Enterprise Rent-A-Car

Reviews

• EM

  Elisabeth McGowan

  Oct 6, 2026
  1.0
  Can't believe I'm giving any business a bad review, but I have to. Was visiting town and needed to rent a car. Great staff here, don't get me wrong. I had to go back and forth to NJ. Obviously, there are toll fees. Not disputing that. But I was told by the customer service line (the 855 number) that I'd get an email "4 to 6 weeks" later about the fees and that I had "nothing to worry about." That statement was repeated on that call. So, that sounded like a fair amount of time to get that money in order to pay those exorbitant toll fees that I was responsible for. Only that was not the amount of time I was given. Instead, right after returning the car, I was hit with the extra $200 toll fees right away. No warning. So, I called the customer service line to dispute that based on the fact I was not given that 4-6 week timeframe before being emailed about the toll fees. An agent told me they had submitted a reimbursement and that I could give it roughly 7 business days before it would show up on my account. Never happened. So, about two weeks later, I called the customer service line again. Another agent said they "escalated" the situation to the manager at the Glen Cove office. GC office told me they don't handle toll fees and they gave me the email to dispute this. I also called the toll department directly. The toll department had no idea what I was talking about. I was given the round around with multiple departments, including the billing one, and I'm exhausted. So, Enterprise wins - I'm out $400 and will never use them again. The staff here didn't cause this problem, but there is clearly a miscommunication between corporate and local offices based on tolls/additional fees because I should never have been told I'd have over a month before getting slapped with that extra bill. Thanks a lot Enterprise.
• VC

  Valerie Chan

  Sep 26, 2026
  5.0
  Friendly and professional! They also offer pick up and drop off service...I live close by.
• LS

  liz santiago

  Sep 9, 2026
  5.0
  I want to formally recognize Philip Ricca, Branch Manager, for truly exceptional service. After being turned away from several other Enterprise locations during a busy holiday weekend, Philip went above and beyond to get us the car we wanted for our vacation. From the moment he stepped in all the way through the return, Philip made the entire experience incredibly smooth and seamless. He was professional, attentive, accommodating, and genuinely cared about making sure we were taken care of. His service made such an impression that Philip’s branch will now be our go-to location anytime we need a rental car. He is exactly the kind of manager who builds customer loyalty and represents Enterprise at its best. I sincerely hope this recognition is shared with Philip’s direct and regional leadership. He deserves to be recognized for the exceptional experience he created for us.
• MJ

  Melissa Jaco

  Aug 10, 2026
  5.0
  I have nothing but great things to say about Juan Carlos & Phillip at Glen Cove Enterprise! They have been immensely helpful, patient, and going the extra mile for me & my rental car throughout the process of getting my car fixed. Even with some bumps in the road, they both did not hesitate to take the time to find solutions for me & went the extra mile to find a vehicle I would be most comfortable in. They are truly the best, and Glen Cove Enterprise is extremely lucky to have them!
• MD

  Marcela Duqué

  Aug 3, 2026
  5.0
  excelente