Safelite AutoGlass

Reviews

• GS

  Greg Stuhr

  3 days ago
  5.0
  The Safelite technician, Julian, came through a GEICO recommendation and was OUTSTANDING! Friendly, professional, and the work he did was remarkable. Would never even know the windshield was ever hit by a stone. Far exceeded our expectations. Excellent.
• CC

  CAP

  May 12, 2026
  1.0
  In the morning of May 3, 2026, approximately 11 months and three weeks after installation, and therefore before the warranty expiration I discovered a crack originating from the lower driver-side corner of the windshield near the wiper area. There had been no accident, no road debris incident, and no visible impact whatsoever. My car is also parked in a private driveway where there are no trees directly above it or any constructions going on in or around the property. Because it was a Sunday, I immediately opened a warranty claim online through Safelite’s website, after being unable to reach anyone calling Customer Service. The following day, I contacted Customer Service by phone again and was informed that a technician from the Bronx store would inspect the windshield and, if no impact point was identified, the windshield would be replaced under warranty. An appointment was initially scheduled for Saturday, May 9, but due to severe weather, it was rescheduled for Tuesday, May 12. On the morning of May 12, I received confirmation that technician “Andy” would arrive between 1 and 6 pm and that I would receive a call prior to arrival. Because I work from home while also caring for my one-year-old daughter, I specifically relied on that phone call in order to organize my afternoon. At approximately 3 pm, after receiving no call or update, I contacted Safelite Customer Care and was told the technician would contact me shortly. No one ever called. Just after 4 pm, after calling again, I spoke with Marcella from Customer Service who informed me that the technician had allegedly already inspected the vehicle, concluded there was a “point of impact” near the passenger-side wiper area, and left the property without ever notifying me of his arrival or findings. I find this conduct completely unacceptable. My vehicle is not visible from the street. It is parked deep inside a shared private driveway behind the residence, approximately 50 feet from the sidewalk and directly adjacent to my neighbor’s vehicle. The technician entered the property, inspected the vehicle, and departed without ringing my bell, contacting me, or even notifying my neighbor. My neighbor has confirmed in fact that no one knocked or rang the bell at her residence either. At minimum, this demonstrates highly unprofessional conduct and a complete disregard for basic customer courtesy and communication expectations. Equally troubling is the actual basis for denying the warranty claim. Immediately after speaking with Customer Service, I thoroughly inspected and photographed/video recorded the vehicle. There is absolutely no dent, chip, paint transfer, or evidence of any impact on the passenger side of the vehicle, whether on the hood, door, rearview mirror or side mount. The only visible mark is a superficial scratch on the edge of the hood that I personally caused years ago while improperly lifting the windshield wiper before learning the correct service position procedure for the wipers has to be done from the car display inside. It is entirely unrelated to the current windshield crack, especially considering that the crack itself originates on the opposite side of the windshield, specifically the lower driver-side corner. The suggestion that an old superficial scratch on the passenger-side hood somehow caused a crack on the opposite lower corner of the windshield is simply not credible. What concerns me most is not only the denial itself, but the apparent willingness to create or rely upon an unreasonable and unsupported “point of impact” determination to avoid honoring a warranty claim. I selected Safelite because of the company’s public reputation and repeated emphasis on customer care and professionalism. Unfortunately, this experience reflected the exact opposite.
• BA

  Barbara Aaron

  May 2, 2026
  2.0
  The Services and the people were very pleasant but I just came from driving along out of town drive and my windshield rattled the whole entire time sound like it was about to break off. I hope I can get in there ASAP so they can rectify this situation and whoever put the rearview mirror back on is glopped some glue it look like a big lop of glue on my window. It's not well put together.
• AR

  A. R.

  May 1, 2026
  5.0
  Easy, reliable service, no hassles the quote was exactly as stated online. No extra fees or charges at the end. They provided the service same day the car was dropped off. Friendly staff, convenient location. I hope I don’t ever have to replace my windshield but if I do this is the place to go, highly recommended. Thank you safelite @ Zerega Ave.
• RS

  R Szano

  Apr 19, 2026
  5.0
  Don’t believe Reddit or the dealership. etc. 24’ x3 lease. I was worried about the reflector windshield. It needed to be OEM with bmw logo and work with HuD and be calibrated etc etc. the only snag was my insurance. Which added a step. Geico. I have zero ded. Glass. I couldn’t really use any automated system to make a claim or an appointment. I called Geico to advocate for OEM BMW windshield. They agreed due to the complexity, year, and manufacturer guidelines. Their supervisor approved and I was connected to safelite to book the appointment. They stated their online also would not be able to handle this as well. Within the week, at mid day. I checked in and gave my keys. Parking lot and waiting room was clean. Staff was fun and helpful. Great conversation because they are car people. Done in 2 hours. I went straight to see and was happy to find that darn bmw logo on the glass! Even the dealership told me that they are the only ones that can source it etc etc and they can only install it. BOGUS! I paid absolutely nothing! $0 dollars ( Geico $0 deductible glass). Technician transferred my inspection and registration sticker. Ezpass as well. He did try to transfer my dash cam but those stickers have to be replaced. Allen was the glass tech. He did such a great job. He walked out to the car with me. Answered a couple of questions. Even my seat was returned to it original position. Very happy and highly recommended. Safelite Bronx zerega Avenue

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