Monro Auto Service and Tire Centers

Reviews

• SB

  Sue B.

  2 days ago
  1.0
  I called this location to schedule service and received an email confirming the day and time of the appointment. Although my original call was clearly answered by someone from a call center in India, a person from this location called me back later in the day to confirm the day and time, and to talk about the services I needed. Later I received THREE text messages reminding me of the appointment, including one this morning. When I dropped the car off, the person at the front desk looked very angry and annoyed, and asked what I wanted. I explained that I had an appointment and told him what work needed to be done. He said no technicians were available and he didn't know if any would be coming in. He didn't apologize for the inconvenience and acted as if I had caused the problem. At the very least, the shop should have called or texted me earlier in the day to let me know they had to cancel my appointment. I've had good service experiences here before, but I won't be back.
• TL

  Thomas Lawrence

  Sep 26, 2026
  1.0
  Had a tire with a leak they have fixed it twice and it came back again The wait was over two hours They were friendly but not very effective
• DD

  Daniel

  Sep 9, 2026
  2.0
  Terrible customer service. Just rude and judgemental for no reason. Don’t bother going here.
• BJ

  Brenden Jenks

  Sep 7, 2026
  5.0
  So grateful for their help - I had a splash cover that came loose and they were able to get me in right away and fix it in just a few minutes. And just a few days ago they were able to get me in quickly for a headlight fix that one of the quick oil change places was unable to address. So helpful and friendly. Cannot recommend enough!
• LG

  Lynn Gannon

  Aug 1, 2026
  2.0
  I first made an appointment for an oil change last weekend but upon arrival, I was told that they did not have my oil filter and there were no businesses open to be able to deliver it. I understood and made an appointment for this weekend. I arrived on time and was told it would be an hour before my car could be taken. I went for a walk for an hour and came back only to wait another 1 and 1/2 hours for my car. As they were pulling my car out the garage door was down too far and pulled my antenna cover off. I was offered a refund on the cost to repair the antenna but no discount for my time today and the further disruption of having to take my car to a dealer to repair my vehicle. I also had to climb on my car to tape the cover on before the rain tomorrow. I don’t blame the employees for any of this. I have been a loyal customer for years and the wait times and service has just gone down the tubes. I will not be using Monro for my oil changes anymore

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