SIXT Car Rental - LaGuardia Airport (LGA)

Reviews

• CC

  Claudia

  2 days ago
  1.0
  I reserved and rented a car. When I arrived, I was told by the person who helped me, Ricardo, that my car was not ready and I would be upgraded at no charge. When I got back, I saw that they added a daily fee for the upgrade. When I brought it to their attention, they refused to take it off the bill saying that I signed the agreement. I will never rent a car from them again. Also, I was 1.5 hours late returning the car due to traffic and they charged me $90, an entire extra day.
• AM

  Andrew McCorkle

  4 days ago
  5.0
  Abdalla the car rental agent I worked with was great and very personable. He provided exceptional expert advice in regards to our car rental. I voiced concern over the weather conditions with heat reaching 108 degrees on the highway. He ensured my wife and I safe travels by checking tires for any sun damage, bubbles and year of the tires. We had a great trip to ocean city Maryland and Abdalla made that possible. Thanks Abdalla!
• NV

  Nadja Volkova

  Jun 29, 2026
  1.0
  This was by far the worst experience we have ever had with a car rental company. We had a prepaid reservation at the SIXT branch at LaGuardia Airport, expecting to simply pick up the vehicle we had already paid for. Instead of receiving help, we were treated with complete disrespect from the very beginning. The branch manager, Jatin, together with another employee, laughed at us while we were trying to find a solution to our situation. Instead of offering any meaningful assistance, we were told that the only option was to rent a much smaller vehicle for nearly $4,000, even though our original reservation for a larger vehicle had already been prepaid for approximately $2,800. This offer was completely unreasonable, and we genuinely felt that our situation was being taken advantage of. What shocked us even more was the way we were treated. We were falsely accused of insulting the staff, which is simply untrue. At no point did we insult or behave disrespectfully toward anyone. We were only trying to understand why our prepaid reservation could not be honored and asking for a reasonable solution. When we requested written confirmation that our reservation had been canceled, the employee entered the wrong email address. After we pointed out the mistake, we were blamed for providing the wrong address. Even worse, the piece of paper on which we had clearly written the correct email address was crumpled up and thrown away right in front of us. We have never experienced such disrespectful customer service. Throughout the entire interaction, no one showed any willingness to help. Instead, we were laughed at, falsely accused, and treated as if we were the problem. After leaving SIXT, we went straight to Avis. Within just a few minutes, their staff solved our problem professionally and respectfully. They even found us a better vehicle at a lower price. The difference in customer service could not have been greater. Our refund for the prepaid reservation is still pending, and we will carefully document everything that happened and consider our next steps. We will never rent from this SIXT location again. If you value professionalism, respect, and customer service, we strongly recommend avoiding the SIXT branch at LaGuardia Airport.
• CH

  Carol Harrison

  Jun 23, 2026
  1.0
  I’m just gonna be bold and say I think some of these reviews must be fake. Sadly, my experience was terrible. Our flight was delayed, we notified the company every way we could, including paying for our rental car in full… their website says that they monitor your flight and will stay an hour after closing if needed. This is not true. We were standing on the curb at 11:45. At this point, the location was not even answering their phone. How interesting that Hertz and Avis tried to help us and give us a ride to the location. No luck, including calling corporate. We had to walk to a sketchy hotel and pay a hotel bill. The next day the only thing they did was refund one day of the rental car. Not really very apologetic and said our location closes at midnight. The turn in was fine. But if I was given a choice, I would go with the other carriers that were running late and at least cared about customer service.
• BF

  Bebe Finnell

  Jun 21, 2026
  1.0
  I prepaid for a vehicle at Sixt LaGuardia hoping to make the pickup process quick and seamless. I selected a specific SUV online and followed the instructions, which stated I would receive a QR code to access my key from a locker. Unfortunately, I never received the QR code and had to wait in line instead. There were only four people ahead of me, but the process moved incredibly slowly. The agents showed little sense of urgency. One employee eventually came in after being outside smoking (she may have been on break), but she also appeared disengaged and barely acknowledged me. When it was finally my turn, I was informed that the SUV I reserved was unavailable and I was given a sedan instead. I had no choice in the matter, yet I was charged the same price. I also prepaid for fuel so I wouldn’t have to worry about finding a gas station before returning the vehicle. After a 20-25 minute wait, we walked out to the parking area expecting to pick up our car. An employee got into the vehicle, and since it was parked less than 25 feet away, I assumed he was simply bringing it to us. Instead, he drove it into the garage to wash and vacuum it. Fifteen minutes later, he returned and casually informed us that the car barely had any gas, then asked if we wanted him to fill it up, pointing to the gas station across the street. Before I could even respond, my husband, who had reached his limit by that point, firmly said, “Yes.” From start to finish, the experience was disorganized, inefficient, frustrating, and a horrible start to our vacation. Prepaying and reserving online provided no advantage, the vehicle I reserved wasn’t available, and we spent nearly an hour waiting for a car that wasn’t ready and wasn’t fueled. Needless to say, I will not be renting from Sixt again.

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