Joe Basil Chevrolet

Reviews

• CA

  C.A. ann

  Jul 1, 2026
  1.0
  I have to leave a comment since you call for service in June and have to wait over a month to be scheduled. Does everyone have to wait this long? Usually, when you have to schedule an appointment, there is something wrong with your vehicle and now have to wait . I hope that it can be fixed sooner than having to wait so long just to DX the problem.
• SP

  Stuart Price

  Jun 29, 2026
  5.0
  My experience with Joe Basil Chevy was excellent they had my vehicle in and out quickly no appointment needed which at my previous dealer would have took 7 to 10 days just to get in they also texted me a video on the work that they have done and the technician explaining his work that's awesome they're waiting area was very comfortable and they offered unbelievable treats they had coffee donuts popcorn water soda was like a store but everything was free excellent job basil
• RJ

  Ryan Jacob

  Jun 23, 2026
  4.0
  The customer service was amazing. Nick G. my salesman stayed late 2 days in a row to help me look around at what was available after I got out of work at 5. He let me take my time and try quite a few cars until I found the one that felt right for me. He was patient and never tried to push me to make a decision. I am grateful to Nick and the Basil sales team for the amazing service. Just check your brakes first for grooved rotors . So look it over before you sign and tell them to fix them before you buy it. Don't make the mistake I made.
• XX

  X

  Jun 22, 2026
  1.0
  Joe Basil Chevrolet gave me one of the worst vehicle-buying experiences I've ever had. I purchased a used 2022 Toyota Highlander based on promises that were made during the sales process. During the test drive, the AC was blowing hot air. I pointed it out immediately and was assured it would be completely fixed before delivery. I also pointed out two chips in the windshield and was told those would be repaired as well. Neither promise was kept. The windshield chips were never repaired, and the AC problem was never actually fixed. It appears the system was simply recharged instead of properly diagnosed and repaired. I was also told the vehicle would receive new brakes and rotors all the way around as part of the purchase agreement. Later inspections raised serious questions about whether that work was ever performed because they were not new. When I requested documentation showing what repairs had been completed before the sale, my requests were repeatedly ignored. The vehicle was also delivered with an empty coolant reservoir, which immediately made me question how thoroughly it had been inspected and prepared before delivery. When I raised my concerns, the dealership scheduled an appointment and had me drive an hour there. I waited approximately three hours and then drove an hour home. After spending nearly half a day at the dealership, absolutely nothing was fixed and once again I was ignored asking for the paperwork for my records. When direct communication got me nowhere, I filed a complaint with the Better Business Bureau. Even after escalating the matter, the dealership's position was essentially that the repairs were my responsibility to pay for. After being promised these issues would be addressed before the sale, that response was unbelievable. The most frustrating part is the pattern of broken promises, ignored requests for documentation, wasted time, and refusal to take responsibility after the sale was completed. My advice to anyone considering buying a vehicle from Joe Basil Chevrolet is simple: get every promise in writing, insist on documentation for every repair they claim was performed, and have the vehicle independently inspected immediately. Do not rely on verbal assurances. Based on my experience, once the paperwork is signed, verbal promises will not be honored.
• TW

  Tyler Wolff

  Jun 9, 2026
  1.0
  Absolutely terrible experience with my 2019 Denali. I have been back to the collision shop 3 times now for comeback issues when I had brought my truck to them for repairs following a small fire. Plenty of Issues with repairs from installing a decal straight, parts not installed at all, parts installed incorrectly to making sure there’s no leaks after being told there’s been leaks since repairs were completed(was told the truck had “no leaks” with over an inch of water in the cab at time of pickup. They also will be sure to put you to voicemail every time you call. 10/10 would not recommend and that’s coming from a former employee that enjoyed my time there, find collision work elsewhere you’ll thank me later. Also to make matters worse when you go and check on the truck yourself since you can’t get an answer you’ll be delighted to find more damage that again wasn’t there when it was dropped off. Picked the truck up yet again a week later with more dents and problems then when we started absolute joke of a business. They continue to blame things that aren’t a problem and blatantly disregard the value of anyone’s vehicle by damaging it instead of repairing it.

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