SIXT Car Rental - LaGuardia Airport (LGA)

Reviews

• MC

  May Chiu

  1 day ago
  1.0
  “The Cathy” woman did the documentation for my car rental. She tried to sell me additional insurance by asking me 20 questions in an interrogation manner. I told her that I have coverage from credit card company but she insisted on getting my primary insurance information. I rented cars from all over the world for many years and never encountered such an obnoxious agent. She should be fired in my opinion!!
• AT

  Anthony Tornatore

  1 day ago
  1.0
  I’d rate it a zero if possible. My family and I flew into Orlando and rented one of their cars to drive to Univ Fla Gainesville to see my daughter graduate. We ordered the Sixt rental before we left. We were only there Fri-Sun morning. Gave us a similar suv because original one was rented to someone else. So on Fla Tpk about one hour into our drive the engine lite and emergency/ overheat lights came on. It said “Reduced Acceleration drive with care”. This went on for a little while and my wife called Sixt to let them know. The agent told her it’s safe to drive. Agent said once you get to destination maybe bring to service station. We said we can’t bring car to be fixed we have to attend Graduation can’t you switch the car with another? They said no just get it checked on your own. I never in my life heard car rental place do this. Then new emergency lights came on said “AC off due to high engine temp”. So we asked what if this vehicle stalls out on highway? Agent said we would have to get it towed and pay out of our pocket. Again, never heard this in my life. They argued on phone for while. Needless to say we pulled off highway few times to hopefully let vehicle cool down. We went back on highway and this continued until we arrived to our destination. They said they’re not sending another vehicle because too far so we’re stuck with the car or bring to repair station?!?!?! We were late to my daughter’s graduation from college and refused to use the vehicle all weekend and instead used uber. When we left for Orlando airport about 15mins into our drive it started again. But this time it said “Engine overheated Turn vehicle off”. So when I put my foot on accelerator it was dead. So my whole family panicked while I glided to the shoulder to not get into accident. I re-started the car a little while after and drove off nearest exit to service area. We called for uber for our 1.5 hour drive to airport and left the car there locked up. My wife called Sixt agent, she said sorry and we can deal with this when we arrive home. About 50 calls later they gave us a run around about refunding money and then said we can’t refund for uber because Sixt service dept tested vehicle and no issues with it. In other words we lied. So I’ve attached pictures of our instrument panel. My daughter was a nervous wreck throughout so she made sure to take pics. So our “lies” are attached. I’ll also be submitting this story on every social media acct I have and I’ve also reported them to the Better Business Bureau. The uber total came to $380
• MS

  Mendel S

  2 days ago
  5.0
  I had an absolutely fantastic experience with Sixt at LaGuardia Airport. Honestly, this was the best rental car experience I’ve ever had. I don’t always have the best experiences with rental companies, including in the past, but this location completely changed my opinion. The entire process was smooth, fast, and so straightforward from start to finish. The customer service was exceptional — everyone treated me with professionalism, kindness, and respect. I truly felt like a president walking in there. The location itself was beautiful, clean, well organized, and the staff went above and beyond to make everything stress-free. A special thank you to Eric, who helped me when returning the car. I was in a rush and worried about being late for my flight, and he personally offered to drive me directly to the airport himself. That level of service is rare nowadays and truly meant a lot to me. Thank you to the whole team for such an outstanding experience. Highly recommend this location to anyone flying through LaGuardia!
• JD

  Jay D

  May 10, 2026
  4.0
  Excellent experience from start to finish. The vehicle was clean, reliable, and ready on time. Michellle's customer service was professional, friendly, and made the entire rental process smooth and stress-free. The only thing that prevented a 5 star was that the vehicle smelled like smoke but thats not their fault. I rented a Denali for 5 days and the vehicle did its job. I left some air freshener in the door for the next renter. I would recommend and would definitely rent again.
• DS

  Dionicio Solano

  May 8, 2026
  1.0
  Terrible experience with SIXT. I specifically asked multiple times whether toll roads were fully covered and was repeatedly told: “You can use all the toll roads you want and you will not be charged a cent.” Weeks later, they charged me anyway. Customer service acknowledged I was told I had “complete toll service,” yet hid behind copy-paste policy responses instead of taking responsibility for misinformation provided at pickup. I also received a damage inquiry after returning the car with no issues mentioned at drop-off. This company’s practices feel misleading, disorganized, and completely disconnected from honest customer service. I will never rent from SIXT again.

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