Alamo Rent A Car

Reviews

• TR

  T & R

  5 days ago
  5.0
  We rented through Alamo last year for our road trip from Denver through the National Parks and Utah. They were excellent, such good customer service in the US. We rented again this year to cover Route 66 and Texas. Picked up in Chicago and returned to Dallas. Again the staff and service was absolutely first rate, could not fault them. They really know how to provide customer service. Thanks so much😊 Hopefully we'll be back next year.
• CI

  Chichén Itzá

  Oct 7, 2026
  3.0
  I needed to take a break from working seven days a week before burning out, so I decided to go camping. I reserved a Premium SUV with Alamo at JFK Airport and drove away in a white 2026 Hyundai Palisade, which was a nice, comfortable vehicle that perfectly met my needs for the trip. • The check-in area is conveniently shared with National and Enterprise, and the line moved very quickly. • The rental process was straightforward—after presenting my driver's license and credit card, the staff was helpful and efficiently directed me straight to my vehicle. • Returning the vehicle at the end of the trip was incredibly quick and smooth. Overall, it was a hassle-free experience that made getting away for some much-needed relaxation a breeze. UPDATE SOON
• CH

  Christos Himonidis

  Oct 5, 2026
  5.0
  The front desk agent was very friendly. Getting to the car was very easy as we had someone walk us to the lot and show us the options which was very nice. The car was very clean and exactly what we needed. The return couldn’t have been easier as we just drove in, hopped out, handed over the keys and left. No surprise charges, reasonable rates, friendly staff…that’s all you can ask for.
• DA

  D R A

  Sep 29, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Literally the BEST car rental experience we have ever had. From pickup to return, every single Alamo employee we encountered was friendly, kind, patient, and genuinely engaged. This wasn't just one or two great employees. The consistency across the entire team was remarkable. Ron and Larae were at the counter when we picked up our car. Before it was even our turn, we overheard Larae helping another customer understand the details of renting with a debit card versus a credit card. That's a conversation that could easily feel uncomfortable (or escalated quickly!), but she handled it with so much patience, kindness, and respect. It really stood out. Ron was wonderful when it was our turn. We needed to adjust our drop-off time slightly, which meant paying a little more, and he explained everything so clearly and pleasantly that there was simply nothing to be upset about. We knew exactly what was being charged and why. Outside, Sarah and Gigi (Graciela) were just as warm and helpful getting us to our car. Even when we returned it, Jacqueline continued the streak with another genuinely friendly, personable, and helpful interaction. What impressed us most was that we also overheard several employees helping other customers, and everyone demonstrated that same patience and warmth. It's very clear that we hadn't just gotten lucky with a few wonderful people. This is a VERY well-run location with a team that understands what great customer service actually looks like. I've spent much of my career in customer support, training, and service leadership, so I tend to notice these things. This team genuinely blew me away. Alamo should be studying this location and having these folks train other teams, because whatever they're doing here is working. Rental cars are usually just a necessary part of travel. You don't expect the rental counter to be something you come home talking about, but here we are. Ron, Larae, Sarah, Gigi (Graciela), Jacqueline, and the entire team: THANK YOU. You made an ordinary part of our trip memorable for all the right reasons. I wish EVERY rental experience was like this one.
• JJ

  Jamie “J”

  Sep 29, 2026
  5.0
  Terrific from start to finish. Very, very high quality staff. Clearly exceptionally well trained. Walk past any one of them and they wish you a good day. Car was perfect. It’s just a car. The difference is in the service. In fifty years I’ve rented maybe five or six hundred times, and these guys were the best. A particular to James who checked in our car at. JFK. Could not have been more courteous, happy, professional or engaged. If James was in the UK I’d hire him on the spot. Congratulations to whoever is in charge of customer service.

Frequently Asked Questions About Alamo Rent A Car