Enterprise Rent-A-Car

Reviews

• KC

  Kathy Chase

  2 days ago
  1.0
  I left them the following review; I needed a car seat rear facing for a 25 pound eight month old baby, I reserved it several weeks in advance. The only car seat seats available when we picked up the rental or infant or toddlers nothing in between the worker said well we can remove the charge and you don’t have to rent one so was he suggesting we leave without a car seat? How unsafe would that have been for our baby upon exiting the gate the kind lady refunded our car seat expense and was very kind you need to do better with car seats. It is a very serious issue.
• ED

  Emily Dalhouse

  3 days ago
  5.0
  Enterprise makes the rental experience smooth. Shuttle from lga was simple, arrived at rental facility within a few minutes. The staff member greeted us, we had a huge amount of luggage, she offered to go get the van and bring it to where all our luggage was. She helped me fold down all the seats in the mini van, which was extremely helpful because I have trouble getting the seats folded into the floor. The gentleman at checkout was knowledgeable and helpful. Upon returning van, greeted by a friendly staff member and shuttle driver was knowledgeable and got me to terminal within a few minutes. Every staff member encountered was knowledgeable and polite. The experience was smooth which is so helpful when it’s your first time travel to the area.
• P

  Đorđije Proroković

  4 days ago
  1.0
  Terrible experience. They make the process unnecessarily difficult and ask for utility bills before giving you a car. Customer service was extremely unhelpful and frustrating. I asked before I made reservation what I need and they said my card and drivers license. Shame!
• JH

  Jay H

  4 days ago
  4.0
  Started out rocky at first. I had a reservation went in to pick up as usual but then there was some sort of issue that seemed unexplainable and no one was apparently available to assistance. The woman at the service desk attempted twice to verify my address on the account claiming I had a new profile which was a little strange since I’ve rented from Enterprise multiple times. She informed me we were locked out the account after too many attempts and I wouldn’t be able to utilize my reservation for the day. I asked were their any alternatives or someone else that could assist she said no once the account was locked nothing else could be done and the reservation was lose. I walked out with my daughter disappointed and frustrated. Here’s the up side. As we were walking out the women at the desk Lala was incredibly kind and helpful. She inquired of my concerns and made a suggestion. She encouraged me to go back inside and I then insisted to speak to another employee. When I returned the original representative was no longer there but on lunch. A third women I believe some sort of supervisor or manager came over who was also extremely helpful managed to pull up my reservation and unlock whatever the address verification issue that was made using my address I provided. After dealing with the inconvenience of the reservation issue everything else was great. Again Lala gave the walk through for the vehicle explained the policy asks if I had any follow up questions and sent me in my way with keys in tote. The drop off was easy and convenient. I entered the lot the young man immediately came over greeted me performed the walkthrough confirmed by email address which was entered in wrong so he fixed it emailed me the receipt and I was on my way. Basically my whole experience and the review was saved from an even lower score was because of Lala she was amazingly supportive and positive. Much appreciation thanks again
• DS

  Del sultan

  Aug 5, 2026
  1.0
  had a very disappointing experience with the Enterprise location at LaGuardia Airport (LGA). I had a reservation for a luxury vehicle, but when I arrived, the staff told me they didn’t have any luxury vehicles available. Then they said my address could not be verified and asked me to provide a different address. I explained that I have lived at my current address for the past 10 years, but they still refused to accept it. I even provided the address of another house I own, and they still said it was not acceptable. After that, I brought one of my friends to help, but then they told us that we did not have the proper insurance coverage and refused to rent us a vehicle. I then went to the Enterprise location at JFK Airport, where the experience was completely different. The staff were professional, completed the rental process within five minutes, and provided me with the luxury vehicle I had reserved. I hope Enterprise reviews the service at the LGA location so that other customers do not have to go through the same frustrating experience. Thank you.