Enterprise Rent-A-Car

Reviews

• RD

  Rustie Dimitriadis

  4 days ago
  5.0
  My experience with Enterprise car rental was excellent. Competitive pricing, great reviews, convenient location, free upgrade, friendly, professional employees, and picking car up was quick and easy. Car itself was great. I was able to return after hours and keep longer than expected. Did not have to refill gas tank before returning. Got a follow-up phone call. EZ Pass was available for tolls. Enterprise provided everything I needed.
• MC

  Margaret Cavalieri

  Sep 15, 2026
  5.0
  So easy to rent a car on enterprise’s webpage. If you are in the Lockport, New York area stop and see Noah. Five star SERVICE
• JZ

  jay Zimmerman

  Sep 4, 2026
  1.0
  Got a car with a tire leaking air. They would Not give me another car. Had to drive an hour to get one from the airport location. Disgusting service from enterprise. Never again
• KB

  Kathy Blakeslee

  Aug 27, 2026
  5.0
  I will definitely go back to Lockport enterprise every one there was great they answered all my questions and had shown me how to work things in the car they were all super to deal with
• EH

  Eric H

  Aug 24, 2026
  1.0
  I am writing to make a formal complaint regarding an experience I had with one of your rental vehicles and the Enterprise location I visited in the Lockport area. I was traveling with my children from Lockport back to New Jersey when the rental vehicle began having serious issues, including stopping unexpectedly. Because I had children in the vehicle, I was extremely concerned about our safety. I contacted Enterprise Roadside Assistance, and they were very helpful. I was instructed to go to the nearest Enterprise location to exchange the vehicle so I could safely continue my trip and return the rental within a reasonable timeframe. When I arrived at the Enterprise location, I explained the situation to a young female employee and told her that I had already spoken with my original Enterprise location and Customer Service. I was also advised that there were notes on my rental account explaining the situation and that I was coming in specifically to exchange the vehicle because of the safety issue. Unfortunately, another male employee became involved and directed me away from the location and told me to go to the airport instead. This was extremely frustrating because I had already followed the instructions given to me by Enterprise and Roadside Assistance. I also had my children with me and was simply trying to get into a safe vehicle so we could make it home safely. I understand that rental locations have different procedures and vehicle availability, but I do not believe a customer with children in a vehicle experiencing serious mechanical problems should be redirected without the situation being properly addressed. This experience left me extremely disappointed with Enterprise and particularly with how this location handled a legitimate safety concern. I would appreciate having this incident reviewed, including the notes on my rental account and the actions of the employees involved. My primary concern was the safety of my children and myself. I hope Enterprise takes this matter seriously and provides an appropriate response and resolution. Thank you,

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