Enterprise Rent-A-Car

Reviews

• SB

  Stu Blanck

  Jul 3, 2026
  3.0
  This rental was part of a collision repair with USAA insureance Your people do nothing but SELL , SELL, SELL upgrades, etc. . PLEASE JUST RENT ME WHAT I RESERVED. I started at one location (150 W merrick , valley stream). Staff there tried to rent me a car with expired inspection sticker. I was told "i could drive it to a local garage where they would apply a new sticker" - Excuse me? this is your responsibility.... Got so fed up, i left and went to Budget. Another nightmare, but not your concern. I was out of town, came back my repair was still not done. So i gave your Lynbrook, NY location a try. (my repair shop is exactly between the 2 enterprise locations). Again, My requested vehicle was a Chevy equinox. I left in a minivan, paying much more than I wanted to. My expectations are if you reserve a vehicle for me, one of that type of SIMILAR should be waiting for me. The Car was ok, clean. Tank was half full on delivery. contract noted that. I wound up returning it at 3/4. At $4.00 / gallon today thats was another $20 out of my pocket. At least if its "Full to Full" i am not providing gasoline you are not entitled to. The vehilce had many issues, including: Low Keyfob battery Oil Change due And most annoying - all the various radio and HVAC controls were whacky - reducing fan speed / volume when i was OFF the phone, raising / speeding up when I was on it. This was in the middle of the current heat wave! Do you want to be successful? * Give the customer what they reserved * Fill up the tank, all the way, as expected. * Provide a clean, PROPERLY functioning vehicle. and while you are at it... provide 1 single sheet of paper (double sided, Laminated) with a BASIC TUTORIAL of how stuff in the car works. Cars are Just WAY too complicated today to just toss the keys to a customer and say, "it's a Push Start" . Either have this card in each car, or keep a full set at the reant counter for customers to review.
• MG

  Michael Graci

  Jul 3, 2026
  5.0
  Always a pleasure renting a car from them.
• PP

  PeakVirtueKarate

  Jun 12, 2026
  1.0
  Pete wasn’t really helpful, gave us a hard time and basically kicked us out. Danny on the other hand went above and beyond to help us
• RM

  Ro Money

  May 19, 2026
  5.0
  The staff was great. Excellent customer service skills. Renting a vehicle was a breeze.
• SD

  Sheri Donohue

  May 18, 2026
  5.0
  Pick up and drop off Sent so smoothly. I had a car and was home within an hour.

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