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Monro Auto Service and Tire Centers

4.2
(292 reviews)

Business Details

6477 Basile Rowe, East Syracuse, NY
13057, United States
(315) 432-8982
https://locations.monro.com/ny/east-syracuse/6477-basile-rowe

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
6477 Basile Rowe, East Syracuse, NY
13057, United States

Hours

Monday7:30 AM - 7:00 PM
Tuesday7:30 AM - 7:00 PM
Wednesday7:30 AM - 7:00 PM
Thursday7:30 AM - 7:00 PM
Friday7:30 AM - 7:00 PM
Saturday7:30 AM - 6:00 PM
SundayClosed

Reviews

4.2
292 reviews
5 stars
208
4 stars
22
3 stars
9
2 stars
4
1 star
49
  • BA
    Barbara Aylsworth
    6 days ago
    1.0
    I called to set an an appointment on Monday May 11th at 5pm. to get an oil change and an alignment. When I arrived for my appointment I was told they just received my appointment with the call center and they did not have anyone there to do the work. I made the appointment the next day same time. No issues- until I left and my car still pulled to the right. I was going to go back but the guy who worked on my car left right before me. I scheduled an appointment for yesterday at 5. I was called the the store stating the tech had an emergency and had to leave asked if I could do it today- Thursday at 5. I agreed to that. NOT 2 minutes later they called and said the guy who does alignments is off tomorrow meaning Thursday. At that Point I said I am going to go to the Monroe. I said I have never had bad customer service from this location and I will never come back here again. He apologized and said that he would make a phone call to the Monroe on Onondaga Boulevard in Syracuse. I called this morning just to verify that I had an appointment. Explained that the gentleman from the Syracuse location was going to call to verify the appointment. When I called. And asked if they had an appointment for me they said no. I explained that that Syracuse location was supposed to call them to verify they had an appointment and he Not know anything about it. I am so disgusted with this whole process from the call center to the East Syracuse location that I am seriously thinking of going to another garage after this. I spent over $200 to get an oil change and I’m an alignment and Demetri like this is unacceptable.
  • SO
    Sufian Omar
    May 9, 2026
    1.0
    The manager was nice but the staff was vary unprofessional I brought a car to inspect it because I'm selling it and the buyer knows it was in an accident the staff goes if you give me $100 l will tell them that the car is clean when I told him NO he then proceeded to go to the buyer and say if I was you buying the car I would buy it for around less then 4k then what we agreed on super unprofessional do not recommend
  • BJ
    Bryana Jacobson
    May 6, 2026
    5.0
    Was in and out for an inspection in 20 minutes and it was a painless process! Better than other Monros I’ve gone to! Thank you!
  • KL
    Kelston Luces
    Apr 22, 2026
    5.0
    Customer service is A plus!!! James and Nick are probably the best in business in my opinion.
  • RA
    Rebecca Artessa
    Apr 15, 2026
    1.0
    I had no service. My appointment was for 10:30 and by 11:30 my car was no nearer to being worked on. I asked why and was told they had to finish another car. If we make appointments they should be honored or told at the onset that they could not be honored. I left without service as I had another appointment at noon.

Frequently Asked Questions About Monro Auto Service and Tire Centers

What types of automotive services does Monro Auto Service and Tire Centers offer?

They provide comprehensive automotive care including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services.

Which tire brands are available at Monro Auto Service and Tire Centers?

They specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Brand Certified Facts from Monro Auto Service and Tire Centers

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Certified May 17, 2026Yext Knowledge Graph
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