Enterprise Rent-A-Car

Reviews

• AS

  Aryan Shah

  Jun 17, 2026
  5.0
  Great experience. They had a suv car available right before Juneteenth weekend. Jamal was very helpful and nice
• MC

  Mark Cris

  Jun 15, 2026
  5.0
  The Young Man Prince was amazing. he explained my charges and was fabulous to deal with .
• KS

  Kum Kum Shah

  Jun 12, 2026
  1.0
  I was taken advantage of my helplessness. I booked a small car but was forced to take a minivan. I had to put gas in this and pay for it. If they do not have car why are they taking reservation and forcing customer to take big cars?
• JR

  Julia Railo

  May 24, 2026
  5.0
  Prince was very professional and thorough. I also saw him handle and solve problems for other customers while I waited.
• DD

  Danny

  May 13, 2026
  1.0
  I had an absolutely terrible experience with the Mineola Enterprise location. I called ahead and was assured that the paperwork was being completed and that Enterprise would pick me up from the car shop within 20 minutes. The shop was only 8 minutes away from Enterprise. After waiting over an hour — and after the car shop had already closed — the shop owner ended up driving me to Enterprise himself. When I arrived, the employee left to get the car. He came back about 10 minutes later and said, “I just vacuumed it for you.” I asked if the car had actually been cleaned, and he admitted it had not, but said he vacuumed it because he “knew I was in a rush.” I was not in a rush — I had already spent over an hour waiting for Enterprise to pick me up after they failed to show up, and now I was being told the only car available was dirty. What makes this even worse is that the car shop owner specifically called ahead and asked if there was a clean car available, and the employee said yes. That turned out to be completely false. The level of dishonesty and lack of professionalism was unbelievable. Needless to say, I was not accepting a dirty car. The shop owner then had to drive me all the way back to my own vehicle, and over two hours of my time was completely wasted. Do not go to this location. The office itself was disgusting, and there appeared to be only one employee who clearly does not understand customer service, honesty, or respect for other people’s time. Poorly trained, poorly staffed, and completely unprofessional. Find another Enterprise location.

Frequently Asked Questions About Enterprise Rent-A-Car