Enterprise Rent-A-Car

Reviews

• MT

  Michelle Taylor

  3 days ago
  1.0
  I reserved a car months ago, I went to pick it up and was told I was supposed to get a call to rebook because of a parade. Never got a call. I was not able to get a car. I was told by the agent on duty there was nothing they could do for me. I called customer service and they rebooked me to the Chelsea location. I walked 22 blocks to Chelsea to be told they didn’t have cars available either. Called customer service back numerous times to be told to wait for a call back. No return call and still no rental. Stuck in nyc. Don’t rent from this company. They have zero quality control nor do they care. They are a multi billion dollar company and one unsatisfied customer is nothing to them.
• JA

  Jennifer Allen

  Sep 23, 2026
  5.0
  Friendly, fast, efficient! So much better than other car rental experiences in the past with a different company. Quick and easy pick up, super fast drop off, with friendly employees.
• GE

  Gershon Ekman

  Sep 6, 2026
  5.0
  Good service
• JJ

  Jason

  Aug 20, 2026
  4.0
  Great location and staff Cristian always has things under control and everything running smoothly and although he's very good i think he could use more support when a storm or airport changes happen as i witnessed one day and was surprised to find out my reservation wasn't available because he had been swamped with people who had their flight canceled and waiting on cars to be brought in from other locations Christian held his own and should be acknowledged for the work performance and could use more support enterprise please have these locations stocked as it is one of my favorite locations
• CI

  Chichén Itzá

  Aug 11, 2026
  4.0
  My daughter will be attending Drexel University for her master's program, and we were scheduled to visit the campus for a walkthrough. Since I work overnight shifts in the city, I decided to rent a vehicle nearby to avoid heavy traffic. I reserved a standard car, but upon arrival, Mr. Brandon Walden gave me an exceptional welcome. He was incredibly professional, greeted me warmly, and processed my information in no time. After a short walk around the lot, he offered me a Jeep Wrangler. Initially, I turned it down and requested a different vehicle because, in my opinion, these Jeeps are gas guzzlers, have noisy cabins on the highway, and offer a bumpy, cramped ride. However, since I was in a rush to get on the road, I reluctantly agreed to take it. Ultimately, I want to give a huge shout-out to Brandon for his outstanding customer service...! Even though the vehicle wasn't my first choice, his helpful attitude and top-tier service made the entire rental process a breeze. Vehicle details: Black 2024 Jeep Wrangler Sahara Edition (4-door, 4×4) 4 Stars...

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