National Car Rental

Reviews

• CA

  Charlene Adame

  3 days ago
  4.0
  I'm an emerald club member so pick up is typically pretty quick and smooth. If you want a specific vehicle, that's when it's a hit or a miss, but everyone is very nice and helpful!
• MG

  Mark GRVConsulting Grado

  3 days ago
  5.0
  Always a great vehicle selection, professional and kind staff and absolute value
• NL

  Nathan Lin

  5 days ago
  5.0
  I want to give a 5+ star review for Tommy’s excellent & world class customer service. I needed to have 2 baby seat anchors for my rental but I mistakenly taken a car with only one anchor. I called National right away after I found about the issue, Tommy went out of his way to make sure I was not only able to switch a car but also took the time to pick out the perfect vehicle himself for me. I’m impressed by his ownership and professionalism. National is lucky to have him!
• DD

  Duhey2

  Apr 22, 2026
  1.0
  Do NOT book at this location if your flight is scheduled to arrive remotely close to midnight. If your flight is delayed and you get in after midnight (when they close), you're SOL. I've been booking from this location once a month for the past five months and multiple times before. I've always been very happy with the service and cars I received from this location. However, on my last *reservation* it all went downhill. My flight from Houston was delayed over three hours due to ATC traffic flow restrictions at LGA so instead of getting in at 9PM, we arrived after midnight. To cut to the chase: me and another person WALKED to the combined facility only to be told we'd have to wait until they opened at 6AM. So for the city that never sleeps (while their return employees are sleeping in vehicles), they're closed for six hours. I ended up taking a Lyft to Avis (who IS open 24 hours) and renting from them. The National/Enterprise/Alamo driver wouldn't even give me a ride to Avis. I called National and they gave me a case number with a promise to hear from a LGA station manager. I never heard back. National: you let me down.
• MB

  Melanie Billing

  Apr 18, 2026
  5.0
  From the airport shuttle pickup through until the early morning return process, this exceptional team at National restored my faith in customer service. The experience was professional, friendly, and by far the easiest part of my travel journey. Having experienced less-than ideal rentals from other car companies recently for LGA travel, the National team was truly intent on ensuring that every part of the process was stress-free and easy. From the shuttle driver to the counter staff, to the exit staff, and the return team, everyone was pleasant and beyond helpful. Will be a very easy decision where to rent next time I head to LGA!

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