Empire Toyota of Huntington

Reviews

• JG

  Junior González

  3 days ago
  5.0
  ¡Excelente experiencia en Empire Toyota! Estoy muy contento con mi nueva Toyota y quiero destacar el gran trabajo de Lesly. Desde que comencé el proceso, me hizo sentir en confianza y siempre estuvo dispuesta a ayudarme. Algo que valoro mucho fue su dedicación para buscar las mejores ofertas y asegurarse de que pudiera obtener un buen trato. No sentí que simplemente quería venderme un vehículo, sino que de verdad le importaba que saliera satisfecho con mi compra. Si están pensando en comprar un Toyota, les recomiendo que pregunten por Lesly. ¡Gracias por todo el apoyo y por hacer que la compra de mi Tundra fuera una experiencia tan buena!
• NE

  Nick Erickson

  3 days ago
  5.0
  I had a great experience purchasing my new Toyota Tundra from Empire Toyota, thanks to Lesly! She was extremely attentive, professional, and helpful throughout the entire process. She took the time to understand what I was looking for and genuinely worked hard to get me the best deal possible. She made sure all my questions were answered and made the whole experience smooth and stress-free. It’s clear that she truly cares about her customers and goes the extra mile to make sure they leave happy. I highly recommend Lesly to anyone looking to purchase a vehicle at Empire Toyota. Thank you, Lesly, for the outstanding service!
• CN

  Carolina La Potra Rivera Nails

  4 days ago
  5.0
  ¡Tuve una excelente experiencia comprando mi Corolla gracias a Lesly! Fue muy amable, profesional y estuvo pendiente de cada detalle para que todo el proceso fuera fácil y sin estrés. Se tomó el tiempo de explicarme todas las funciones del vehículo, respondió todas mis preguntas y se aseguró de que me sintiera cómoda con mi nuevo carro. Lesly realmente se preocupa por sus clientes y hace todo lo posible para que tengan una experiencia excepcional. Recomiendo muchísimo a Lesly a cualquier persona que esté pensando en comprar un Toyota. Si van a comprar un carro, pregunten por ella, porque estarán en las mejores manos. ¡Es una excelente vendedora y merece todo el reconocimiento por su gran trabajo!
• MC

  Michael Campanelli

  Oct 8, 2026
  1.0
  Good morning, I’m extremely disappointed with the way the service department handled my son’s service appointment on Tues 9/6/26. He came in for a routine oil change and tire rotation, which he has done in the past and is free with his lease. Somehow he left with a bill over $800 dollars. He is a young college student that is inexperienced when it comes to automotive repairs and I feel he was taken advantage of. His truck is only a year and a half old and he was told that he needed to have the rear brakes replaced. Given the age of the vehicle, this immediately raised concerns @ 25k miles for me about whether that repair was actually necessary at that time and whether he was given a fair explanation of what was wrong. Unfortunately, we found out about the breaks needing replacement after the work was done. Had he informed us prior to the work being done we would have advised him not to move forward with the work. What concerns me even more is that he was also told he needed to replace a tire because of a “slow leak.” He has had no issues with this tire and there was no indication on his dashboard of his tire pressure decreasing. Fortunately, he did not purchase the tire as suggested for a crazy amount of money $370 for (1). That makes us question whether replacing the tire was actually necessary in the first place. Here we are 2 days later and the tire still has 37psi? Go figure?? A service department should be a place where customers can trust that they are receiving honest, professional advice—not a place where someone who is young and inexperienced can feel pressured into paying for repairs or replacements they may not actually need. This experience has seriously damaged our trust in this dealership. Not good business practice. This was our first Empire Toyota vehicle and definitely our last. Please do better
• JN

  Jay Nicole

  Oct 1, 2026
  1.0
  Absolutely atrocious! I Originally want to see a car that ended up having a leak issue and had a terrible odor inside. The sales associate Adam took me to the other lot to drive another car and that car also had a puddle… More like a pool of water in the passenger seat! Luckily, while I was there, I found a wonderful Toyota Corolla that I fell in love with instantly. I put money to hold on the car and I informed Adem that I work and I would most likely be back next week to pick up the car. Adem proceeds to call and text several times to come back as soon as I can to pick up the car he says to come Saturday morning at 9 o’clock to pick up the car. I show up bright and early Saturday morning at 9 o’clock to pick up the car as per Adem’s request. I noticed while I was there that the store doesn’t open at nine but 10 o’clock. I call the store several times and I call Adam several times. No answer. I ended up having to leave because I in fact had to go to work that day. I was able to come back later that day in the afternoon to pick up the car and when I get there, Adem is running around nervously and I see that people are looking at the car that I had money on. The person who is in fact purchasing the vehicle turns to me and says that’s my car. I asked Adem what’s going on, but he runs around nervously and avoids my question. He had me sitting at his desk like an idiot will the people at the desk next to me were purchasing my car.Finally, he tells me that the car was in fact sold! I was LIVID. I asked how the car was able to be sold when I had money put down on the Vehicle… it was my car. Adem just proceeded to say that this happens in business sometimes and a bunch of crap that didn’t make sense. He also proceeded to tell me that it in fact was not my car… I wondered how that was because I put money down on the vehicle and I signed a paper stating that I was putting that vehicle on hold. I requested to speak to a manager about the issue because I wanted my refund and I wanted to know why my money wasn’t good to purchase the vehicle. Now I’m a petite woman so when I want to go speak to the manager, I expected the manager to stand up and speak to me and come from behind his desk like a man. He proceeded to hide behind his desk and look terrified meanwhile they’re the ones who sold the car from underneath me. It’s fine if you wanna do shady business, but stand up like a man and own it do not hide behind a desk and act like you’re scared kitten and you have no idea that you work in a place like this. They said a bunch of BS apologies and said that it would never happen again and they would show me a new car, but I didn’t want a new car because I knew how they did business. It also took way too long for me to get my refund… I had to call several times to finally get my refund. Save your time and drive past this place. Btw, I wanted to do no stores, but it doesn’t give you the option 🤷‍♀️

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