Monro Auto Service and Tire Centers

Reviews

• BA

  Barbara Aylsworth

  6 days ago
  1.0
  I called to set an an appointment on Monday May 11th at 5pm. to get an oil change and an alignment. When I arrived for my appointment I was told they just received my appointment with the call center and they did not have anyone there to do the work. I made the appointment the next day same time. No issues- until I left and my car still pulled to the right. I was going to go back but the guy who worked on my car left right before me. I scheduled an appointment for yesterday at 5. I was called the the store stating the tech had an emergency and had to leave asked if I could do it today- Thursday at 5. I agreed to that. NOT 2 minutes later they called and said the guy who does alignments is off tomorrow meaning Thursday. At that Point I said I am going to go to the Monroe. I said I have never had bad customer service from this location and I will never come back here again. He apologized and said that he would make a phone call to the Monroe on Onondaga Boulevard in Syracuse. I called this morning just to verify that I had an appointment. Explained that the gentleman from the Syracuse location was going to call to verify the appointment. When I called. And asked if they had an appointment for me they said no. I explained that that Syracuse location was supposed to call them to verify they had an appointment and he Not know anything about it. I am so disgusted with this whole process from the call center to the East Syracuse location that I am seriously thinking of going to another garage after this. I spent over $200 to get an oil change and I’m an alignment and Demetri like this is unacceptable.
• SO

  Sufian Omar

  May 9, 2026
  1.0
  The manager was nice but the staff was vary unprofessional I brought a car to inspect it because I'm selling it and the buyer knows it was in an accident the staff goes if you give me $100 l will tell them that the car is clean when I told him NO he then proceeded to go to the buyer and say if I was you buying the car I would buy it for around less then 4k then what we agreed on super unprofessional do not recommend
• BJ

  Bryana Jacobson

  May 6, 2026
  5.0
  Was in and out for an inspection in 20 minutes and it was a painless process! Better than other Monros I’ve gone to! Thank you!
• KL

  Kelston Luces

  Apr 22, 2026
  5.0
  Customer service is A plus!!! James and Nick are probably the best in business in my opinion.
• RA

  Rebecca Artessa

  Apr 15, 2026
  1.0
  I had no service. My appointment was for 10:30 and by 11:30 my car was no nearer to being worked on. I asked why and was told they had to finish another car. If we make appointments they should be honored or told at the onset that they could not be honored. I left without service as I had another appointment at noon.

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