SIXT Rent A Car New York City Upper East Side

Reviews

• HA

  Hassan Aldarbesti

  Aug 7, 2026
  5.0
  Always the best cars, and the team is courteous and professional 👌🏽 Thank you, and God bless you and your family 😊
• CS

  CAP SCRAP

  Jul 23, 2026
  5.0
  Awesome experience. We came to the USA from South Africa. And the rental process was easy. Great work guys.
• NS

  Neemz S

  Jul 23, 2026
  5.0
  I had a great experience renting from Sixt Upper East Side. The entire process was quick, easy, and hassle-free from start to finish. The staff was friendly, professional, and had everything ready when I arrived. Terence made sure he went above and beyond to make sure I was accommodated. Could not recommend this branch more.
• SL

  Sumana L

  Jul 21, 2026
  1.0
  I am extremely disappointed with the experience I had at this branch. From the moment I picked up the vehicle, the rental process took much longer than necessary because the employee spent a significant amount of time trying to sell additional products and services, even though I had already selected and reserved everything I needed in advance. This unnecessary sales process delayed us at a time when we needed to reach our destination on schedule. The main issue began when I clearly informed the employee that I only wanted to rent the vehicle for 2 days. However, I was told that I would be charged for 3 days because the branch would close at 1:00 PM on the day of my return. To avoid any misunderstanding, we specifically confirmed that we would return the vehicle at 11:30 AM, well before the branch closed, so that the rental would remain a 2-day rental as originally agreed. At no point did I request or agree to a 3-day rental. The reservation was only corrected after I pointed out the error. On the day of the return, we brought the vehicle back approximately one hour before the agreed return time. Despite this, I later received an email stating that the vehicle had been returned late and that I had been charged an additional fee because it was supposedly returned at 1:00 PM. This information was completely inaccurate. When my friend called the branch to question the charge, the employee simply stated that the refund could take up to 40 hours to process. As a result, my friend had to walk back to the branch in person to resolve an issue that should never have occurred in the first place. Fortunately, we had taken photographs of the vehicle at the time of return, and the photos contained timestamp information confirming the actual return time. We also requested that the staff review the branch’s CCTV footage, which clearly confirmed that the vehicle had been returned before the agreed time. These pieces of evidence fully supported our claim and demonstrated that the late return charge was based on incorrect information. This entire experience raises serious concerns about the accuracy of your records and billing procedures. Had we not kept evidence, or had we been customers who did not live nearby and could not return to the branch to dispute the charge, we might have been forced to pay fees that were not legitimately owed without a fair opportunity to challenge them. I sincerely hope the company will place greater emphasis on accuracy, transparency, honesty, and attention to detail in its customer service and billing practices so that other customers do not have to go through the same experience. What disappointed me the most was that, after everything that happened, I still received an email asking me to leave a 5-star review. Considering the numerous errors we experienced and the unnecessary time we had to spend correcting mistakes that should never have occurred, receiving such a request only made this experience even more disappointing and raised further concerns about the service standards at this branch. 7/21/26 date post
• SS

  Steven

  Jul 1, 2026
  1.0
  Told me there is a block on my account and that I had to reach out to customer service. They couldn't proceed. I left, reached out to customer service and they absolutely cannot see any reasons for a block and told me to go back to the facility to discuss it with them. The manager said he would issue a full refund and I wouldn't have to wait. During this time three people were complaining outside for some reason related to different cars etc. I've not received the refund the manager said he would handle and now I have to go do the running around. Personally, I think they gave the car away due to July 4th demand and got more money than what I paid by booking ahead. Now I'm out two cab fares and in a different state with no rentals during an absolute peak period.