SIXT Rent A Car New York City Brooklyn

Reviews

• BB

  Bjorn Bjornsson

  4 days ago
  1.0
  I followed the instructions for a late-night drop-off exactly. I handed my keys to an attendant (as instructed) and asked him if I was good to go. He said yes. The next day I got an email that the car hadn’t been returned and that more charges would be put on my card. I called the next day since the charges were still there, and someone from corporate told me that returns sometimes take three business days to process (even though the return instructions for this specific branch told me that they would be processed the next business day). How is this legal? Keeping false charges on someone’s card like this is a very shady business practice. I returned the car on Sunday. It is now Friday, and it’s not clear to me that the case has been resolved; I’ve received no communication confirming that that’s the case, and the charges are still on my card. How can they not keep track of their own rental car? They have no location, cameras, nothing?
• KK

  Karan

  Sep 14, 2026
  1.0
  I had scheduled a pickup time of 11 am for my reservation on Saturday Sept 14. I arrived at the location around 11:15 and my car was not ready before 12 pm. The customer service rep showed me the car and it was extremely dirty and he said they would have to clean it. I mentioned to him that I was traveling for a wedding that I was starting to get late for but he did not care. He said instead if i wanted, I could pay $25 a day for a higher class car which was ready. This blatant upselling for a car that was not ready almost an hour after my pickup time is completely unacceptable. Not to mention, I have Sixt Platinum status which entitles me to an upgrade (however i did not ask or expect this) but when I was upsold a car, he said he could not upgrade me in spite of my status. I will not be re-visiting or recommending this location to anyone.
• KC

  Kevin Costello

  Sep 8, 2026
  1.0
  Changing this to 1 star after it took 3 days for them to check the car in as returned and charged me for gas. Avoid this company. Orig Review: Reserved a car at this location for 9am on Sunday. When i arrived there were 10 people already waiting in line to pickup cars. Took over an hour to be checked in for my car, and they did not have what i reserved so i was switched to another car. The car was fine and the attendant very helpful and polite, but waiting over an hour just to be checked in is unacceptable. When i finally left, there were still 15 people in line... felt sorry for how long they'd be waiting. The return was also an issue as they failed to properly check in my car, resulting in multiple emails the next day asking when i was returning the car. I had to deal with customer service to resolve it. Overall a poor customer experience (despite the attendants being friendly and helpful), VERY time consuming and annoying.
• MM

  minimintmint

  Sep 6, 2026
  2.0
  Pick up process needs to be improved. We spent 45 mins just waiting in line and another 45 waiting for the car. Check-in process was quick and our guy was very nice but cleaning crew couldn’t get it together. Now we’re 2 hrs behind our schedule to the destination and will be missing our appointment.
• CP

  Cheryl Pachell

  Aug 27, 2026
  5.0
  At this Dean St location staff is very friendly and helpful. Would rent from them again.

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