Enterprise Rent-A-Car

Reviews

• PV

  Peter Vattimo

  1 day ago
  1.0
  Have attempted to rent a car twice in the last year. First time - no cars available. This occasion (today) I went through the process and gave them my info and received a call an hour or so later that they are sorry, but the website was in error and there is no availability. Cannot express strongly enough my recommendation to NOT use this organization. Unreliable, poorly run, disappointing.
• KW

  Karen W

  3 days ago
  1.0
  I'd leave zero stars if possible. The manager of the Jamestown location is the rudest, incompetent person I've ever encountered. I'd never rent another car from this location. First the car was faulty, when I asked for a different car, I was treated badly. He lacks customer service skills and basic manners.
• SS

  Scott Simpson

  May 12, 2026
  5.0
  The staff at the jamestown/ lakewood store where amazing and very helpful and accommodating to me and my needs
• KB

  Karen Burns

  May 10, 2026
  5.0
  Alivia came to pick me up for my rental. We had a pleasant conversation and she clarified guidelines regarding billing differences when utilizing debit vs credit which was helpful. Connor was her co-worker that day and I thoroughly enjoyed seeing pics of his lovely Dalmatian! Upon returning the car, Justin provided me a ride home. Our conversation was pleasant as well. I very much appreciated the courtesy of being given a ride prior to and then after the rental. This was a pleasant experience altogether and I very much liked the Mazda CX!!! As I shared with Alivia, I've had a couple of negative experiences with Enterprise outside of NY (most notably having my car hit and then dragged by an Enterprise employee while it was on the Enterprise lot when I was away with a rental) so this experience provided a welcome reset of expectations. Many thanks to all!
• CM

  Cecilia Mal

  Apr 28, 2026
  5.0
  It’s been a while since I rented from Enterprise and to be honest years ago it was a chore. But my three recent rentals at this office and returning cars to this location from other locations/offices has been stellar. Every employee has been pleasant, helpful and just seemed pleased to interact and rent the cars. The cars have been great too, clean, comfortable and well taken care of. When I picked up this last rental in another city, the airport housed all the different companies in one huge building, all the different car rental companies lined up side by side, Enterprise was the only one that had customers at every reservation desk. They are doing something right.

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