SIXT Car Rental - John F. Kennedy International Airport (JFK)

Reviews

• DD

  Damien

  4 days ago
  2.0
  Very disappointing experience at Sixt JFK. The staff was unfriendly and not customer-oriented at all. Despite having Platinum status, there was absolutely no recognition or appreciation for loyalty. The rental process was poorly explained, including the additional charges, which created a lot of confusion and frustration. What concerned me most was that I was never properly given or asked to sign the rental contract during pickup. Everything felt rushed and unclear. Afterwards, I received a somewhat reasonable response by email, including a partial apology, which I appreciated at first. However, the promised compensation was never provided. Since then, the station manager has stopped responding to further emails entirely. Very disappointing level of communication and customer care for what should be a premium rental experience. The complete opposite of their Newark airport locations which received 5 stars for outstanding customer service!
• DD

  Dominique

  May 12, 2026
  5.0
  Not sure how to express my opinion in words for you guys to understand the superb customer service that I received and speedy processing. Unlike major car rentals you got to wait and a car is a maybe or gotta get clean, nope, variety of models and easy upgrade switch if the model you want isn’t there. A1 just like the sauce. I will definitely be back for further business.
• ML

  MIKE LO

  May 11, 2026
  5.0
  After having a terrible experience at the SIXT Newark Airport location, the SIXT JFK team completely turned things around for me. From the moment I arrived, everyone at the JFK location was professional, respectful, patient, and actually willing to help. A special thank you to Brittany, who went above and beyond to assist me after everything I had just gone through. She listened to my situation, explained things clearly, and helped me get into a rental with no issues at all. I was already stressed and exhausted after being sent back and forth between Newark and Queens, and Brittany’s professionalism and kindness honestly made a huge difference. The staff at JFK treated me like a valued customer instead of giving me the runaround. This location showed what real customer service is supposed to look like. Thank you again to Brittany and the JFK SIXT team for turning a bad situation into a positive one.
• PV

  Phylecia Vargin

  May 8, 2026
  4.0
  Checking in was smooth, customer service was nice, and return was also smooth with good customer service. My only disappointment was that I had 3/4ths of a tank of gas & they charged me $100 to refuel because I had forgotten. I understand paying a premium rate for forgetting but $100 for 1/4th tank of gas is CRAZY
• EN

  Elliott Noble

  May 3, 2026
  1.0
  DO NOT RENT FROM HERE The app allowed me to pick my specific vehicle, however when I arrived they tried to give me something else. I pointed this out to them and they tried to make an excuse about it, making me feel weird & small in the process, but they ended up giving me the car I picked. It was after 11pm. They handed me the keys and my receipt. There was no walk around the vehicle. The parking lot is dimly lit. I looked at the car which appeared fine and I drove off. When I returned the car the agent pointed out a scratch. I explained that must've already been there. I drove upstate for the weekend, I was not around any people. I was isolated in a country house. She asked if I took pics when I got the car. I told her no. She shook her head and told me I should always take pics before leaving with the car. She told me not to worry about it and just explain that the scratch was there before if I'm contacted about it. Less than two weeks later I get a damage claim, $939.04 for that scratch. The photo of the scratch Sixt sent to me was deeper than the scratch the agent showed me. But it was my word against theirs, and I had no proof that the scratch wasn't already there. But neither did Sixt. Thankfully my AMEX car insurance coverage took care if it. The most appalling unprofessional experience. This location has got to be running an insurance claim scam, and there must be incentives to filing insurance claims. I've rented cars from various companies locally, nationally, and internationally, never charged a claim until Sixt JFK. I will definitely stick with Hertz, Enterprise, or Budget in the future.