Safelite AutoGlass

Reviews

• TD

  Tashia Danner-Tribo

  4 days ago
  5.0
  Replacement was done quickly.
• DL

  David Lagarda

  May 11, 2026
  5.0
  Good and fast service!
• RC

  Rosalie Cook

  May 8, 2026
  5.0
  Great service, excellent care!!😊
• BB

  Brooke and Brooke

  May 7, 2026
  1.0
  Originally, my appointment was scheduled for May 2nd, but I was informed that the replacement glass arrived damaged and the appointment needed to be rescheduled. While inconvenient, I completely understood and accommodated the change. My appointment was then rescheduled for May 6th as a mobile service appointment. Prior to the appointment, I received a call asking if I could come into the Walden location instead of utilizing the mobile service I had originally scheduled. Although the purpose of booking mobile service was due to my schedule constraints, I still attempted to accommodate the request. Unfortunately, I had an emergency meeting arise at work. I work with children with disabilities, and my role requires me to respond to time-sensitive situations, so leaving work unexpectedly was not possible. Because of that, I reverted back to the originally scheduled mobile service. I had also checked the weather in advance, as I understand rain can impact windshield installations. The forecast showed no rain expected between 1 PM and 5 PM, which aligned with the scheduled service window of 1 PM to 6 PM. The technician, Jalen, attempted to call me while I was in a meeting, which I unfortunately missed. He then texted asking again if I could come into the shop. I explained that I could no longer leave work and reiterated that the weather remained clear and dry. At that point, rather than working toward a solution, I was simply told that I would need to reschedule again. What was most frustrating was the complete lack of communication afterward. I explained that I have a 13-year-old actively involved in sports who rides in this vehicle regularly, and that I truly needed this replacement completed. I even mentioned I may need to seek another mobile provider due to the repeated delays. Despite this, I received no further response from the technician and was left uncertain whether someone was still coming or if the appointment had effectively been canceled. As of 10:15 PM, there had still been no rain yesterday, and my windshield remained completely dry. Based on the conditions, the service could have been completed within the scheduled window. Instead, the overall interaction felt dismissive, unprofessional, and extremely frustrating. This was my first experience with Safelite, and unfortunately, it left a very negative impression. I understand unexpected situations happen, but communication, professionalism, and customer service matter — especially when customers are making repeated efforts to accommodate scheduling changes.
• RR

  Renee Russell

  Apr 25, 2026
  5.0
  They kept me up to date with their arrival and the process was so quick and easy!! Technician was really nice too!

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