Great Lakes Honda City

Reviews

• KL

  Kristen Limam

  4 days ago
  5.0
  Just had our second great experience at Great Lakes Honda City in the past 2 years. This time, Ahmed Ali helped us and we couldn't have asked for a better salesperson. He was extremely accommodating to our schedules, friendly, easy to work with and helpful from start to finish. I'd highly recommend going to this dealership, and ask for Ahmed Ali!
• HE

  Hunter Evans

  Aug 26, 2026
  5.0
  I had a great experience working with Ali while purchasing my car. He was friendly, personable, and genuinely helpful throughout the entire process. He clearly knew what he was talking about, answered all my questions, and made sure I felt comfortable without ever making me feel pressured. Ali was professional, easy to work with, and made the whole experience smooth and enjoyable. I would absolutely recommend asking for him if you’re looking for someone knowledgeable, honest, and committed to helping you find the right vehicle.
• DC

  David Colangelo

  Aug 23, 2026
  5.0
  After 35 years as a Honda City customer, I wasn’t sure what to expect after Great Lakes purchased the dealership. Within five minutes of meeting our salesperson, Cierra Buchanan, I knew we were in great hands. We purchased a 2026 Honda CR-V EX-L, and the entire process was remarkably easy. In about an hour, we test-drove a couple of vehicles, selected the color we wanted, placed a deposit, and completed the financing. We also traded in two vehicles and received fair values for both. Within a week, we had our new CR-V home. Cierra even sent us photos of our radio station presets so we could quickly set them up in the new vehicle, a thoughtful touch that says a lot about her service. I highly recommend Great Lakes Honda City, and I encourage you to ask for Cierra. It was a fantastic experience from start to finish.
• EE

  Early

  Aug 20, 2026
  5.0
  Very happy with the work by Jason Loomis. This is the second time he has helped me, and I really appreciate his excellent service. He explained the issue clearly and got it resolved. I’m very happy to bring my cars to Great Lakes Honda City. I also want to recognize Amed Khuzayma, a sales representative at Great Lakes Honda City. He did an excellent job representing me and my family, making the entire car-buying experience easy and comfortable. Because of his excellent service and professionalism, my family and I ended up buying three cars from Great Lakes Honda City. Highly recommend Jason, Amed, and the entire Great Lakes Honda City team!
• JJ

  joy jiang

  Aug 12, 2026
  1.0
  I purchased a 2026 Honda CRV last September at Great Lake Honda, and all experiences were amazing. My first service there also was very good. July 6, I scheduled an appointment for oil change and to fix my window which would not go up and down properly. I was scheduled to drop off my vehicle on July 20. Jaxson was the service advisor who took my vehicle. When I picked up my vehicle, the oil changed was done but the window was not fixed. On my receipt, it shows the technician confirmed customer's concerns about the window and recommended to replace the part. I asked why they didn't fix my window, then another service agent made a copy of my receipt and said they will leave Jaxson a message to have him call me back after Lunch break at 12:30pm. I wait until 4pm, but no one called me, so I sent a text message to Jaxson and at 4:30pm, I called him and left a voice message. No one contacted me at all. The next morning, I called again and finally spoke with Jaxson. He didn't explain anything to me and told me he will order a part which should take 1-2 days. For the next three weeks, I didn't hear anything from him. I called the parts dept. to see if the part was ordered, they told me nothing was ordered for me. That was very disappointing, I finally decided to go to Ithaca Honda to have the vehicle fixed. That is under warranty, I didn't have to pay anything and only took 2 days. Jaxson's service was not acceptable, he totally ignored customer for three weeks. I understand that maybe his pay was based on the commission, and my car was under warranty, so there was no pay for him. However, that is not a reason he should treat customer like this. I contacted the service manager and reported this to him. I will not be going back to Great Lake Honda again. The sale team was great, but I would not recommend the service dept to anyone.

Frequently Asked Questions About Great Lakes Honda City