OW
Olivia Willis
Aug 13, 2026
We purchased a 2026 camper from here in June of 2026. We traded in a 2020 camper that gave us no issues from day one when we purchased it brand new.
There was a problem when we purchased our 2026 camper, which we knew about. Parts were to be ordered and we were to take it back to have it fixed. We left with this one issue.
During our first camping trip, a week after picking it up, we noticed a few problems. This is understandable, as nothing is perfect and the quality of building materials is not what it used to be. We contacted camping world to set up a time to drop off our camper. We scheduled this for mid July.
The biggest issue we ran into was the lack of communication amongst the staff at this camping world location. My fiancee had to explain what our camper was there for SEVERAL times. When we scheduled the drop off we had sent pictures via email of things that needed to be addressed. At drop off a service department employee took pictures to document all of the errors on their end. We spent an hour there dropping it off, going over issues, etc. The first few days of communication afterward was great- our camper was in the shop, being looked at, a plan was developing. Until it wasn't. Without clear answers to our issues, we were left frustrated to put it simply. There were a few people along the way that got involved, told us they would figure out what was going on, and then we did not hear back. It got to the point that no one would speak to us. The receptionist would take a message and then no one from any other department would call us back. We decided to go pick up our camper, as we needed it to camp the next day. A lady from the service department called us back finally, when we were over halfway to camping world. She was very rude, stating that picking our camper up today was "not tomorrow." And that she wasn't "going to argue with us." Despite trying to explain that I had sent an email the day prior, saying we would pick up our camper today, she hung up on us. After calling back to the receptionist and displaying our frustration with this woman, we were connected with the service department manager. She was more than helpful, she was kind, and understanding. When we arrived she took us to our camper, went through the work order, explained what was fixed, what they hadn't gotten to and what the plan was to address the remaining concerns. We told her we would not be coming bsck here as it is quite the drive from home. She had no problem with this, she was very understanding. She had a technician walk through our camper with us to show us the ins and outs, in case we were not aware how everything worked. She also set us up with a free winterization at another camping world location. She advised us to let the new location know about what needed to be fixed on our camper when we have it winterized. The information will also be in our file for them to reference.
Fast forward almost 3 weeks (a day from) from drop off and we have our camper back. We missed 4 weekends of being able to camp due to the lsck of communicaiton and lack of a plan. We know things take time, we understand that. However, communicating with us would have made the world of difference with our experience.
My review is based on the lack of communication amongst the staff and the rude staff member that we encountered.
The sales and finance departments were a pleasure to work with!
