Terrible experience. I had been going there for oil changes for years because I can usually get in pretty quick. however, after this last time, i'll never go back.
I brought in my M3, (which is what i mentioned when i made the appoint) brought my own oil, my own filter.
I obviously brought in more oil than I needed because that's how oil comes...
Now my M3 takes 10w-60. The guy at the counter was bamboozled on why I would need that type of oil and was questioning me about it several times. I'm like, my guy, that's the oil it takes.
So fine, he finally listens to me, and they take it back. I think all is good. I pay, then I leave. I get to work ~20 minutes away and get a notification from my car that the oil is overfilled. They filled past the Max fill line!?! What?! How did you even get the lid on with how overfilled it was?
So I head back in let the guy know, my guy, you overfilled the oil, you're above the max line. He tries to argue with me that, that's they amount they put in last time.
Last time?! Last time I had my 550i gt.... completely different car, are you telling me you don't know the difference between an e92 M3 and a f07 550i gt? they look nothing alike.
So I let the guy know, dude, that was a completely different car, 550gt vs an M3.
They had to drain some oil out, then of course they drained too much and "put the oil they drained out into a separate bucket" back in....
After they fixed their mix-up I asked for the paperwork so I had it documented and the guy was all peeved I was even asking for it.
He was huffing and puffing the whole time. He was annoyed, deep sighing that the phone was ringing, the sun was shining, and that he had business.
I never write reviews but golly.