AutoZone Auto Parts

Reviews

• AR

  Alex Rodriguez

  Mar 1, 2026
  1.0
  understaffed !!!! . even when you call it’s takes about 15 to get back on the phone with one man handling the whole store . . Autozone do better hire some more people soo it isn’t an inconvenience when costumers call or come to the store .
• SS

  sianna smith

  Feb 27, 2026
  5.0
  Excellent service!! Helped me pick out best wiper blades for my car and installed them! Brayan g helped me
• RM

  rony moran

  Feb 21, 2026
  1.0
  I had an extremely disappointing experience at the Freeport AutoZone today, and I feel compelled to share it. I walked in because I needed to purchase a battery for my dad’s Toyota Highlander. The previous battery had been ruined by the brutally cold weather this winter, so this wasn’t a casual shopping trip — it was something that needed to get handled efficiently. As soon as I walked in, the batteries were right there at the front of the store. I approached the section and noticed two employees engaged in what was clearly a non-work-related conversation. That alone wasn’t the issue — I understand people work long hours and conversations happen. No problem there. I politely interjected and asked how I go about selecting the correct battery for my vehicle. I wasn’t demanding. I wasn’t rude. I simply had a quick question. An employee named Andre pointed toward the line and told me that everyone gets serviced in the same line. Now here’s the issue — there was no effort. No brief explanation. No “let me check something for you.” No “I’ll be right with you.” Just a point to the line while he continued what appeared to be a flirtatious conversation with his coworker. All I had was a simple question that likely could have been answered in seconds. Instead, I was told to wait in a long line while he stood there doing nothing productive. So I got in line. While standing there, it became very obvious that one employee — David — was doing nearly all the work. He was ringing customers up at the register, answering technical questions, walking back and forth to retrieve parts, and generally trying to keep the store afloat. Meanwhile, Andre remained disengaged. At one point, another customer out loud asked, “Is it only one guy working?” Andre responded, “This must be your first time here. Welcome to Freeport.” That comment alone says everything. As if customers should expect poor service simply because of the location. That’s not funny. It’s not charming. It’s an admission that low standards are the norm. After an unreasonable wait time, another gentleman finally stepped in to help and opened another register. The man who ultimately helped me was an older gentleman with glasses — unfortunately I didn’t catch his name. He was kind, patient, and helpful. Sir, if you happen to see this review, thank you. You were professional and you did your job well. But one helpful employee does not erase the overall experience. Andre — I wasn’t asking for much. I had a simple question that could have been handled quickly and respectfully. Instead, I was made to feel like my time didn’t matter. Customer service isn’t complicated. A little effort goes a long way. AutoZone corporate should seriously evaluate staffing and professionalism at this location. Customers shouldn’t feel like they’re inconveniencing employees simply by asking a basic question. I won’t be returning to this location.
• LT

  lily torres

  Jan 30, 2026
  1.0
  Omg! In line for 20 minutes one item! WTH my son applied to work here. They need help
• JC

  Jazmine Colon

  Dec 23, 2025
  5.0
  I went today to auto zone to get windshield wipers and Tanya was such a great help. She helped me find the right size part. She’s full of Information and then helped me apply them to my car. She explained every step in much detail to help me understand for next time. She is a great employee, would recommend this place for any parts needed.