RR
Redwood Rebelgirl
Jul 31, 2026
I cannot adequately express how much I appreciated my experience here.
I'd give them TEN STARS, were that an option. ❤️
I went in for an oil change in the evening, but after discussing some other concerns, the gentleman with whom I spoke, Jerry, whom I ~believe~ to be the manager/supervisor of the shop, checked my oil, & fluids, & other functions, explained many things about my tires & other systems, ran a computer diagnosis, & spent a significant amount of time in examining, assessing, & explaining things, asking me relevant questions, answering my questions.
After I expressed my concern about my brakes being weird, Mr Jerry suggested that I return the following day for my oil- change & assessment, because he would then have the mechanics there, who were better prepared to more fully examine & analyze my car's systems & functions.
THANK GOD HE DID & THANK GOD I LISTENED--
because when I did return, the next day, they found a broken brake line!
Had Jerry JUST cared about collecting the fee for my oil- change, he would not have taken all the time & energy to check what he could check with his computer, by eye, & hand, to answer my questions, & explain things thoroughly, NOR to advise me to come back when there were mechanics who could really check my brakes & other aspects of my car's functioning.
Jiffy Lube would have made the same money for the oil- change, either way.
Instead, in fact, he ALSO CARED about my SAFETY & WELL- BEING, & as a result, I DID NOT get into a terrible accident, unknowingly driving around with a broken brake-line--
(the brakes were still working, mostly, just being kinda funky, & who KNOWS when they would have given out, completely???)
--& I DID NOT end up injuring, maiming, or killing myself, &/or my dog, &/or God- only- knows- how- many other people & animals, & NO cars were damaged, or totalled.
The next day, when I returned, Mr Jerry took the time to take & show me a picture of the damaged brake- line, explain to me what was going on, advise me of what I would need, in terms of repairs & services, what to watch out for, in terms of risk, & to explain everything.
(They don't do that kind of brake- work there, so I had to have it done elsewhere.)
I paid for an oil change--
with a coupon, even!
--& to have a burned-out headlight replaced.
Less than $100.
I am astounded at the amount of time, energy, patience, & compassion, concern, & care, kindness, decency, & integrity I was given & shown, the many services they provided, & how far out of his way Mr Jerry went, to make sure that I got what I needed, & was kept SAFE.
I am MOST grateful, however, for what I DIDNT get, as a result of my visit to Jiffy Lube--
which is the CATASTROPHIC ACCIDENT, WHICH COULD HAVE ended, or badly, badly hurt precious lives of untold numbers of innocent people & animals, & COULD have meant the end of my CAR & however many OTHER vehicles, & property which COULD have been destroyed when my brakes finally failed completely!
I am a woman, who knows precious little about cars.
I am ALWAYS nervous about being taken advantage of, when it comes to vehicle maintenance & repair.
Mr. Jerry saw that, & instead of EXPLOITING me, he went WAY OUT OF HIS WAY to PROTECT ME, to look after me, to look out for me, & to make sure that I was safe, educated, & treated with decency, integrity, respect, compassion, kindness, & care.
That's a stand-up up guy, right there--
a Blessing to me, to his employer, to our community, & to our world.
May Jiffy Lube recognize the strength they have in this GOOD man & treat him accordingly.
He is a real boon to their business, & has earned them my future business, & my enthusiastic recommendation to anyone who will listen to me.
May God Bless him, his family, & all of the other good people there, who took care of me with competence, skill, courtesy, & decency. ❤️
It was a true pleasure to do business with them, & it is now my pleasure to recommend them to you. ❤️