Greenwich Ford

Reviews

• NN

  NM6

  Jun 23, 2026
  5.0
  I bought a used Jeep Limited X about 2 years ago and they have been great!
• CT

  Chris Terry

  Jun 22, 2026
  5.0
  ⭐⭐⭐⭐⭐ Josh at Greenwich Ford was excellent to work with from start to finish. He was knowledgeable, honest, and made the entire buying process smooth and stress-free. He took the time to answer all of my questions, kept me informed throughout the process, and never made me feel pressured. His professionalism and customer service really stood out. If you're looking for a great salesperson who genuinely cares about his customers, I highly recommend asking for Josh at Greenwich Ford. Thanks again for a great experience!
• NG

  Nicholas Garrison

  Jun 19, 2026
  1.0
  I have been experiencing transmission issues with my 2022 Ford F-350 and have been working with Greenwich Ford to resolve them. I purchased the truck from this dealership and also have a 10-year/100,000-mile Ford extended service contract. My first visit to Greenwich Ford resulted in being told that the transmission only needed to be reprogrammed because it is an adaptive transmission. As the owner of an automotive repair shop myself, I understand that transmissions require proper diagnosis, and I had already performed routine maintenance, including a fluid and filter service, approximately 3,000 miles prior. Despite having an extended warranty, I was charged $515 for the reprogramming because I was told Ford would not cover it. Since I needed the truck for an upcoming trip hauling a trailer, I reluctantly agreed. Unfortunately, shortly into my trip, the exact same issue returned—a harsh shift between fourth and fifth gear. After returning from Virginia, I contacted Greenwich Ford again. To their credit, their pickup and delivery service was excellent and greatly appreciated. During the second repair attempt, Greenwich Ford replaced the transmission valve body under warranty. However, the hard shifting issue remains unresolved. While I appreciate that this repair was covered, the truck continues to exhibit the same symptoms that originally brought it in. Additionally, I attempted to use the complimentary oil change and service package that was included when I purchased the truck. Since I typically perform my own maintenance, I had never used this benefit before. I specifically informed the service advisor that I wanted to use my complimentary service, and I was told that would not be a problem. However, when I received the invoice, I discovered I had been charged approximately $180 for the oil change. After contacting the dealership multiple times, I was initially told a refund could not be issued because the charge had already been processed. Only after several conversations was I assured that a refund would be issued. Nearly two weeks later, I still have not received it. What is most disappointing is that after speaking directly with Ford Motor Company, I was informed that the original transmission reprogramming should have been covered under my extended warranty plan. As a result, I was charged $515 for a repair that Ford later indicated was eligible for coverage, and I was also charged for a complimentary oil change that should not have been billed. The financial aspect is frustrating, but what concerns me most is the lack of communication, accountability, and trust throughout this process. As someone who owns and operates a repair shop, I understand that diagnosing and repairing modern vehicles can be challenging. However, customers deserve transparency, honesty, and follow-through. At the end of the day, I still have a truck with unresolved transmission issues, have spent considerable time dealing with billing disputes, and have lost confidence in this dealership’s service department. While I appreciate the convenience of their pickup and delivery service, my overall experience has been extremely disappointing.
• RM

  Robert Mccauley

  Jun 18, 2026
  5.0
  We just bought a new Ford Maverick pickup truck from Greenwich Ford. All of the employees are was very professional, personable and helpful. Josh Brophy provided exceptional service throughout the entire process. I recommend this dealership to anyone looking to buy a vehicle.
• SP

  Shawna Palmieri

  May 20, 2026
  1.0
  If it came to our salesman, Josh Brophy, we would give 10 stars! He was the best! My husband purchased a used Volkswagen from this dealership. We got a good deal and an even amazing deal on an extended warranty on the vehicle! After purchasing though, we ran into issues. Not even after a week of having the vehicle we noticed the heat did not work. We called and they got us in right away. Told us a heating core would have to be ordered. No big deal at all! Except it’s been almost a month and still no communication. Was told later on sometimes it takes a while to get parts in.. my husband found the exact part that had next day shipping. After we found out about the heater core, a few days later the radio system stopped working. It continues to go on an endless loop of the display screen. So, no radio, no navigation and no backup camera. This made it unbearable considering it was perfectly fine halfway through our vacation and then just stopped working after that. Can you imagine a 13 hour drive and having your radio system not work? We were told during the signing process of the warranty we purchased, some things might have to go to a Volkswagen dealer and it would be covered under the warranty. Again, no big deal. BUT, calling numerous times and not getting answers on how to move forward to get this fixed ASAP is incredibly frustrating. It’s been back and forth FOR WEEKS with no answer and having to leave a message, or “ I don’t know” or “I’ll call you back on this day”. If you’re looking for communication from a dealership after you purchase a vehicle from them, I would not recommend here. Not sure if they’re waiting for the dealership warranty to be up so they can make a profit or what. But either way it is very much inconsiderate and unprofessional.

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