Enterprise Rent-A-Car

Reviews

• AE

  Andrew Edward

  1 day ago
  5.0
  I recently rented a vehicle from Enterprise, and I just have to leave a review for Ken, who assisted me during my visit. From start to finish, the customer service was absolutely stellar. ​Ken was incredibly professional, welcoming, and efficient, turning what is usually a routine chore into a completely stress-free and pleasant experience. ​It is rare to find someone so genuinely committed to outstanding hospitality and care. Enterprise has a total gem on their team. If you ever need a smooth rental experience, ask for Ken—he is fantastic!
• CC

  Christian Cortes

  3 days ago
  1.0
  My experience with Enterprise was extremely disappointing. I rented a Toyota RAV4 2025 that had unusually high gas consumption, something completely unexpected for this type of vehicle. I contacted Enterprise representatives multiple times asking for help, but no one was willing to provide a real solution. After calling customer service and roadside assistance, they created a ticket requesting an immediate vehicle exchange and directed me to the LaGuardia Airport location. There, I was assisted by the manager, Blake, who told me there were no vehicles available and asked me to return the next day because they would supposedly be able to help me then. I returned the following day, but the experience became even worse. Another employee named Jennifer refused to review my reservation or the roadside assistance ticket and simply stated that they could not help me because I had rented the vehicle at a different location, even though that location was closed during the weekend. The lack of professionalism, customer service, and willingness to help was extremely frustrating. At no point did anyone make an effort to resolve the issue. I do not recommend the Enterprise location at LaGuardia Airport. If you experience a problem with your rental vehicle, do not expect proper assistance or customer support.
• JZ

  Julie Zenteno

  Apr 24, 2026
  5.0
  I received great service from Start to finish. The bus driver who picked us up to take us to the enterprise rental was very welcoming as well as the team inside the office and the one who handed the car over to us. Returning to depart, the representative who was receiving us was super-nice! She informed me everything was taken care of and wished us a safe trip. Our ride to the terminal was quick and the gentleman help us unload our bags. I would definitely rent from this enterprise location again. Thank you for your great customer service!
• DK

  Daniel Kim

  Apr 23, 2026
  1.0
  I had a very frustrating and disappointing experience with Enterprise at LaGuardia Airport. I made a reservation through Expedia to rent a car to pick up my daughter in Boston. When I arrived, I provided my driver’s license and credit card as requested. However, I was told that my “address verification failed” and that they could not rent me a car. This made absolutely no sense. I have lived at the same address for nearly 20 years, and I have rented cars many times in the past without any issues. Despite explaining this, the staff simply repeated the same line over and over again without offering any real explanation or solution. There was no attempt to help, no alternative verification method offered, and no effort to resolve the situation. I was ultimately turned away with no car, completely disrupting my plans. This experience felt extremely unreasonable and unprofessional. If your system fails to verify a long-established address, there should be a clear backup process or at least some level of customer support to resolve it. I left feeling frustrated, embarrassed, and very disappointed. I would strongly reconsider using Enterprise again based on this experience.
• KP

  Kimberly Parker

  Apr 22, 2026
  5.0
  Excellent experience at Enterprise Rent-A-Car at LaGuardia Airport. The service was smooth, fast, and very accommodating from start to finish. A special thank you to Joseph, Miguel, and Owen for providing outstanding customer service. They were professional, friendly, and made the entire process easy and stress-free. Owen especially went above and beyond during checkout, making sure everything was handled efficiently and with care. That extra level of service really stood out. Highly recommend this location if you want a seamless rental experience with a team that truly cares about customers.