Empire Chevrolet of Hicksville

Reviews

• AJ

  Aaron Johnson

  May 13, 2026
  5.0
  Erick and Pierre were so incredibly helpful in helping me get my first Car!! They were so diligently to help me and make the process easy and smooth! Would recommend to everyone to come here and o will definitely be back for my next purchase! The kind women in finance also was incredibly helpful and got me the best rate I could get! Such smart and capable people here that can help anyone in any position!!
• TO

  Tj Orr

  May 12, 2026
  5.0
  Great Experience with Mario and Syed This is my second car from Empire Chevrolet Mario got me a great price and Syed the Money man got me approved when everyone else turned me away! Thanks for all your help!
• EB

  Eric Brown

  May 7, 2026
  5.0
  This was my first vehicle purchase from Empire, and the experience was excellent from start to finish. Mario and the entire team did a great job helping me get into the exact vehicle I wanted. The customer service was outstanding, and everyone involved was professional, personable, and easy to work with.
• GU

  Geoff Unger

  May 4, 2026
  5.0
  I have to say, my vehicle purchase 2 months ago at Empire Chevrolet in Hicksville was an outstanding experience from start to finish. Danny is easily one of the best salespeople I’ve ever worked with. His communication was top-notch, and he genuinely went above and beyond to make sure everything was handled the right way. I’ve been through many car purchases and leases over the years, and this level of service really stood out. Seriously—give this guy a raise, he deserves it. Everyone I dealt with at the dealership reinforced that I made the right choice. When it mattered, they stepped up and went the extra mile without hesitation. That kind of effort doesn’t go unnoticed. Overall, I couldn’t be more satisfied with the experience and would absolutely recommend Empire Chevrolet in Hicksville to anyone looking for a smooth, honest, and professional car-buying process.
• GP

  G Peter

  Apr 28, 2026
  1.0
  To summarize upfront: The service center at this dealership is inefficient, disrespectful of customers’ time, slow to communicate, and thoroughly unprofessional. Avoid this place if you value your time and sanity. I brought my 2026 Suburban (only 7,000 miles) here for two issues: wind noise on the driver’s side and a second-row seat rattle. Despite scheduling 3 weeks in advance, my experience was a nightmare. The Timeline of Incompetence: • Tuesday (4/7): Dropped off the car. My service advisor, Elia, said it would take “a couple of days.” • Saturday (4/11): Called for an update. I was told they hadn’t even started diagnosing it yet. • Monday (4/13): Still no diagnosis. My car sat untouched for 6 days despite having a 3-week advanced appointment. Elia promised an update by Tuesday at the latest. • Wednesday (4/15) - Friday (4/17): Multiple follow-ups and broken promises. Finally, on Friday afternoon, they confirmed a deformed weather strip but said the seat noise would take another week. The Reality: I took my car back immediately. This is a commercial vehicle, and every day it sits idle is lost income. My GPS logs confirmed the car sat in their lot 99% of the time, untouched. It took them 10 days just to identify a wind noise issue that GM has already documented in bulletin PIT6493—a diagnosis that should take 30 minutes. Adding Insult to Injury: After I picked up the car, the dealership now claims they need "another two days" to re-diagnose the same weather strip issue they already confirmed on April 17th before they will even order the parts. Ten days have passed and the parts still haven’t been ordered. Communication: Terrible. Responses were either delayed or nonexistent. Promises of “10-minute” callbacks turned into hours or days of silence. Final Verdict: Do not bring your vehicle here. They have no respect for commercial drivers or their customers' time.