Enterprise Rent-A-Car

Reviews

• VK

  Vladislav Kulinich

  1 day ago
  1.0
  Beware: They will try to make you pay for someone else's damage! Always take pictures! I rented a Chrysler Pacifica at the Queens location. The agent who handed me the keys completely ignored the mandatory walk-around inspection. Knowing better, I took photos of the car from all angles before driving off the lot. It turned out to be a lifesaver. A few weeks later, I received a letter from their Damage Recovery Unit demanding $781.00 for damages to the right side of the vehicle. They claimed I scratched the doors. I immediately sent them a photo taken right on their lot on the day of pickup. The photo (with a timestamp and geotag) clearly showed that the exact scratch was already on the car before my rental even began. The most ridiculous part was their reaction. They immediately closed the claim, but didn't even bother to apologize for their negligence (or attempted scam). Instead, they sent a cookie-cutter response: "We appreciate you as a customer and have made the decision to take care of the damages and costs." In other words, they still wouldn't admit they tried to make me pay for pre-existing damage just to save face. Bottom line: If you rent a car here, make sure you document every single inch of the vehicle on camera before you move it. Otherwise, their incompetence will cost you a fortune.
• TB

  Tatiana Bailey

  2 days ago
  1.0
  If I could give this location zero stars, I would. From the moment I walked into the JFK Enterprise, I felt unwelcome. I was already confused about the deposit amount, and instead of anyone taking the time to explain it, I got the impression that they didn’t want to deal with me. I was then told to go to Enterprise because they work with Alamo and could help me there. However, when I got to the Enterprise counter, they were trying to process me for an Enterprise rental even though I had an Alamo reservation. After I explained that my reservation was with Alamo, I was told I had to go back. It made no sense why I was sent there in the first place when I had already been waiting at Alamo. The most disappointing part of my experience was with Lourey. She came over while she was helping another family and asked what I needed. I explained my situation, and she told me she’d be right with me. I waited patiently while she finished assisting them. Then, instead of helping me, she called another family who had arrived after I did. I was visibly stressed, making phone calls, shaking, and clearly in a rush because I was trying to figure out whether I’d be able to get a rental in time or if I’d have to find another location. When I reminded Lourey that we had just spoken and that she told me she’d help me next, she told me we hadn’t even spoken. I was honestly shocked because our conversation had happened just moments before. The lack of communication, organization, and basic customer service made an already stressful situation much worse. I do want to acknowledge Jacqueline. Although she didn’t step in right away, when she finally assisted me, she at least gave me helpful advice about another location where I could get a rental. That ended up being the only useful assistance I received. Overall, this was a terrible experience. I left feeling ignored, frustrated, and completely disappointed by the level of customer service. I hope management takes customer concerns seriously because no one should be treated this way when they’re simply trying to rent a car.
• DC

  Dominic Christopher

  2 days ago
  1.0
  I rented a 2024 Mazda CX-90 over 4th July #250 Weekend. My worst rental experience. Our weekend in the Hamptons was cut short - not only because of engine light but other computer issues with the car The road side assistance sucks! Their representative telling me to take a uber 50 miles to the nearest Enterprise which is 5 hours drive to Providence Rhode Island. We had to cut the trip short also miss the fireworks and had to drive back in a storm because of all the issues with the car. Enterprise I expected better I have been a member for years!
• PM

  Paola Melgarejo

  4 days ago
  5.0
  After a long trip, we were able to have a 5-minute check-in at the Enterprise office at JFK International Airport in NY. I had previously booked online. The customer service is top-notch. Everyone was smiling and saying good morning. I returned the car the same day at the Pocono Summit, PA location. They called me to confirm the return, and it took the same 5 minutes to check out and complete the transaction. Customer service again top-notch. 100% satisfied. Thank you.
• RW

  R Wulandana

  Jun 15, 2026
  5.0
  Excellent service from professional team ready and available even in the night and early morning. Particularly impressed by the airport to airport service. We got received well at 2 am by two gentlemen in the parking lot who further helped us with our luggages using cart. I was worried on how to drop the key etc but that imagination disappeared and we got happily surprised by the services. Also when we got back from overseas...the transfer was quick and excellent. We got what we needed and our luggages got into the car ...also with the help of another gentleman. Sorry guys that I forgot their names. But overall ...im happy that I can rely on the airport to airport service for my overseas need. No need to park my car in the long term parking.