Acura of Bay Shore

Reviews

• NC

  Nadia Charles

  2 days ago
  5.0
  I want to take a moment to recognize an exceptional manager Anthony Fratantoni, who truly went above and beyond to ensure I was treated fairly and that my best interests were protected. His service has consistently been impeccable, but yesterday, he demonstrated something even more valuable than outstanding customer service: integrity, honesty, and a genuine commitment to doing what is right. In an industry where customers can sometimes feel as though they are being taken advantage of, he made sure I was treated with fairness, transparency, and respect. He advocated for me, stood by what was right, and reminded me that there are still professionals who take pride in their work and genuinely care about the people they serve. That kind of character cannot be taught, and his integrity will undoubtedly take him far in his career. My frustration, unfortunately, lies with Acura as a corporation. The way certain aspects of this experience were handled left me questioning whether the company truly values its customers and their loyalty. If it were not for him , Acura would have lost my business. That speaks volumes about the difference one exceptional employee can make when corporate practices fall short of customer expectations. Acura should recognize and value professionals like him. He is the kind of person who builds trust, cultivates long-term customer relationships, and gives customers a reason to return. I sincerely hope his efforts are acknowledged and rewarded accordingly. To him personally, thank you. Thank you for looking out for me, your professionalism, consistency, and character have not gone unnoticed. You have earned my respect and appreciation, and I am genuinely grateful for your service. People may come to Acura for the vehicles, but people like you are the reason they stay. I wish you continued success, growth, and every opportunity you deserve.
• AV

  Alex Vasquez

  3 days ago
  2.0
  My buying experience at Acura of Bay Shore with Ricky Collado was amazing. My wife and I felt welcomed, and he took the time to walk me through every detail of the car. He made the experience enjoyable and deserves recognition for his excellent customer service. Unfortunately, my experience with Rob Echevarria, the business manager, was very disappointing. We felt pressured during the financing process and were unable to secure the 5-year loan term we wanted. Because it was already late at night and I was exhausted from the back-and-forth, I ultimately agreed to a 6-year loan term. However, the most disappointing part of the experience was the extended warranties. I ended up purchasing two additional warranties when I was led to believe I was only getting one. I wish these products and their terms had been explained more transparently so I could have made a fully informed decision. I understand that dealerships offer additional products, but transparency and honesty when disclosing important financial details are essential when closing a deal. Ricky Collado deserves five stars for his professionalism and customer service. Unfortunately, the lack of transparency from Rob at the financing office significantly affected my overall impression of the dealership.
• JB

  J B

  4 days ago
  1.0
  Deceptive Financing Practices and CPO Inspection Omissions – Deal #102086 purchased a 2024 Acura TLX A-Spec AWD (Stock T24922) at this dealership, and the lack of financial transparency and mechanical compliance is deeply concerning. With a 780 credit score, I explicitly requested to finance through Acura Financial Services to access their promotional CPO interest rates. Instead, the finance department ignored my instructions, bypassed the manufacturer’s financing entirely, and processed my loan through a different bank at an inflated used car rate of 7.19% for their own benefit. Worse, the physical certification of this vehicle is a complete compliance failure. The Carfax report claimed "tires replaced," but the shop only replaced a single tire on an AWD drivetrain. Upon reviewing the official 182-Point CPO Checklist provided to me, I discovered that Technician Luong To and Sales Manager Alejandro Velasco signed off on Repair Order #10025 while leaving every single tire tread depth measurement field completely blank on page 3. By delivering an AWD vehicle with a severe tread variance and withholding the actual safety data, they directly violated the "Certified Program Standards" printed on page 4 of their own document. I demand that general management contacts me immediately to address these predatory financial terms and resolve the tire issue according to the luxury standards American Honda corporate requires.
• CM

  Christine Morris

  Oct 7, 2026
  5.0
  This dealership was recommended to me and my family, and it did not disappoint. The whole process, from beginning to end, was amazing: something I would never expect from a car dealership. As someone who normally avoids car dealerships, both myself and my family can all attest to how pleasant shopping at Acura of Bay Shore is. Never once did we feel uncomfortable or any pressure to go beyond our means, and it’s not even that we just “got lucky” with who we dealt with here. My family dealt with multiple people at Acura of Bay Shore, all of whom are beyond helpful. Robert worked tirelessly to help my family find the perfect cars for us, all while staying aware of our budget. Ricky and Mike were knowledgeable and patient, and always quick to offer us test drives when we seemed on the fence about making a decision. Pedro, the technology specialist, was also extremely courteous. He thoroughly explained all of the different features of our cars, never shying away from answering our questions. Acura of Bay Shore will be the only car dealership we will be going to in the future, as we’re positive that finding an honest salesperson is as simple as opening the door and going inside. If our experience is anything to go by, Acura of Bay Shore will go above and beyond to make you feel like family.
• RC

  Rasy Chum

  Sep 30, 2026
  5.0
  I have been a loyal Acura customer for many years and have owned five Acura vehicles, so I have always had high expectations for the Acura brand. Recently, the GPS on my 2026 Acura ADX stopped working, which was very frustrating, especially with a new vehicle. I brought it to Acura of Bay Shore Service, and I was pleased with how the service team handled the situation. The technician carefully inspected the vehicle, identified the part causing the GPS issue, and replaced it. I truly appreciate the time, attention, and effort the service team put into diagnosing and resolving the problem. While I am disappointed that I experienced this issue with a new ADX, I am grateful that Acura of Bay Shore took care of it and worked to get me back on the road. Thank you to the service team for your professionalism and assistance. I hope the repair resolves the issue permanently and that I can continue to enjoy my ADX

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