Gault Auto Sport BMW

Reviews

• CC

  Caitlyn

  1 day ago
  5.0
  I have had great experiences with both sales and service managers at Gault BMW. They make sure that their customers are satisfied and that is very important to me, especially as a third time customer. Michael Tulsey (sales) is always very helpful and Mike at the service center (Service Manager) is very pleasant as well. I have had many interactions with Michael Tulsey. Today I met the service manger for the first time and he heard me out on my concerns and did his best to make sure I was happy. My car was in for a service for over a week and they provided me with a brand new loaner car. Overall, I am very happy with my experience at Gault BMW and would recommend them to others looking to purchase a vehicle or get a vehicle serviced.
• MP

  Mark Ponzi

  4 days ago
  5.0
  This review is for Gault BMW service in particular Robert Shay. I purchased a BMW X5 from Gault in May only to have significant engine issues after the first month. I have to say that I was treated respectfully and my issue was handled with professionalism and as a result, I ended up with a new motor. I was given a brand new BMW to drive for the month that it was tied up. I was given timely updates and work was done for me professionally. As inconvenient and disappointing as the failure was, I can say nothing but positive about BMW service thank you, Bob
• MP

  Madison Paugh

  Oct 7, 2026
  5.0
  I was referred to Stephen by one of his previous happy customers, and I’m so glad I reached out! Stephen was professional, knowledgeable, thorough, and went above and beyond what I consider to be exceptional customer service. He never tried to sell me the most expensive vehicle that fit my budget. Instead, he took the time to understand exactly what I wanted and worked with me to find the best vehicle, with all the bells and whistles, at the best price. He made the entire experience of buying a luxury vehicle fun, exciting, and completely stress-free. I even made a new friend along the way! I highly recommend not only Stephen, but the entire dealership. Every staff member I interacted with was incredibly friendly and welcoming, and they truly made my experience a 10/10 from start to finish. If you’re looking for a great vehicle and an even better buying experience, I highly recommend Stephen and the team!
• JB

  Jesse Bower

  Oct 7, 2026
  2.0
  Pretty disappointed with my service. I brought my car in for a headlight issue. I had recently replaced my headlight after an accident with a deer and couldn’t get one of the halos working. They told me, they wouldn’t service the car because the headlight I had was aftermarket. They ended up putting another brand new headlight in and the same halo wouldn’t work. Turns out it was just a $700 module. And they still couldn’t get the adaptive headlights to work and suggested I take it back as is. On my way home the protective cover under the car started flapping and immediately fell off. There’s a new light on signaling that I have a seatbelt issue… and I noticed they didn’t leave my headlight in the trunk. I called as soon as I got home and was told I’d get a call back about my complaints. It’s been over a week now and still haven’t heard back.
• A

  王新宇

  Sep 25, 2026
  1.0
  Extremely frustrating experience with Gault BMW, and a complete waste of my time. My BMW has a 3-year maintenance plan that includes three oil services, and the plan expires on October 2. My last oil change was in November 2025, and I am still about 4,000 miles short of the normal 10,000-mile service interval. Because I knew I was technically early for the next service, I specifically called ahead to make sure the oil change would still be covered before the maintenance plan expired. I did not call once. I called THREE separate times. Each time, I clearly explained the situation: when my last service was performed, that I had not yet reached the normal mileage interval, and that my maintenance plan was about to expire. I repeatedly asked whether they could perform the oil change under the plan anyway. I was repeatedly told that it would be covered because I was still within the three included oil services. Based on those assurances, I scheduled the appointment. I then got up early and drove about an hour from Ithaca to Binghamton specifically for this appointment. After I arrived and waited approximately 30 minutes, I was suddenly told that they could NOT perform the oil change under the maintenance plan because it had not been one year or 10,000 miles since my previous service. That policy itself is not what makes this experience unacceptable. If that is BMW’s policy, they could simply have told me that during any one of my THREE phone calls. I specifically called ahead to avoid exactly this situation. Instead, I was given incorrect information multiple times, made an appointment based on that information, drove more than 100 miles round trip, and spent roughly two hours driving for absolutely nothing. What made the situation worse was the manager’s response. Rather than acknowledging that their department had repeatedly given me incorrect information, he told me that if they changed the oil, he would have to “personally pay for it.” That completely misses the point. I was not asking him for a personal favor. I was asking the dealership to take responsibility for information its own staff repeatedly provided to a customer. I understand that individual employees can make mistakes. But when a customer calls three times specifically to verify coverage, receives the same assurance, schedules an appointment based on those assurances, and then drives an hour each way only to be turned away, that is a failure of the dealership’s customer service process. If I had been given the correct information on the first call, none of this would have happened. More than 100 miles of unnecessary driving and several hours wasted because I trusted what Gault BMW told me over the phone. Very disappointing experience.

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