Enterprise Rent-A-Car

Reviews

• DJ

  Douglas J

  2 days ago
  5.0
  It's been a few years since I had to rent a car, so I wasn't sure what to expect. I went to Enterprise in Mahopac, at the recommendation of a friend, and did not regret it. It was simple to make a reservation online. Everyone I dealt with was polite and helpful. The location opened on time. The check out process was quick and painless. Also, the price was reasonable. If I need a rental in the future, I will try them first.
• EH

  Elizabeth Hayes

  Aug 22, 2026
  5.0
  I rented a car at Enterprise in mahopac. They were pleasant and very easy to check in and return. Unlike past experiences with other places, it was quick and easy!
• DL

  Dennis Larkin

  Aug 7, 2026
  1.0
  I initially had no problem with this Enterprise branch and rented from them for several months following an accident. That changed when I went into the branch solely to provide a new credit card for my existing rental. An employee worked on updating my credit card information while being guided by management from their desks at the back of the room. Because he appeared to need assistance, I assumed they were simply helping him process the payment change. I was never verbally informed that my rental rate was being changed, was given no paperwork reflecting a rate change, and signed nothing agreeing to one. This was notably different from my two previous visits, when changes to my rental rate had been explained to me verbally and I was provided with written paperwork that I had actually signed both times. I left the branch believing only my credit card information had been updated. Minutes later, after arriving at a local pharmacy, I checked my email and found a new agreement that Enterprise had emailed me. I discovered that my daily rental rate had been increased from $30.31 to $56.99—an 88% increase—which I assumed was an error. I immediately called the branch, but it had closed, so I emailed the manager and let him know that I believed the employee had made a mistake. The manager responded that there was no mistake and that the rate change was intentional. The following morning, I called the office. The assistant manager told me that corporate had flagged the rental and instructed the branch to change the rate. After spending thousands of dollars on the minivan I had been renting, I asked if they could move me to a compact vehicle at a lower rate. I was told that the rate was the same for both vehicles, which I found both suspect and disingenuous. The issue was simply this: Enterprise significantly increased the rate on an existing rental without informing me verbally, without providing me written paperwork at the branch, and without obtaining my signature or agreement to the new rate. I had been paying the Farmers-negotiated rate since December 11, 2025, and Farmers had advised me in writing that I could continue using that rate without an end date. I called the Enterprise district management office three times in an attempt to resolve the dispute and received no return call. When I returned the vehicle, the branch manager told me he was working with his district manager to reach some type of middle ground on the rate. No middle ground was ever presented to me. Enterprise instead attempted to collect the higher rate that I had never agreed to or signed for. I paid the original rate amount in full and disputed with American Express the additional $186.76 that resulted from the increased rate for that week. American Express investigated the dispute, resolved it in my favor, and credited the $186.76 back to my account. Now, more than four months later, Enterprise is again demanding the exact same $186.76. This dispute has gone on far too long at this point. I paid the rental rate I had been paying all along and made a good-faith effort to resolve this with the branch management and district management. I will not pay an increased rate that I was never informed of before it was imposed, never agreed to, and never signed an agreement accepting. After months of trying to resolve a problem I did not create, three unanswered calls to the district management office, a completed American Express dispute, and now renewed collection efforts over the exact same $186.76, I have no interest in doing business with this branch or Enterprise ever again.
• AZ

  Anthony Z

  Jul 31, 2026
  2.0
  Insurance provided vehicle while my personal is getting repaired. Car I received is in pretty bad condition and smells like smoke. Not the most pleasant car to drive for at least two weeks.
• SR

  Sharon Rodriguez

  Jun 30, 2026
  5.0
  Due to car trouble, I needed a last-minute rental for a trip. This location came through in a hurry, and Zoe was a complete professional. Courteous, efficient, and even put me in a better vehicle while honoring lower pricing. All around a great experience!

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