SIXT Car Rental - John F. Kennedy International Airport (JFK)

Reviews

• MH

  Mohammed AL harbi

  today
  5.0
  I would like to express my sincere appreciation to Eugene at SIXT for his outstanding service and professionalism. Eugene provided a truly premium customer experience. He was extremely courteous, attentive, and quick to respond to my requests, ensuring everything was handled smoothly and efficiently. His exceptional hospitality, dedication, and willingness to go the extra mile made my experience with SIXT even more enjoyable. Thank you, Eugene, for your excellent service! You are a great example of the high standards and customer care that SIXT represents.
• DB

  Daniel Bangean

  1 day ago
  5.0
  I had an absolutely fantastic experience renting a car from SIXT at JFK Airport! Everything went smoothly from start to finish, and the entire process was professional, easy, and stress-free. However, what truly made this experience exceptional was Alsono! He went above and beyond to make sure everything was perfect. Extremely friendly, professional, patient, and genuinely helpful, he took the time to explain absolutely everything, down to the smallest detail, making sure I fully understood every aspect of my rental. It’s rare to meet someone who genuinely cares about customers and takes such pride in providing outstanding service. Alsono is definitely one of those people! SIXT is lucky to have someone like him on their team! Thanks to this amazing experience, I will definitely be returning to SIXT JFK for my future rentals. Highly recommended! And if you have the chance, ask for Alsono – you won’t be disappointed! Thank you again, Alsono, for making my experience so memorable! 🚗👏
• DL

  Dr. Stefan Leipold

  Oct 6, 2026
  2.0
  The staff is always super nice and helpful, even if they're forced to do all the upsells, which I do understand. The part that I personally dislike is, five times now, I rented based on the picture a German car and I get either a cheap Asian or American car. Furthermore, which is really annoying for me, is the extreme smell of marijuana in these cars. You're supposed to pay $400 when you smoke, but the next customer still is exposed to this horrible smell. And there's always something wrong. Like this time, besides the damages of the car that are not mentioned, also the horn is not working, which is really essential for security in traffic. So you have all these inconveniences, but then when you get a traffic violation, you've been charged a 105% processing fee. I think the leadership tend to misunderstand who is the customer and loyalties are earned not given.
• JJ

  JP

  Sep 24, 2026
  1.0
  My experience with SIXT Rent\-A\-Car was absolutely terrible, and after renting cars frequently for both work and vacations, I can honestly say I have never experienced anything like this. I decided to give SIXT a try, and I regret it. When I picked up the vehicle, no one properly inspected the car with me. I was simply given the keys and told I was all set. When I returned the vehicle, the same thing happened. One of the SIXT employees looked at the vehicle and told me I was all set and that there was nothing else I needed to do. Then, approximately two weeks later, I received an invoice for $1,200 claiming there was a scuff on the front bumper. I have serious concerns about this charge, especially considering the circumstances surrounding the inspection and return. I attempted to dispute the charge and speak with someone about it, but getting an actual person to discuss the situation has been extremely difficult. Instead, I received emails essentially telling me that if I didn’t have my own video proving the condition of the vehicle when I returned it, there was nothing they could do. In other words, it feels like the burden is completely on the customer to prove that something didn’t happen, even though SIXT had employees handling the vehicle at both pickup and return. And it didn’t stop there. About another week later, I received another email claiming there was a $50 speeding ticket associated with the rental. I was never pulled over and was never given a ticket, so I have no idea where this alleged violation came from. SIXT did not provide me with a copy of the actual ticket. Instead, they simply sent me an invoice. The email stated that SIXT had taken care of the ticket for me, but then they added another $55 in administrative/handling fees\. So a supposed $50 ticket turned into a $105 charge, and once again, I was given very little opportunity to question or verify the charge. My biggest issue isn’t just the money. It’s the complete lack of customer service and the feeling that once SIXT decides you owe them money, you have very little opportunity to challenge it. I’ve repeatedly tried to contact them and get someone to actually discuss these charges with me, but I have gotten nowhere. I rent vehicles regularly, and I have never dealt with a rental company where I felt this powerless as a customer. Based on my experience, I would strongly recommend that anyone renting from SIXT thoroughly document the vehicle before and after the rental with photos and video, because apparently if you don’t have your own evidence, you’re left trying to fight the company’s version of events. This was my first experience with SIXT, and it will absolutely be my last. I will not rent from them again.
• GB

  Gwen Blake

  Sep 22, 2026
  5.0
  After a horrible experience with expedia trying to cancel my reservation due to my mistake, I booked the wrong dates but was well within the 24 hours to cancel and receive a full refund. Instead of booking for 9/12-9/14, I booked 9/26-9/28. The representative, followed by a supervisor that I requested to speak with, we're telling me that the rental company SIXT is going to charge me a $100 cancelation fee, which is completely false information. Anyways, as I was on the phone with expedia for over an hour and I was at the SIXT rental location at JFK, I had an amazing experience all thanks to Neville, who was an absolute lifesaver. After I explained to Neville about my situation with expedia, he jumped right into action and helped me out. He was so professional, welcoming, and went above and beyond to help me get a vehicle that day for a good price, and he also manged to give me an upgrade from what I originally booked through duty expedia. The process was quick and incredibly pleasant. Moving forward, I will no longer do any rentals through expedia, and I will only book straight from SIXT via their app. SIXT is very lucky to have Neville on their team. Whenever I'm in NY, I will definitely be renting from this location.