LAZ at Edison ParkFast

Reviews

• KB

  Kimberly Byrne

  May 25, 2026
  1.0
  UPDATE JUNE 21: The response to this review from LAZ was for optics only. My emails have gone unanswered for 3 weeks. We reserved a spot and prepaid for theater on a Sunday. Upon arrival, I was not able to scan the barcode and a man came over to help me. He took my phone and handed it back and did not give me a ticket. I didn't think it was strange because I prepaid and scanned in so I didn't ask. The garage says "valet only' but you have to drive up to the second floor and park on the opposite side of the garage from the elevators so if you have mobility issues don't think you are getting out on ground level and walking onto the street. When we went to pick up the car, we were met with the most outrageously unprofessional attendant who refused to believe that we didn't have a ticket and accused us of lying. "It's called lying, what you are doing. I saw you come in and I saw the attendant hand you a ticket" I was on the phone with my daughter by this time waiting for her to come pick us up at the theater. Reportedly, we were lying to get out of paying the fine for a lost ticket and caused a problem for them because they didn't know how much to charge us. Sir, we prepaid for 8 hours, we are early and we scanned in when we got here at 1pm. Here is the reciept and don't try me with you remember me from 7 hours ago in the theater district and seeing someone hand specifically me, a parking ticket. The attendant refused to get the car and told a woman alone she would have to come into the office with him to resolve this. He was told that wasn't happening as he was threatening and combative and actually yelling and noone was going in a room alone with him. So he said "If you want your car you will come in." After refusing to enter the office and asking for the manager's name we were told he was the manager and then he brought us the wrong car, same make and model but not our vehicle. Then we were asked to fill out paperwork describing items in the glove box and trunk despite showing him emails, recipts, bar codes all including the rest of the information including make, model, license plate. It was over a half an hour ordeal to get the car during which I considered calling the police twice when he was yelling and would not release the vehicle. We have not been able to get anyone on the phone in corporate in NY or CT where the home office is. Emails went unanswered and that attendant is not stable enough for employment or safe for women parking there. We continue to try to reach someone.
• RJ

  Ricardo Jolly

  May 7, 2026
  1.0
  Be careful to take everything out of your car before you go to this parking garage! I drive a Ford F150 and expected to pay extra for an oversized vehicle, and I get that to maximize the number of vehicles the parking garage can accommodate, spacing is tight, What I didn’t expect is to have an employee search through my center console. Whoever did it didn’t know I position the removable holder in a certain way and there was a notebook on top of my bible that was beneath it when I picked up the truck. Unfortunately I did not notice this until I was home. I tipped even the attendant who brought it back, but felt sick that someone blatantly went through my vehicle. I guess this happens a lot at parking garages so they all tell you to remove personal belongings. My truck IS my personal belongings ..
• DM

  Damelo Montez

  May 2, 2026
  3.0
  We purchased our parking ticket online we still had to wait due to heavy traffic flow.
• SD

  Steven DiPaola

  Apr 15, 2026
  1.0
  This has been my go-to garage in the theatre district for several years and it was wonderful. Unfortunately, it was recently taken over by LAZ and while the staff remains, they have changed their ticketing system and it’s awful. There are no clear instructions on how to use a SpotHero reservation, and there is always a problem retrieving the car because the system doesn’t seem to send a message to retrieve the car. (The system is completely automated.) Similarly, checking in the car takes a lot of time because the attendants have to enter so much information and take many pictures of the car and license plate. Last night, when I arrived to retrieve the car, the doors were locked and there was an instruction to scan your ticket for entrance. But the scanner wasn’t working. So I had to call for assistance and someone came to open the door. LAZ took a great garage and broke it.
• MF

  Misael Figueroa

  Mar 14, 2026
  5.0
  I had a great experience with LAZ Parking at Edison ParkFast. We were in New York working around Times Square and had a really hard time finding parking, especially with oversized vehicles. Street parking just wasn’t realistic for us. Luckily, we found this place and it worked out perfectly. They offered a great 12-hour daily rate, which helped us a lot while we were on the job. The staff was extremely kind, professional, and easy to work with. What stood out the most was how careful they were with the vehicles—they take photos before and after to make sure everything is documented and protected, which gave us peace of mind. Solid service, good people, and they really take care of your car. I’ll definitely be coming back in the next couple of weeks and bringing more of our vehicles with me. Highly recommend 👍

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