Monro Auto Service and Tire Centers

Reviews

• TD

  Tyler Doherty

  3 days ago
  5.0
  I had 4 tires changed and an inspection done, they got it done way faster than I expected and they did a great job.
• AA

  Anarchy

  Jul 29, 2026
  1.0
  zero stars worst customer service my family and i have ever received. My sister had her car towed to this location due to her serpentine belt breaking, in hopes to have it fixed the following day. My dad knows vehicles and had purchased the parts needed to repair her vehicle, both a serpentine belt and tensioner pulley, the store manager running the shop that day informed us after repairs were done that the tensioner pulley was not needed as there was a different component that caused the failure, he also pointed out other things with the vehicle which we appreciate. He then proceeded to say he was helping us out with pricing, and told my sister that it was going to be 375.84 after tax for installing just the serpentine belt, i wasn't paying to close attention as i was trying to find their labor rate and where it was posted. she had already paid them by the time i realized that installing just a serpentine belt that we provided was almost 400 dollars, This store will take advantage of you and everyone you know. being in the same field i asked if he knew what the labor hours it was to install the belt, he says oh i don't know just charged you 2 hours because that's how long it took. The manager pulled out the shop tablet to pull up the labor time and got distracted by a phone call and handed me the tablet so we could find the labor rate, its only took me about 20 seconds to find the labor time to perform repairs was 0.8 hours on her vehicle. we requested a refund right there in the moment after verifying labor time, he said we had to contact the corporate office to have a refund processed. Here i am 3 weeks later finally getting somewhere cause they need to call the store to verify the invoice they printed and wanted documentation from a competitor that it could have been cheaper. let me not get into the nitty gritty of waiting 30+minutes on hold if not longer each time i called them. Feel like I'm getting the run around every time that i call. Let me be clear to you the consumer, THIS STORE WILL TAKE ADVANTAGE OF YOU ESPECIALLY IF YOU ARE A WOMAN OR SOMEONE WHO DOESNT WORK ON VEHICLES, OR DOESNT DO REASERCH ON LABOR TIMES. 3 weeks later and i keep getting the run around that i didn't send the right documents DONT GO HERE, STAY AWAY AT ALL COSTS. I work at a shop over an hour away and even my corporate offices is better on situations like this.
• BB

  Boyd Blackwood

  Jul 21, 2026
  1.0
  Literally watched a mechanic jack his friend up on a jack and horse around while my car was on the lift *charges hour of labor* when the job took 15 minutes. To my surprise, the bill was 460$ despite it being a return visit due to an issue they had not properly diagnosed from the start. I guess the customer pays for the shops mistakes at this place. On top of that, the manager talked down to my wife, asking if she just “turned the radio up when she heard a noise”. I strongly recommend searching elsewhere for automotive care.
• GE

  gloria ester

  Jul 13, 2026
  1.0
  Very disappointing experience. I scheduled a **7:30 a.m. Saturday appointment online** for a New York State inspection and arrived on time. When I got there, the key holder told me the employee who performs state inspections wasn't there because he "didn't know he had to be in." That made no sense considering appointments start at **7:30 a.m.** and the store's posted hours are **7:30 a.m. to 6:00 p.m.** I was then told the inspector would be there in about **10 minutes** because they were calling him. I waited until after **8:00 a.m.,** and he still had not arrived. At that point, I left because I wasn't going to continue waiting indefinitely with no idea when my appointment would actually be honored. While I was at the nearby shopping center, I drove past the store and saw the employee who was supposed to perform the inspection just arriving. Instead of immediately helping the customers who had been waiting, he was outside taking a smoke break. To make matters worse, shortly after I left, Monro sent me a text asking me to review the "service" I received. What service? My vehicle was never even seen. It's unbelievable that your system would send out a customer satisfaction survey for an appointment that was never honored. What's the point of offering 7:30 a.m. appointments if the employee responsible for inspections isn't there when the store opens? My time is just as valuable as theirs. The lack of communication, poor scheduling, and complete disregard for a customer's scheduled appointment was unacceptable. I won't be returning.
• JM

  Jennifer Maynard

  Jul 4, 2026
  5.0
  We got a flat tire and they were able to help us even on the 4th. Courteous and fast. This place was way more than we could have hoped.

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