Enterprise Rent-A-Car

Reviews

• AU

  Andrew Ufnal

  2 days ago
  5.0
  Good car selection. Pleasant and responsive customer service.
• JJ

  Joseph Johnson

  May 6, 2026
  1.0
  The customer representative at the 87th Street/Ft Hamilton location was beyond intolerable. Rude, and unacceptable
• YB

  Yanky Be

  May 4, 2026
  1.0
  Communication here needs serious improvement. Policies and details are not clearly explained, which leads to confusion and wasted time. Would not rely on this location.
• TA

  Tinamarie A

  Apr 26, 2026
  5.0
  The staff at the 64th street location in Brooklyn, NY are kind, knowledgeable and very helpful. They were a pleasure to work with!
• EK

  Eli Kay

  Apr 12, 2026
  1.0
  My experience with this Enterprise location began with high hopes. Recommended by my insurance company, I arrived with a relative—a frequent, loyal renter—to secure a vehicle. The initial service was excellent; we were greeted with a complimentary upgrade and, acknowledging my relative’s status, were explicitly promised that the additional driver fees would be waived entirely. It felt like a seamless, professional experience. That feeling vanished the moment I opened my final bill. Despite clear assurances at the counter, I was hit with charges for two additional drivers, totaling over $500 in unexpected fees. Being promised one thing only to have the final invoice tell a completely different story is deeply frustrating and undermines the trust I placed in your team. I am publicizing this because I expect the integrity of your initial offer to be honored. I am requesting an immediate reversal of these unauthorized $500+ charges associated with rental agreement #237RHM.

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