Enterprise Rent-A-Car

Reviews

• JB

  Jerica B

  1 day ago
  1.0
  I’m not sure what happened, but I made a reservation with Enterprise for October 2, only to find out that the location was sold out. An employee called to inform me that no vehicles were available and offered to place me on a waitlist. I then tried the Middle Village location, followed by a third location that I can’t recall at the moment. Despite being told that another location had plenty of sedans available, I was once again informed that no vehicles were available. An employee at that location also called to let me know that my reservation could not be fulfilled. While I appreciated the employees taking the time to notify me, my frustration goes well beyond the lack of vehicle availability. When I contacted customer service for assistance locating an available vehicle, I was told the issue would be escalated to an area manager and that I could expect a callback within an hour or so. Unfortunately, I never received a call that day or at any point throughout the weekend. I ultimately found a vehicle through Budget several days later, but the entire experience left a sour impression, especially because I had been relying on my reservation with Enterprise. What I find particularly frustrating is the apparent lack of visibility into real-time vehicle inventory. How is it that in 2026, customer service representatives cannot reliably see which locations have vehicles available, which vehicles are incoming, or which are already committed to existing reservations? Being directed to another location and assured that plenty of sedans are available, only to discover that there are no vehicles at all, makes absolutely no sense. I understand that inventory issues happen and that reservations may not always guarantee a specific vehicle. However, there should be a reliable way to communicate actual availability rather than sending customers from one location to another based on information that turns out to be inaccurate. I’m also confused as to why my situation was escalated to an area manager if no one was going to follow up. A promised callback should not simply be ignored, especially when a customer is actively trying to resolve an issue that Enterprise’s reservation system created. Between the unfulfilled reservations, inaccurate inventory information, lack of coordination between locations, and failure to follow through on an escalation, the entire experience was unnecessarily frustrating and inconvenient. I expected a much better level of service and communication from Enterprise.
• AB

  Angela Brown

  1 day ago
  5.0
  The agents were friendly, professional and very accommodating. Service was very prompt. The only issue I have is it's hard to get in touch with a local office if you have questions. (No phone number on business card). Otherwise, the service was excellent.
• SS

  ScottyV

  5 days ago
  4.0
  Great service on both ends picking up and drop off. You only get 4 Stars though, because the car was not great. Nothing mechanically wrong. Car drive fine which is really all that matters, but it was old and a base, base model. All in all a very positive experience.
• RK

  Rashid Kosber

  5 days ago
  1.0
  We checked in online ahead of time for our reservation. Based on the online system we were told to present to the car attendant right away. But there were no cars available and we had to check in again at their desk and were put on a waitlist with 20 people ahead and no real time estimate for when our car would be available. We were not offered a refund or anything. This reservation was made more than a month in advance. Instead we are missing a good portion of the wedding we are driving to because enterprise did not honor our reservation.
• XM

  Xander Miller

  Oct 3, 2026
  3.0
  Tried to do something nice and book an SUV to pick up a bunch of family coming in town for my wedding, only to arrive and find people waiting for over 4.5 hours for cars after the reservation pickup time. The staff is generally friendly and they seem to be trying to turn cars around quickly, but it's just shocking how badly they've wasted everybody's time. Edit: On return, they apologized profusely for the pickup situation and applied a substantial discount. I would still be apprehensive in the future, but would rent here again.