LAZ at Edison ParkFast

Reviews

• JP

  Jean Pak

  2 days ago
  1.0
  Parked here with friends for an event at Carmines Friday night- carmine had validated the ticket, but we were still charged $60 for parking for 2.5hrs because the car was an SUV and yet nowhere does it state SUVs are charged more . This is outrageous and the manager on site wasn’t helpful
• AC

  Alison Caracciolo

  3 days ago
  4.0
  I reserved and paid online before arriving to the city. Getting there and getting my car in was not a problem. Before the Broadway show we had tickets for, we went back to the car to drop our shopping bags off. The ticket they had given us for the car had the wrong location on the car and they sent us on a wild goose chase. When we found the car, the license plate didn’t match what they put in the system and the employee would let us get into our car. Michelle, the manager, was very helpful - walking around helping us find the car and getting us in to drop our stuff off. Later, when we came back to the car we had another issue scanning our ticket for the car and the employee got argumentative with us about scanning the ticket. Again, Michelle came to our rescue and helped us get our car. I am not sure I would ever go back to that particular garage.
• RL

  Richard Lieb

  4 days ago
  1.0
  Took 45 minutes to find our car. Blamed us saying we said we would be back 1pm the next day. We had asked for 8pm same day. Completely unorganized and unprofessional
• EE

  Em

  Apr 5, 2026
  1.0
  What a joke and a nightmare - On 4/4/2026, I booked a reservation on SpotHero. I booked it for 8 p.m. (4/4/2026) - 4 a.m. of 4/5/2026. I got back around 2:50 a.m., and one of the staff named Dele Olowolafe told me to go downstairs and scan my ticket. Sure, no problem. I scanned it, and it told me to pay, which was weird because I had already paid on SpotHero. I scanned it again to make sure, and the same result came up. Dele came down, and I had told him multiple times I had paid on SpotHero and even showed him my receipt on the app. He did not care to look at it. He said to scan it again after telling him I drive a BMW. Oh, all of a sudden, it changed from $42 to $62, proceeded to give me and my friends attitude, and helped another group. He told me that the manager was not here and to call in the morning because he couldn’t do anything about it. Basically, he told me to pay or I'm not getting my car back. Feeling frustrated and it's 3 a.m., I paid. That means $62 + $42 = $104 FOR 5 HOURS. Double charge. I go back up, and I argue with Dele because I'm tired, angry, upset, and confused why I'm being charged when I had already paid on SpotHero. He tells me I have no respect for elderly people when he never gave me respect in the first place. Respect goes both ways. Someone else pulls in with my car, and it's not Dele. I figured why not tell him the story again. Turns out, it was the NIGHT MANAGER, Leonardo Mendoza. If you are reading this, give Leonardo a DAMN RAISE. He was so understanding, listened, and was giving me solutions to the issue. Dele comes back again and says, “You said you only PAID online," and I firmly stated, "No, I paid on SPOT HERO." And what gives if I paid online? I STILL PAID!!!!!!!!!!!!!!!!! WHAT?! Even all my friends heard me, and Dele continues to fight me on this and suggests I was in the wrong and says I should've stated I paid on SH (mind you, that’s what I was telling him in the beginning!!!) Dele Olowolafe, you are a disgrace. Shame on you. Leonardo Mendoza (night manager), you are a blessing in disguise. Give this man a raise asap. Fix your staffs ASAP. Unacceptable.
• YY

  Yoyo

  Mar 1, 2026
  1.0
  Avoid this garage. Extremely rude and unprofessional staff. We parked here on Feb 28, 2026 in the afternoon with a SpotHero reservation and returned around 7:30 PM to pick up our car. When retrieving the vehicle, the staff directed us to pay at their pay station even though we had already prepaid through SpotHero. This resulted in being charged twice. When we tried to explain the situation and ask for help resolving the double charge, the staff completely ignored us. While I was walking toward the waiting area, a valet driver nearly hit me while pulling our car out of the parking space. The driver was also extremely rude and blamed us, saying it was because we “don’t speak good English” regarding the SpotHero reservation. When I asked for his name or identification so I could report the incident to the company, the staff refused to provide any information and told us to leave, saying they would only cooperate if we called the police. Fortunately, SpotHero helped resolve the double charge and issued a refund, but the experience at this garage was unacceptable. This review is not about price or convenience — the staff’s behavior and lack of professionalism can completely ruin your day. I strongly recommend avoiding this location.