SIXT Rent A Car New York City Chelsea

Reviews

• MM

  mark

  1 day ago
  1.0
  Scam artists. Rented a car from Expedia, upgraded because they did not have that car, and then they never applied what I already paid to Expedia and refuse to make it right. Horrible company.
• DT

  Dana Tyshler

  Sep 23, 2026
  5.0
  The employees were great and super helpful! We rented a BMW for 1day. Huge thanks to the team that helped me out through every step. They offered us an upgrade and it was definitely a good choice. The prices were great too. Would definitely recommend to anyone! And definitely will come back.
• AR

  Ariel Rose

  Sep 21, 2026
  1.0
  I’m currently being charged two months after returning the car for minor cosmetic damage to the car door that was already there when I rented the car and was already confirmed by the employee who set us up with the car.
• AB

  Alexandra Becker

  Sep 15, 2026
  5.0
  I had an exceptional experience with the team at SIXT Chelsea. Paul went above and beyond by waiting for me to pick up my car after the location had closed, and Danielle made the return process completely seamless. They were both incredibly kind, accommodating, and professional. Truly outstanding customer service. They both deserve raises, and SIXT is very lucky to have them!
• ZO

  Zülal Ozan

  Sep 3, 2026
  1.0
  I strongly recommend not renting a car from this garage or this company based on my experience today. We rented a car from Sixt and came to return it at the designated garage. When we picked up the car, we were not given any clear explanation about the return procedure. We were simply told to take a photo of the instructions and leave the car in front of the wall with the Sixt sign. When we arrived at the garage, however, there was no available space in the designated Sixt area to leave the car. My father temporarily parked the car near the corner of the office, with the hazard lights on, while I got out to find an employee and ask where exactly we were supposed to leave the vehicle. Before I could even explain the situation, an ICON garage employee suddenly started shouting at me and aggressively walking toward me, saying, “Move the car, you cannot park here.” He repeatedly yelled, “Give me the keys, get out, get out,” while approaching me. Because he was shouting continuously, I could barely even explain that we had rented the car from Sixt and were there specifically to return it. As a young woman, I honestly felt intimidated and unsafe by the way he approached and spoke to me. I do not understand why such an aggressive reaction was necessary. Once we got out of the car, the ICON employee suddenly got into the driver’s seat. I explained that the Sixt instructions told us that we needed to take a photo of the car after parking it, so I asked him I needed to take the required photo of the car. Instead of simply explaining where to park, he became even more aggressive and shouted, “Then go find another parking spot and put it there.” He then got out of the car, walked toward me again, opened his hands and continued shouting, saying things like, “Take your car and go. You are not my customer.” I was genuinely concerned for my safety at that point, so I stepped away and stopped trying to argue or explain. While he was still shouting at me, another employee came from behind and took the car. Throughout the entire interaction, every time I tried to calmly say, “Can you please listen to me for one minute?” he would interrupt me and shout, “This is not my job,” and continued yelling. At one point, he also shouted, “You are the tenth one today,” as if that somehow justified his behavior. This was an extremely stressful, frightening, and completely unnecessary experience. I was simply trying to return a rental car and follow the instructions I had been given. I did nothing to deserve being shouted at, intimidated, or approached in such an aggressive manner. Clear instructions and basic respectful communication would have completely avoided this situation. Based on this experience, I would not recommend renting from this location.