SIXT Car Rental - LaGuardia Airport (LGA)

Reviews

• MS

  Minnie Sinthuchai

  5 days ago
  2.0
  I contacted customer service at 8:05 a.m. on Saturday, October 10, 2026, after leaving personal belongings in my rental car. I was told that only the primary driver could retrieve them, even though I was listed as an additional authorized driver. Unfortunately, the primary driver was working a 10-hour shift and could not make the call. My concern is that I have no way of knowing whether my belongings are still secure or whether the car has already been rented to someone else. I understand that customers are responsible for their belongings, but I believe your company should provide a more flexible and secure process for retrieving forgotten items. I value your company and have recommended your services to my friends. I hope you will take this feedback seriously and improve your policy to provide better customer service. After all, customers are the foundation of your business. At this moment I had updated that my device is no longer at Sixth car rental location
• KD

  Kade Diallo

  6 days ago
  1.0
  ONE OF THE WORST CAR RENTAL EXPERIENCES I HAVE EVER HAD I am extremely disappointed with SIXT Rent a Car at LaGuardia Airport in New York. This experience has been frustrating, misleading, and ⭐ ONE OF THE WORST CAR RENTAL EXPERIENCES I HAVE EVER HAD — COMPLETELY LACKING TRANSPARENCY My experience with SIXT Rent a Car at LaGuardia Airport in New York has been extremely disappointing and frustrating. I DID NOT EVEN KNOW THAT MY RENTAL HAD A MILEAGE LIMIT OF 831 MILES FOR 30 DAYS! Nobody informed me of this restriction when I picked up the vehicle. Nobody explained that I had a limited mileage allowance or that I would be charged an additional $0.20 for every extra mile. Had I known about these restrictions and additional fees before receiving the vehicle, I would have made a completely different decision. I would never knowingly agree to a rental without understanding these limitations and potential extra costs. I only discovered these conditions after questioning the additional charges and receiving an explanation from customer service. SIXT is now telling me that my rental included 831 miles and that every additional mile would cost $0.20. How can customers make informed decisions when important restrictions and additional fees are not clearly explained at vehicle pickup? This is not just about money. It is about transparency, communication, and respect for customers. Mileage limits and additional fees should be clearly explained BEFORE customers drive away, not brought to their attention afterward. I should not have to spend my time chasing customer service, disputing unexpected charges, and requesting proof of when these conditions were supposedly disclosed to me. I have formally disputed these mileage-related charges and requested documentation showing when and how the mileage limit and $0.20-per-mile fee were communicated to me and accepted. I have also requested an appropriate resolution, including cancellation of the rental without penalties arising from this dispute. If SIXT refuses to resolve this matter fairly, I intend to file a complaint with the appropriate consumer protection authorities. MY ADVICE: BE VERY CAREFUL BEFORE RENTING FROM SIXT. Ask specifically about mileage limits, additional-mileage fees, and every potential extra charge. Get everything clearly explained in writing before accepting the vehicle. I chose SIXT expecting a professional and transparent rental experience. Instead, I am deeply disappointed by the lack of communication surrounding these important conditions. I would not recommend this experience to anyone. Customers deserve transparency from the beginning, not unpleasant surprises afterward. SIXT NEEDS TO ADDRESS THIS COMPLAINT AND TAKE MY CONCERNS SERIOUSLY.
• AK

  Ariella K

  Oct 8, 2026
  5.0
  All I can say is WOW! We were absolutely blown away by the incredible customer service we received yesterday! A huge thank you to Melissa and SV for going above and beyond to get me, my husband, and our children to the airport on time. Due to insane traffic, we came very close to missing our flight but Melissa and SV saved the day! We cannot thank you both enough for your exceptional service. You turned an incredibly stressful situation around and we are so grateful! We will be back for another car rental. Thank you, thank you!!
• DJ

  Dawn P. Jackson

  Oct 7, 2026
  5.0
  My experience definitely did not start out as five stars, but the way the manager and his team handled it made it five-star worthy. After completing the pre-check-in process, I arrived expecting a quick mobile check-in, only to discover it hadn’t been properly set up. Since I’ve experienced similar issues more than once before, I was frustrated. That changed when Jatin, the branch manager, stepped in. He listened—not simply to explain what happened, but to understand the larger issue and advocate for me by helping escalate my concerns regarding my business account. At the same time, I watched him support his team and skillfully address another frustrated customer. That’s leadership. I felt heard, valued, and taken care of. The vehicle upgrade for my inconvenience was certainly appreciated, but what mattered most was how the situation was handled. I drove away feeling like I was working with a partner in SIXT rather than simply renting a car. Problems happen. How a business responds is what earns loyalty…and five stars. Jatin and his team did exactly that. I hope their commitment to excellent service is recognized!
• TR

  T R

  Oct 4, 2026
  5.0
  This review is for the exceptional customer service I received from Michelle on September 28. After being unable to resolve a concern between Expedia and SIXT with a SIXT customer service representative—who hung up on me when I asked to speak with a supervisor—I had to take a costly Uber from my hotel to the SIXT location. Michelle was already assisting an upset customer when she calmly began checking me in. I expected that my concern might not be heard, but after I explained the situation, Michelle acknowledged me, listened attentively, apologized, and continued to provide outstanding service despite the challenging atmosphere in the lobby. My hat is off to Michelle for remaining composed and professional. She made my experience in Queens much more enjoyable!

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