We've had a great experience working with Camping World on purchasing our travel trailer. Reggie, our salesperson was extremely knowledgeable and when he didn't know an answer, he found someone who could help us or did further research to help us make decisions. Everyone we worked with in the various departments of Camping World has been friendly and informative. Highly recommend.
SV
Stephanie Vallone
Oct 9, 2026
We called and scheduled an appointment. We were told to bring it on a Monday before 530pm. Upon arriving found them closed, new winter hours, not posted on their door and not conveyed to us. Dropped keys off and signed agreement to LOOK at issue with tongue jack and we agreed to the diagnostic cost. Service manager then had the audacity to call and lambast my husband that they don't permit drop offs. No one called to share what was wrong with the jack. Multiple calls, receptionist Anna will confirm, only got a call back when I stated that if they didn't call me by four p m we were taking the camper home. Husband then got a call from a very rude worker who stated the camper was done, and it would be five hundred and some dollars to pick it up, had to schedule a day in time to pick it up. Not sure how this is legal for them to charge me. When I didn't authorize anything, but the diagnostic cost in a winterization. This is again, a sad reflection of the world we've become, lack of communication, and customer service- will not come back here again.
EE
Eric Elliott
Oct 4, 2026
We went and bought a camper from them the salesman kept trying to push campers that didn't dit what were looking for or was out of our price range. They finally sold us a camper and for the most part we love it except for o e major flaw. The floor has two weak spots in it. When we bought the camper they said it was the linoleum bubbling up and not a structural issue with the floor. When we realized it was worse then what they said we kept trying to call them said someone would cal us back they never did. We had to keep calling. Then they said they'd look into they never did. We finally talked to someone who said that they had disclosed the issue with the floor with us. They did not. They sold us a false story and lie about the floor that would have led to us telling them to fix it or not bought the camper. They then told us our warranty doesn't cover the floor and never told us what the warranty covers. They didn't even offer to fix correct or work with us on the issue with the camper that was there before we bought it. Between feeling pressured into a sale and then sold a lie we are not happy at all.
The buying experience is excellent.
Serious Safety Hazard Ignored, False Claims, and Terrible Service
I brought my motorhome to Camping World specifically to fix a dangerous issue: generator exhaust leaking into the living area. They held my rig for nearly a month. During that time, they routinely ignored my calls and broke promises to call me back with updates.
When I followed up, they repeatedly insisted the carbon monoxide alarm was working—completely ignoring the actual issue I brought it in for.
Upon pickup, service staff claimed that hot, exhaust-smelling air blasting from under the generator was "normal and to spec," even dismissing the fact that it was hot enough to kill grass in a 4-foot radius. When I asked what diagnostic tests were performed, I was met with silence. I asked specifically if a smoke test was done, and the service writer gave an unconvincing, hesitant "yeah."
They charged me $125 for absolutely zero work and zero answers.
Unwilling to gamble with carbon monoxide exposure, I took my motorhome to a competent, independent shop. They performed an actual exhaust test immediately and found a direct exhaust leak right off the head.
Camping World's service department demonstrated gross incompetence, brushed off a potentially fatal exhaust leak, lied about testing, and charged me for it. Avoid this service department at all costs.
WM
William McDevitt
Sep 2, 2026
My experience at camping world in Churchville NY is mixed. I purchased a used camper in August 2026. The camper is in great shape and the process of the purchase was smooth and very easy going. The staff is great and so polite. The negative seems to match the rest of the Camping World reviews for their service department. During the walk through we found issues that we were told would be fixed before we left, once the camper was brought back home (4 hours away) we found the black tank still full from the previous owners waste, propane tanks on and leaking, fuses blown and the outside shower was never fixed as we were told it was. I have been promised replacements and a gift card for my inconvenience so still waiting.
