review. Considering the numerous errors we experienced and the unnecessary time we had to spend correcting mistakes that should never have occurred, receiving such a request only made this experience even more disappointing and raised further concerns about the service standards at this branch. 7/21/26 date post