Enterprise Rent-A-Car

Reviews

• NA

  Noah Adams

  2 days ago
  3.0
  I reserved a luxury SUV. Ended up with an old wannabe SUV with 50,000 miles on it. Maybe luxury for a 16-year-old, but not a sophisticated adult expecting something else other than an old car with 48,000 miles on it all scratched up and curbshotted wheels.
• FF

  Frank Ferreri

  Jun 26, 2026
  5.0
  This team is super busy, but everyone there is a pro at multitasking, staying friendly, and keeping the customers' spirits up. Special shout-out to Ebony, who kept everything moving smoothly, demonstrated professionalism, and brought warmth to the job.
• RS

  Rashal Sadat

  Jun 15, 2026
  1.0
  Just had one of the worst experiences at their rental office. Staff is rude and dismissive. Manager Blake did not help me, my brother, my dad in any way possible. This man literally took us out of the rental office and sat us somewhere us to let another employee help us while he clocked out and left. On top that, no one even came to help us, we were waiting for 30 min. Do NOT recommend renting from here.
• RI

  Rafiul islam

  Jun 15, 2026
  1.0
  I had an extremely frustrating experience with Enterprise Rent-A-Car, specifically dealing with the manager, Blake. From the moment I arrived, he was rude, dismissive, and completely unprofessional. Instead of helping resolve my concerns, he spoke in a disrespectful tone and made the entire process unnecessarily stressful. The worst part was being accused of damage that was already on the vehicle before I even drove off. It honestly felt like he was trying to scam me into paying for something I didn’t do. When I tried to explain and point out that the damage was pre-existing, he refused to listen and brushed me off. Customer service should be about respect and fairness, and this experience was the complete opposite. I would strongly recommend taking your business elsewhere if you want to avoid being treated poorly or potentially charged unfairly.
• KS

  Kimberly S

  Jun 12, 2026
  5.0
  My original flight was supposed to get into NY Sunday afternoon, but ended up being cancelled. The new flight put me in NY after midnight which alarmed me since Enterprise closed at 11:59 PM. I called customer service and they informed me the center would be able to stay open until 1:59 AM to ensure I could pick my car up. Unfortunately, my new flight was delayed and I didn't arrive to NY until about 1:15 AM. I had to retrieve my luggage from the baggage claim but was worried I wouldn't be able to pick my car up if I got the luggage first. I opted to catch the shuttle for Enterprise first and secure my car, then drive it back to the airport to pick up my luggage. First off, the shuttle driver was so kind and understanding. He provided detailed instructions on how I could claim my vehicle since they were getting ready to close and staff was limited. Next, the manager took care of my paperwork. I asked her where I could park at the airport to get my luggage and she confirmed there wasn't really a good place to park. Rather, she proposed I leave the car on the outside of the business, take the shuttle back to the airport, get my luggage, then have the shuttle bring me back to pick up my car. Another woman stepped in to radio the shuttle so it could return and pick me up. I was absolutely floored that they would go above and beyond to help me! Sure enough, the shuttle took me back to the airport, waited for me while I got my bag, then brought me back to get my car. I was so nervous about how I would navigate this situation prior to arriving but everyone was SO accommodating, helpful, supportive, kind, and willing to do whatever necessary to ensure I was safe and received all of my things. I regret not asking any of them their names (and forgot to look at their name tags) but they were the only people working at 1:00 AM on 6/8/26. Based off this experience, I will only book my future rental car reservations with Enterprise and will encourage friends, family, and co-workers to do the same.