Basil Ford

Reviews

• KV

  Kraig VandeVelde

  Aug 24, 2026
  3.0
  I've purchased 2 of my Fords from this location. The sales staff is wonderful and I have a good relationship with them. I also go here for all of my service, because I expected that my relationship with the dealership would carry through to service. However, as with a few Ford dealerships I've been to, the Quick Lane and service writing staff are some of the most indifferent people I've come across in the service industry. Whether that means getting a blank stare when you are discussing service, or standing there as the only customer in a room full of service writers and all of them pretend like you don't exist. It always feels like they are trying to get you to go away. To date, I have never had an initial good experience with the service department. They do however become more reasonable when they make a mistake or get caught in a broken empty promise. I wish it didn't come to that before the mood changed. While I may leave feeling better (such as today), it is ultimately because I went through a sequence of events that led to them trying to make up for something they had done. The shops also seem a bit short on techs. However skilled they may be.
• AT

  Albert Tripi

  Aug 23, 2026
  5.0
  I’m writing to share feedback on my recent new‑car purchase, and to express my appreciation for the outstanding experience your sales team provided. Your team delivered the best new‑car buying experience I have ever had. Sales Manager Vinny Cotroneo was exceptionally professional and helpful, and he made the entire process pleasant from start to finish. He kept me informed throughout the order and delivery of my new Mustang GT Premium, and his communication was always timely and reassuring. I also want to recognize Cole Wujek, who delivered my vehicle. His product knowledge was impressive, and he explained all of the Mustang’s features in a clear, easy‑to‑understand way. At 72 years old, I’ve purchased many cars over the years, but this was truly the best experience I’ve ever had. Additionally, every employee I interacted with was head and shoulders above those at other dealerships I’ve dealt with. The professionalism, courtesy, and expertise across your team are remarkable. Thank you for providing such an exceptional experience. Sincerely, Al Tripi
• GM

  Gary Metz

  Aug 23, 2026
  1.0
  Noted loose lug nut about to fall off after tire rotation. Then noticed it was a different lug nut than others. No idea what happened but disappointed to say the least. Also found oil on my garage floor and noted oil not wiped up under filter after oil change.
• PO

  Paul Olczak

  Aug 19, 2026
  5.0
  Just purchased a new Ford F150 at Basil the other day. The customer service received from George Sutton and other sales team members at this location was 2nd to none! Great experience and highly recommend doing business with them. ~Paul Olczak
• DR

  Dennis Richards

  Aug 6, 2026
  1.0
  my 2022 250 Ford diesel powered super duty pickup had only 15222 miles on it and the brakes started pulsing, they were NOT UNDER WARRENTY i was told and it cost me over 1900.00 to repair them. this is the 3rd super duty pickup that i have had that same problem with. Ford is doing nothing about their brake problem. Also at that time one of the turbos had to be replaced. that was covered by warranty . Again only 15k miles and a very expensive repair. only 2 weeks later i broke down with a burst fuel line fitting and they wanted 950.00 to repair! i argued that it should be replaced under warranty and then they agreed. i also now have a 395.00 towing bill that i have not yet been reimbursed for. how would u feel about buying another ford pickup? currently since the turbo replacement it is running erratically during acceleration. i am afraid to take it back.

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