National Car Rental

Reviews

• NT

  Nichole Turner

  5 days ago
  5.0
  Picked up a rental from the Tampa location so we could return to Buffalo after a flight cancellation. About half way through a check engine light came on and was flashing. We pulled off and notified the Tampa location via email. They responded back with “here is roadside assistance if you break down” … oh okay. 700 miles from home.. thanks for that, I guess. After that email chain, we decided to try and continue driving. Van started with no check engine. We made it safely back to the Buffalo airport to turn in the rental. When I met with the national rep at BIA- he asked how the trip went. I explained that I notified the originating location of the vehicle via email, that there was a check engine on and blinking and they said they would document that on my rental. I just wanted to cover myself (even though the van was brand new with 12k on it) He did confirm it was documented. This young man immediately took care of me. I didn’t ask, feel like I required compensation or feel like it was a huge issue as we made it home safely. He said we want you to have a trouble free ride home and apologized that I had to worry about a mechanical issue the entire ride. After having an absolute NIGHTMARE experience at Budget/Avis in June, I’m so glad I decided to go with National. The price was amazing for the caliber of vehicle we had and then for this young man to step it up a notch truly made me a National customer for life! Thank you so much and we will see you for our next trip.
• KM

  Kati Marosites

  5 days ago
  5.0
  Alexa provided wonderful customer service. From start to end, we had a great experience as usual with National Car Rental! Thanks!
• UZ

  Usama Zahid

  Aug 23, 2026
  5.0
  Absolutely fantastic! National has never let me down and this location was a treat to deal with. The girls at both check-out/return were amazing human beings.
• JM

  Justin Maslowski

  Aug 19, 2026
  1.0
  I rented a Chrysler Pacifica with 42,000 miles from your Buffalo Niagara International Airport location from July 23–27. At pickup, the agent handed me the keys without telling me which vehicle was mine. When I asked which minivan was ours, he told me to go try them and if one started, that was my car. The vehicle I was eventually able to identify was dirty and had visible cosmetic damage — scratches and a large dent in the rear door. I documented the condition of the vehicle with time/date/location photo and video evidence. When I returned the vehicle, I raised these issues with the return agent, who reviewed the vehicle, acknowledged its condition, and adjusted my bill accordingly. I appreciated her handling of the situation. However, about a week later, I received a formal notice from your Damage Recovery Unit claiming I was responsible for damage to the vehicle and that I would be billed for it — despite having video documentation, taken at pickup, showing the damage was already present. I had to submit a formal written dispute, including an incident report, to resolve this. I was also told on multiple occasions that someone from the Damage Recovery Unit would call me back, and those calls never came; I ultimately had to follow up repeatedly on my own to get this closed. You sent written confirmation on August 14, 2026 that the claim was closed and I would not be charged. I've been a National Emerald Club member since 2018 and have rented exclusively with National for the past seven-plus years. This Buffalo experience is the first time that's fallen short I'm sharing this feedback not to relitigate the claim, which is now resolved, but because I spent a significant amount of time and had a fair amount of stress dealing with a claim that should never have been filed in the first place, on top of a pickup experience that was unprofessional from the start.
• MK

  Mahmudul Khan

  Aug 10, 2026
  5.0
  Loved the service. I had an issue with the wiper, when I mentioned it to Austin he was very professional listened to my case even though he seemed very busy and was generous enough take it into consideration. A big shout-out to Alex as well for being so helpful.