Empire Chevrolet of Hicksville

Reviews

• NS

  Naomi Stackpole

  3 days ago
  1.0
  I would give NEGATIVE 1 (-1) Stars if possible!!! We have been customers of Chevrolet at this location, formally Robert Chevrolet, for many years. I think we have gotten at least 6 vehicles thru the years here, both leases and purchases. Sunday my husband went to Empire to trade in his 2015 Suburban and PURCHASE a new one. He had the same salesman we had when we leased a truck for our son last year. My husband saw what he liked, DROVE the vehicle, took a PHOTO of the window sticker, worked out a price, put a $5000 deposit on THIS VEHICLE and did all the necessary paperwork. The salesman told him what a GREAT DEAL he got on THIS SUBURBAN PREMIER! This was SUNDAY AFTERNOON. He told the salesman he would be back with the title to his car and me to pick-up his new Suburban the NEXT MORNING (Monday). Monday he called the salesman to let him know what time we would arrive and was told ‘the new Suburban will BE HERE later in the day’. My husband asked what he meant by ‘be here’ since the car WAS THERE? The salesman stated that the VIN number on the receipt they gave my husband was ACTUALLY for a DIFFERENT suburban located at their Huntington dealership. My husband was shocked and asked how could they sell him a vehicle he NEVER SAW, NEVER DROVE or approved of??? The salesman insisted he HAD NO IDEA the ‘back office’ switched the VIN number to a DIFFERENT VEHICLE when they typed up the paperwork. This OTHER vehicle was NOT EXACTLY the same!!! It has smaller tires and rims and different features. They INTENTIONALLY attempted to pull a text book BAIT & SWITCH!!! Charging him for a better vehicle with more expensive features and giving us something less. We are DISAPPOINTED & DISGUSTED!!!! What he paid for and what they attempted to deliver were NOT THE SAME! He told them he was NOT purchasing this other vehicle that he had never seen and wanted the deposit back immediately. A few hours passed and the salesman called back to say, the dealership decided to honor the deal and sell us the original vehicle ‘AS PROMISED’. We decided to shop elsewhere. It’s a shame.They have lost a very loyal customer family and the sad part is, I don’t think they even care…
• CC

  Cee Cee

  6 days ago
  1.0
  If there’s was option for zero stars then that would be my choice. Worst experience here. Came in to purchase a truck that they said they had available, assured me that is present at the lot and I would be there first appointment to see it. Drove an hour and half there, with cash in hand just for the truck to apparently being sold to someone else while I was there speaking to a sales person. I walked the lot, the truck was never even there to begin with. They then tried to sell me a way more expensive truck. Sales manager is also an idiot. Never been more pissed off at a dealership. Just a big scam at this place to get people in to the door. Do not waste your time here
• NS

  Nicholas Sysak

  Aug 19, 2026
  1.0
  Went here years ago, they tried to swindle me into purchasing used lemon cars. Today 8/19/26 they've had me drive my father over twice in regards to picking up his car insisting it was ready over the phone. You've had the entire day, the car had only needed the bumper and such put back on so he could take it elsewhere for repair, yet you were working on other cars directly adjacent to his, money money money, yeah? Horrible dealership, I'll most likely send in a complaint to GM/Chevy to compliment his complaint.
• MR

  michael rosen

  Aug 14, 2026
  1.0
  Spoke with woman on the phone about a lease that was advertised. Ensured I asked that all fees were being disclosed which she said they were. Showed up and they said she forgot to mention about $5000 in dealer fees. The empire group uses an online trade estimator which I pre filled my trade with. When I spoke to the sales manager when I arrived he said the system they used on their website is not accurate, then proceeded with an evaluation that was less half of what the the online estimator listed on Empires own website stated. Extremely dishonest business practices to get you in to their showroom. Will not go to Empire group again for any future car leases.
• SW

  sam wu

  Aug 3, 2026
  1.0
  My experience with this dealership was extremely disappointing from beginning to end. The entire team was unprofessional and dishonest regarding the price we had agreed upon. My first salesperson, Erick Charles, rarely returned my phone calls. After I placed a deposit on a vehicle, it took more than three weeks for the dealership to arrange delivery. During that entire time, no one ever contacted me with an update. I had to call every week myself just to check the status. Even when the vehicle finally arrived, no one notified me. When I went to pick up the vehicle, I was assigned a different salesperson, Tareq, who did not know the agreed-upon price. He had to go back and forth with the sales manager multiple times. Each time he returned, the price was different—and always higher than before. To make matters worse, the vehicle they presented was not the one I had originally placed a deposit on. It was a less expensive model, yet they still attempted to charge me the higher price. It took a long time to negotiate and correct the pricing. After we finally agreed on the correct price, I met with the finance manager, who again tried to add several thousand dollars to the total. When I questioned the amount, he claimed it was a computer error and acted as though he was unaware of the agreed-upon price. He also kept the sales contract out of view, making it difficult for me to verify the numbers. I had to bring Tareq back in to confirm the correct purchase price. Before I left the dealership, Tareq asked me to give him an excellent survey rating because he said his bonus depended on it. He gave me his phone number and told me to text him when my oil level became low so he could refill it and also wash my vehicle. I texted him the following week as instructed, but he never responded. Overall, this was one of the worst car-buying experiences I have ever had. Between the poor communication, repeated pricing discrepancies, attempts to charge more than the agreed price, and unfulfilled promises after the sale, I would not recommend this dealership to anyone.