United Chrysler Dodge Jeep Ram

Reviews

• EG

  Eddie Gnostic

  Aug 12, 2026
  1.0
  The entire system is literally designed by these shady dealerships as a war of attrition. They make the cancellation and refund process so ridiculously complex, exhausting, and drawn-out that the vast majority of people just throw their hands up and walk away from their own money. ​They bank on the fact that the average person doesn't have a day and a half to sit down, sift through complex paperwork, and escalate complaints to multiple different regulatory agencies. ​But because I refused to let it go, I did a lot more than just secure my money. I handed over a fully documented, slam-dunk case to the very agencies that are currently tearing these dealerships apart. The NYC Department of Consumer and Worker Protection (DCWP) has been aggressively hunting down these exact predatory tactics. Over the past five years, the DCWP has investigated 106 used car dealerships and secured roughly $1.97 million in consumer restitution, along with $6.53 million in civil penalties. They even recently dropped the hammer on a Bronx dealership, hitting them with a $130,000 settlement specifically for deceptive pricing and "cancellation traps"—where the dealer intentionally withheld cancellation forms to lock buyers in. ​By submitting all those files, I gave the DCWP, the Attorney General, and Stellantis Corporate exactly what they need to stop United CDJR Brooklyn,NY from doing this to the next person who might not have the time or energy to fight back. ​Lillian and her management team assumed I would just give up like everyone else. They clearly picked the wrong guy. If anyone ever needs any help in the future feel free to let me know. I will help you contact everyone from the BBB to the CEO of Stellantis
• GD

  Guyaense Dimented

  Aug 9, 2026
  5.0
  My wife and I went just for a test drive and ask questions about Wrangler. Ana and management we wonderful, understanding and clear with answers to our questions. Will recommend to anyone.
• KD

  Karla DeBlasie

  Jul 29, 2026
  1.0
  I bought the car 2 weeks ago, and it’s already in the shop, and I’m out of a car. the parts wrong with it should’ve been caught before hand. I went certified pre owned for a reason, only to pop the hood and see the coolant is empty and that’s why my engine overheated, only for more things to be wrong. you’re not going to sit here and fault the buyer - that’s a huge neglect on their part - point blank period
• TG

  Trish Guglielmo

  Jul 19, 2026
  5.0
  What a fantastic day at United CDJR!! The best experience from beginning to end. The welcoming warmth Fernando gave to me and my son was just the beginning. The attention given to our needs and wants and going through every option of the extensive choices was so appreciated. Once a decision was made, other than providing simple basic information, Fernando handled the rest. The next thing I knew , I spoke to my insurance company to set up the new car, signed a few things,and we were done. He went over the car and every button and detail with such knowledge and care. We drove away with actual NY plates and registration, no need to go to DMV. What an incredible service! Every detail, every aspect was handled with precision, patience, and ease. Fernando handled everything!!! It was the nicest and happiest day and purchase I have made for my son. I recommend dealing with Fernando as he will make it all happen !! Thank you Fernando for spending the time with us and handling such an incredible milestone!!!
• BU

  Besnik Useini

  Jul 19, 2026
  1.0
  I recently took my Jeep Grand Wagoneer in for service at United CDJR Brooklyn and was extremely disappointed with the entire experience. The service team damaged my vehicle’s right rear bumper during the work. Additionally, they failed to reinstall the battery terminal covers, after replacing the battery and didn’t add enough oil after changing the oil. Check engine light came back on after driving it a couple of days. Then some BS about programming seat module for rear seat/ replacing a weak battery probably took care of the issue. Definitely not bringing it back to them even though they were the last paid to work on it. Not worth the risk of further damaging my vehicle. They can’t even replace a battery properly and add proper oil level.