Empire Chevrolet of Huntington

Reviews

• SS

  Sean Staxz

  3 days ago
  5.0
  I had an amazing experience working with Charice Valdes when purchasing my 2022 Audi Q5. She was extremely patient, professional, and helpful throughout the entire process. She took the time to answer all my questions, made sure I understood everything, and was always willing to go the extra mile to help me. Her kindness and dedication made the car-buying experience smooth and stress-free. I truly appreciate all her help and would highly recommend Charice to anyone looking to purchase a vehicle. Thank you, Charice, for making my experience such a great one!
• UD

  Uran Dafku

  Oct 11, 2026
  1.0
  I had a very disappointing experience buying a car from this Chevrolet dealership. When I purchased the vehicle, I was given only one key. The salesperson assured me that I should not worry because the warranty would cover the cost of the second key.However, when I contacted the warranty company, I was told that they would cover only $500, while the replacement key costs approximately $1,200.I feel that I was misled by the salesperson. I made my purchase based on the information I was given, and now I am expected to pay a significant amount out of pocket for something I was told would be covered.A dealership should be honest and transparent with its customers, especially when making promises during a car sale. This experience has seriously damaged my trust in this dealership. I expect better customer service and accountability. I would strongly advise future buyers to get every promise in writing before purchasing a vehicle here.
• MG

  michael guarino

  Oct 9, 2026
  1.0
  Extremely Disappointing Experience – Buyer Beware I purchased a 2022 GMC Sierra 1500 from this dealership in September 2025. At the time of purchase, I traded in a vehicle with no negative equity and put an additional $10,000 down. I went into this purchase expecting a reliable vehicle and a dealership that would stand behind what they sold. Unfortunately, my experience has been nothing short of frustrating and disappointing. Within just a few weeks of purchasing the truck, I began experiencing significant electrical issues involving the forward collision avoidance system, lane departure warning system, and adaptive cruise control. After waiting several weeks for a service appointment, I brought the truck in for diagnosis. I was informed that a replacement part needed to be ordered and that it would take weeks to arrive. Once the repairs were supposedly completed, I picked up my truck, only to have the exact same issues return immediately after leaving the dealership. I returned to the dealership and spent approximately eight hours waiting, repeatedly being told that it wouldn’t be much longer. Ultimately, they were unable to resolve the problem that day, and I was finally offered a loaner vehicle. Eventually, the issues were addressed, and the truck appeared to be functioning properly. However, only a few months later, I began experiencing additional electrical problems involving the trailering system. Scheduling another service appointment was extremely difficult because dealerships were booked months in advance, and loaner vehicles were unavailable. As someone who works two jobs and relies on this truck as my only means of transportation, being without a vehicle is simply not an option. After another round of repairs, those issues were addressed. Unfortunately, I am now experiencing the same original safety-system malfunctions, along with new problems involving the infotainment screen randomly going black and the vehicle’s cameras becoming inoperable. At this point, I have owned this truck for approximately one year, and it has experienced recurring electrical problems throughout much of my ownership. My next service appointment had to be made almost two months in advance , simply because that is the earliest a loaner vehicle will be available. After dealing with these repeated problems, I contacted the dealership to discuss the possibility of having them buy the truck back and help me get into a reliable vehicle. Rather than offering a reasonable solution to a customer who has dealt with ongoing issues since shortly after purchasing the vehicle, I was presented with options involving monthly payments exceeding $900 and rolling negative equity into another vehicle. Let me be clear: I purchased this truck with no negative equity and put $10,000 down. Now, after dealing with repeated electrical problems, I am being put in a position where I would have to absorb a substantial financial loss just to get out of a vehicle that has been unreliable for nearly my entire ownership. I understand that vehicles can have problems, and I don’t expect a dealership to prevent every electrical or mechanical failure. However, I do expect a dealership to stand behind the vehicles it sells, take recurring safety-related issues seriously, and make a genuine effort to help customers when things repeatedly go wrong. What disappoints me most isn’t just the truck itself. It’s the lack of a reasonable resolution after everything I’ve been through. I have been patient, given the service department multiple opportunities to address these problems, and continued making payments on a vehicle I have struggled to depend on. Unfortunately, my experience has left me feeling that once the sale was completed, my concerns were no longer a priority. I would strongly encourage anyone considering purchasing a vehicle from this dealership to think carefully about the level of support they may receive after the sale. Based on my experience, I cannot recommend this dealership.
• FZ

  Faith Ziskin

  Oct 6, 2026
  1.0
  Both the Huntington and West Islip dealerships are terrible.. I was lied to at the West Islip dealer and then I was lied to at the Huntington dealer. I wanted to buy a Jeep Compass for my birthday in September, I found the perfect one. Was lied to by both dealers that "THEY HAVE THE CAR AT THE SITE" I went to my appointment and was told that I can leave a deposit (twice) and then COME BACK the next day to see it and drive it. Why would I pay a deposit on something I never saw. Long story short, Its a month later and I still have not seen this vehicle. I will NEVER buy a vehicle from Empire and I will tell everyone I know not to do so either.
• JB

  J Bar

  Sep 23, 2026
  1.0
  I purchased what I believed was a new truck from this dealership on August 30. Before I even drove the truck off the lot, while I was signing the paperwork, significant pitting and damage was pointed out on the headlights, grille, hood, windshield, and bumper. There was also a gouge through the paint on the bumper and a scratch on the passenger-side bed. I was assured by the dealership that these issues would be repaired. It is now September 23, and nearly a month after purchasing the truck, I still do not have my vehicle back. Since the purchase, I have had to make repeated trips back and forth to the dealership, approximately four or five times, dealing with an issue that should have been resolved before I ever took delivery of the truck. What makes this particularly frustrating is that I purchased a new vehicle expecting a new-vehicle experience, only to spend the first several weeks chasing the dealership to correct damage that was already present when I bought it. To be fair, both my salesman and the service representative I have dealt with have been extremely professional, courteous, and sympathetic throughout this process. I genuinely appreciate their efforts. Unfortunately, my experience with management on September 23 was very different. I had to call the dealership myself to get an update on the status of my truck, and the manager I spoke with was disrespectful, condescending, and completely dismissive of my concerns. After nearly a month without my truck, having made multiple trips to the dealership, that interaction was especially unacceptable. I understand that repairs can take time and that things do not always go according to plan. What I find difficult to accept is the lack of urgency, the inconvenience this has caused, and especially being treated disrespectfully when I called simply to find out what was happening with a vehicle I had already purchased. I left the dealership expecting to own a new truck. Instead, almost a month later, I am still waiting for the dealership to make good on what I was promised. This has been an extremely disappointing experience and one that has left me questioning whether I would ever purchase another vehicle from this dealership.