Enterprise Rent-A-Car

Reviews

• KG

  Krystyna Poray Goddu

  Aug 22, 2026
  5.0
  I highly recommend renting from the West 83rd Street Enterprise location in Manhattan. I had smooth, efficient and friendly service from staff there for two years in a row; both cars were great, as well. My daughter also recently rented from there and had the same good experience, both with the renting process and with the car. And prices seem to be more reasonable than other well-known car rental companies in Manhattan.
• NR

  Nick Riley

  Aug 20, 2026
  5.0
  Really great experience with these guys. Lance was exceptional and gave us a great car and super easy check in check out. Highly recommend.
• RG

  Rebecca Guerrero

  Aug 17, 2026
  2.0
  After being a loyal Enterprise customer for years, I’m sad to say my family will have to look for another rental agency as Enterprise has closed ALL drop offs after 12p in NYC. We are the largest city in the US and I can’t drop off a rental car on a Saturday afternoon because not even the airport location apparently accepts drop offs after 1p anymore. Very disappointing.
• JM

  Jack St Mary

  Aug 8, 2026
  5.0
  My entire rental for an extended period of 3 weeks was flawless. Accommodations were necessary for me in this case since it involved working with my insurance company also. Vance was thorough and covered every detail in signing up for the rental. Amari answered the phone when I would call and he prepped the car I would rent, and patiently took care that my preference to return the rental was met. He was gracious, joyful and great to deal with.
• OC

  Ovidius Claudius

  Aug 7, 2026
  1.0
  My experience with this Enterprise location was extremely frustrating, largely because of how the situation was handled. When I arrived to pick up my rental, Kevin Sang, the manager, informed me that I couldn’t rent a vehicle because of an outstanding damage dispute from four months ago. I explained that I had paid the damage claim in full immediately after it occurred. Rather than helping resolve the issue, he simply handed me a phone number to call and went back to looking at his phone. I called the number, only to sit through several minutes of insurance and Enterprise Plus recordings before reaching someone who couldn’t help me. They transferred me to another number, where I spent another 20 minutes on hold without getting any closer to a solution. During this entire time, Kevin made no effort to assist and remained disengaged. After exhausting every option over the phone, I approached Kevin again and politely explained that I had already spoken with multiple representatives and still had no resolution. Only then did he give the situation his full attention. Ironically, he resolved the issue himself in less than a minute by updating the claim in Enterprise’s system. However, the frustration didn’t end there. After the system was updated, I waited another 40 minutes for it to process. During that time, Kevin disappeared, and the employee at the counter could only tell me that he “wasn’t sure” when the update would go through. There was no communication, no status updates, and no sense of urgency. After waiting for over an hour in total, there was still no update and no rental car. Not a single apology was offered—not for the incorrect flag on my account, not for the hour-long delay, and not for the inconvenience. Before leaving, I respectfully suggested that Enterprise improve its internal system so customers who have already paid damage claims don’t have to go through this ordeal in the future. Instead of taking the feedback professionally, Kevin became defensive, repeatedly made excuses, told me he was “done” with the conversation, and walked away. In the end, Kevin refused to rent me the vehicle, so I left and went to the Hertz location next door instead. Despite Hertz’s mixed online reviews, the service I received there was vastly superior. They treated me professionally, got me into a rental without unnecessary delays, and made the process straightforward. I’ve rented with Enterprise for years, which made this experience especially disappointing. Mistakes happen, but the way they’re handled matters. A manager should communicate with customers, take ownership of problems, and treat people with professionalism and respect. Unfortunately, that wasn’t my experience. After this experience, I won’t be renting from Enterprise again.

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