LAZ Parking - 101 W 23rd St Garage

Reviews

• MA

  Mehmet Avci

  May 26, 2026
  1.0
  Be extra careful parking here !!! If possible avoid it.
• MM

  Molly Miller

  May 17, 2026
  1.0
  Don’t ever park here. We paid online then when we arrived they told us we had to pay more. When we were getting our vehicle it took at least 30+ mins because they kept saying we had to pay more when we already paid. The attendants were rude and disrespectful, and almost got into a fight in front of us. Once we got our SUV there was a scratch on it that was not there before. Whatever you do DONT PARK HERE EVER ITS TERRIBLE!
• TM

  Trish Miller

  May 16, 2026
  1.0
  Warning if booking on spot hero. Don’t prepay the SUV charge as they won’t accept when it’s prepaid in the app. Just book the cheap rate and pay the oversized fee at the garage. I showed my receipt and that the charge at the garage was only applicable if car type was not added and it was added. They refused and wouldn’t get my car out until I paid an additional $30. I’ll add that our booking was from 12:30 one day till 3:30. We arrived at 12:45 and picked up our car at 1pm the next day. They were also charging me for 2 full days of the SUV charge. A racket! They were rude and wouldn’t even discuss with spot hero or read what was booked. They are also way overcrowded and understaffed for a weekend. It took them over an hour to get our car out and there was only one person waiting in front of us. I feel sorry for those waiting behind us as I’m sure they were there for hours.
• MM

  maeve m

  May 16, 2026
  1.0
  This man is insanely disrespectful. We never received a ticket, but had a QR code on our phones already paid in full. He made us pay an additional $30 when we already paid the $30 for the large vehicle because he did not understand his own policys of his job. We will not ever be returning. Disrespectful and not willing to work with us. Horrible person.
• KF

  Katie Fahrenkopf

  May 8, 2026
  1.0
  Never, ever use this parking garage or ANY Laz Parking garage, for that matter. I made an advance reservation that was supposed to cover 3 days for $164. When I arrived, I was told by the attendant that the or lot was full and I was out of luck. He could not refund my payment there and I was told I needed to call the number. The number listed for this particular garage is no longer active. When you call the Lax national line, they tell you that you need to email. I was told that if I emailed the garage directly, I would get a response and be refunded within 24-48 hours. Well, it's now 3 business days later and they have not responded to any of the 3 emails I've sent. I called the national number again; they gave me a number specific to the NY/NJ area. Every single number that is part of that phone tree goes straight to voicemail. I have now had to dispute the charge with my credit card company. Least professional business ever.

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