Northtown Volkswagen

Reviews

• SK

  Sarah Krause

  May 13, 2026
  5.0
  I recently purchased a new Atlas at Northtown VW. I had previously purchased a Tiguan back in 2018 and was ready for something a little bigger. I had the opportunity to work with Michelle. She was a breath of fresh air in what some of us consider a normally stressful experience. We chatted on the phone first and she presented straightforward numbers and options. Negotiations were quick and to the point. She was extremely knowledgeable about the car and ran me through all the features and answered all my questions. When I arrived that day I had not 100% expected to buy a car and had my 7 year old daughter with me. Michelle went out of her way to help include her and keep her occupied while I was chatting with the finance specialist. She is easy to communicate with. It was honestly a really straightforward and painless experience thanks to her and I LOVE my new car.
• DN

  Debbie Novak

  May 8, 2026
  5.0
  Greg is truly great at his job. The service at VW Northtown is the best. They treat you with respect and truly look out for you. Thank you. 😊
• AF

  Amanda Foster

  Apr 30, 2026
  1.0
  We brought our vehicle to Northtown Volkswagen on Monday evening after a warning light came on. We were told a part needed to be ordered, which is understandable—but it’s now Thursday and we still have no repair, no clear timeline, and no meaningful support in the meantime. What’s most frustrating is the complete lack of customer-focused problem solving. We asked about a loaner and were told none were available at this location. Despite being part of a larger Northtown network, they made it clear they would not coordinate with other affiliated dealerships to help us with transportation. We have significant travel commitments for our kids’ sports, and being left without a vehicle for multiple days—without any attempt to offer alternatives or solutions—has been incredibly disruptive. I understand delays happen and parts take time. That’s not the issue. The issue is the response: rigid policies, no flexibility, and no effort to help a customer navigate a difficult situation. This experience has made it clear that once your car is in their shop, you’re on your own. Based on this, I would not choose to purchase from Northtown again. If you rely heavily on your vehicle, I would strongly recommend asking detailed questions about loaner availability and contingency support before servicing here.
• DD

  Diane Wesolowski (Dobaj)

  Apr 29, 2026
  5.0
  Truly enjoyed my experience buying my new ride with Greg Achramovitch guidance!!!! What a NICE knowledgeable young man. Look him up at Northtown he will find you exactly 💯 what you're in the market for
• CG

  Cole Graziano

  Apr 24, 2026
  5.0
  Michelle was the best salesperson I’ve ever had for buying ANYTHING. She walked me through all my options, she was personable, she made us feel like we were at home. The whole process didn’t take too long and she made sure I loved my new vehicle I purchased. She went absolutely above and beyond and I would highly recommend asking for her for whatever you need and I can’t stress that enough. I will never have another sales person for as long as she’s working there. Thank you Michelle for making my day feel special and welcoming. You are a 10/10 person.

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