TH
Tabatha Houston
Sep 18, 2026
If I could give them 0 stars I would as far as im concerned. Where do I even start? Between miscommunication, no communication, no follow up, nobody can find my final walk through, the washer bolts were never taken out so I can't use my washer, nobody wants to call back. Riley has tried his best but it is still not enough. We are no further ahead than we were on the final walk through. Everything has been a fall through on their part. The only thing from the walk through that was done were the slide toppers and the scuff mark on the rear side of the camper. We were personally told by our sales lady Callie, that she would do a final walk through with pictures and video for us since we lived about an hour away. That never happened and 3 days later there was a family emergency (death), ok, benefit of the doubt but 3 days. Whatever. The miscommunication was on them, we said delivery date was changed from August 28th to August 30th because our campground owner couldn't get to it until then. Our camper goes on a permanent site and the owner likes to put them in himself so there is no tear up of the yard or gravel. That was fine. We showed up for the scheduled meeting the Wednesday before which was when we were supposed to do the final walk through, sign papers, give the title for our trade in, and give the down payment check. Well they were not prepared as they took the delivery date on Monday as the meeting date. Not our fault, we are easy to contact. So of course nothing was done. We walked through it after lunch with Sue in the shop. She took notes on a checklist of things we pointed out that needed to be addressed. A couple things were noted upon our initial walk through with Callie. We were told the molding for the half bath was ordered and should be there soon. (NOT) So after Wednesday, we hear nothing!!! Nothing. Called, messaged, emailed, nothing but o we will leave a message and get back to you. Sunday we said enough is enough, we make the unscheduled, unnecessary trip to Cicero from Wolcott to see what is going on because it will be delivered Monday. NOTHING WAS DONE!!! The slide toppers and the stuff on the back. That's it. There was so much more that needed to be fixed and addressed. Nothing was touched, fixed, noted, nothing! I am furious. Well it was delivered on Monday. Another fiasco they fell through on. We were supposed to have been told when the delivery guy left so we could prepare and be available and our campground owner could be available. An hour or so is sufficient time. Anyway, we have been in contact every couple days since. We have agreed to have some cosmetic things fixed in the spring when we return. Ok fine. We leave on Sunday the 20th of September. They were told this, they were told multiple times that this is our home, we cannot tow it, we have no way to tow it, that is why it is title only. They knew this. Now for the mobile tech to come out they are talking about charging us. Absolutely not. I am still trying to find someone to give me the paperwork checklist that Sue had marked everything down on. We were told yesterday that they don't even know if she still has it!!! Are you freaking kidding me? She better have it, that is part of our file for the camper, that has all the stuff they were supposed to address. Why should it not be found? I have called 3 times today, September 18th, and spoke to Bill Jones about this piece of paper. He said he would try and find something of what I am looking for, I called initially at 954, and was told we would get an email and a phone call, nothing. I called again at 1202, left a message as he was with a customer, nothing, called again at 227, again with a customer, left another message, nothing. I am beyond frustrated that they want you to buy buy buy their products but yet the customer service sucks after the sale. I will NEVER refer anyone to this company, I will never buy another camper from them or any of their other stores. This is beyond disgusting, the way there has been literally NOTHING done before or after and yet we get nothing done.
OW
Olivia Willis
Aug 13, 2026
We purchased a 2026 camper from here in June of 2026. We traded in a 2020 camper that gave us no issues from day one when we purchased it brand new.
There was a problem when we purchased our 2026 camper, which we knew about. Parts were to be ordered and we were to take it back to have it fixed. We left with this one issue.
During our first camping trip, a week after picking it up, we noticed a few problems. This is understandable, as nothing is perfect and the quality of building materials is not what it used to be. We contacted camping world to set up a time to drop off our camper. We scheduled this for mid July.
The biggest issue we ran into was the lack of communication amongst the staff at this camping world location. My fiancee had to explain what our camper was there for SEVERAL times. When we scheduled the drop off we had sent pictures via email of things that needed to be addressed. At drop off a service department employee took pictures to document all of the errors on their end. We spent an hour there dropping it off, going over issues, etc. The first few days of communication afterward was great- our camper was in the shop, being looked at, a plan was developing. Until it wasn't. Without clear answers to our issues, we were left frustrated to put it simply. There were a few people along the way that got involved, told us they would figure out what was going on, and then we did not hear back. It got to the point that no one would speak to us. The receptionist would take a message and then no one from any other department would call us back. We decided to go pick up our camper, as we needed it to camp the next day. A lady from the service department called us back finally, when we were over halfway to camping world. She was very rude, stating that picking our camper up today was "not tomorrow." And that she wasn't "going to argue with us." Despite trying to explain that I had sent an email the day prior, saying we would pick up our camper today, she hung up on us. After calling back to the receptionist and displaying our frustration with this woman, we were connected with the service department manager. She was more than helpful, she was kind, and understanding. When we arrived she took us to our camper, went through the work order, explained what was fixed, what they hadn't gotten to and what the plan was to address the remaining concerns. We told her we would not be coming bsck here as it is quite the drive from home. She had no problem with this, she was very understanding. She had a technician walk through our camper with us to show us the ins and outs, in case we were not aware how everything worked. She also set us up with a free winterization at another camping world location. She advised us to let the new location know about what needed to be fixed on our camper when we have it winterized. The information will also be in our file for them to reference.
Fast forward almost 3 weeks (a day from) from drop off and we have our camper back. We missed 4 weekends of being able to camp due to the lsck of communicaiton and lack of a plan. We know things take time, we understand that. However, communicating with us would have made the world of difference with our experience.
My review is based on the lack of communication amongst the staff and the rude staff member that we encountered.
The sales and finance departments were a pleasure to work with!
