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Claire Hughto
3 days ago
Incredibly kind staff. Very clear communication. Consistent reminders and confirmation. Comfortable and clean space to wait while work is being complete. Only took an hour to replace my front windshield, but I would have been just as content to wait if it took the full 2. I would always recommend Safelite for window repairs/replacements.
DR
Denise Roberts
Jun 29, 2026
After my husbands Jeeps windshield was hit by a rock and broken, all I could think about was ho long we would be without a car. Safelite made it easy with an appointment in days and they came to the house. Zach, the technician was friendly and knowledgeable. The job was done in no time at all.
JW
Jennifer Wells
Jun 29, 2026
A rock cracked my windshield and it couldn't be repaired. Luckily my glass coverage covered this and I scheduled a replacement with the East Syracuse Safelite on Saturday morning. They were busy so thought it would be a while. I got a call within an hour that the glass was installed and recalibration was all done.
The staff and manager were very friendly and helpful with questions. I would highly recommend them.
JM
John Metzler
Jun 22, 2026
The number of text messages, emails and phone calls received before and after service was ridiculous. There were shards of glass all over the interior of the vehicle. Last but not least they would not remove the recycling fee from the bill, said it was NYS law which it’s not. It is a SafeLite policy, even though I had the ability to recycle the glass myself, taking it with me and them removing the fee of over $39.00!
VG
Vance Gilbert
Jun 22, 2026
Safelite was fast, thorough, turned a quarter-sized divot in my windshield to the tiniest bug smear. I drove to Safelite and got there early and they even took me in. I don’t have enough good to say for how they treated me, other than thank you